Userpilot

AUGUST 29, 2022

If you’re not seeing much of that, then chances are you need to educate customers more. Read along to learn what customer training means, the best practices, and the tools you need to succeed. Customer training is the process of educating your customers on successfully using your product and achieving their goals with it.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

AUGUST 27, 2024

TL;DR Gather customer feedback : Actively collecting and acting on customer feedback enhances user experience, builds loyalty, and helps guide product development. Personalization : Personalizing the user journey increases customer satisfaction , retention, and revenue—it’s no longer optional.

User Testing 104

User Testing Analytic Tools Feedback Software Research Software 104

Userpilot

JULY 20, 2024

TL;DR An experience strategist designs and optimizes user experiences across different touchpoints to enhance customer satisfaction and engagement. They combine insights from user research , data analytics, and design thinking to create cohesive and compelling experiences that align with business goals.

Data Visualization 94

Data Visualization Analytic Tools Research Software Feedback Software 94

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector.

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Userpilot

AUGUST 24, 2022

Customer enablement can be the key to driving user satisfaction, retention , and loyalty. This article breaks down customer enablement for SaaS plus best practices to get started or improve your existing strategy. Regularly collect feedback to gather data on customer expectations and frustrations.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

AUGUST 6, 2024

No matter how intuitive and valuable your product is, customers always need a bit of a nudge to experience its benefits and start using it as a go-to solution to their problems. We also look at examples of SaaS products with excellent engagement strategies. To turn them into loyal customers. Let’s get started.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

AUGUST 31, 2022

Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. It’s now your turn to convert everyday customers into raving fans. Raving fans are the customers who are obsessed with your brand and seize every opportunity to passionately tell others about you.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Userpilot

SEPTEMBER 30, 2022

The benefits of digitizing your customer experience, including its effect on revenue. 15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. TLDR; The digitization of customer experiences involves transitioning all or part of the customer journey to the online world.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

JULY 25, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a CX designer. This role is dedicated to enhancing every touchpoint in the customer journey to ensure a seamless, engaging, and satisfying experience.

Analytic Tools 81

Analytic Tools Research Software Feedback Software Data Visualization 81

Userpilot

NOVEMBER 29, 2022

Not only can it make or mar the first impression users have about your product, but it’s also the first channel for obtaining real-time product feedback for your product teams. Onboarding tours are the in-product guides that help users get started and discover the value of your product. What is an onboarding tour?

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Userpilot

JANUARY 14, 2023

It also highlights successful customer education programs to guide your customer education strategy. TL; DR. Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. What is a customer education program? Why is customer education important?

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

JANUARY 15, 2025

But are you missing out if you haven’t embraced this powerful technology? Security challenges and what to look out for when choosing a session replay tool. Three of the best session replay software to consider. A session replay is a reproduction of a users experience on your website or app.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 31, 2023

How does it compare to other similar tools? TL;DR WalkMe is a digital adoption platform. It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. User segmentation features allow you to personalize them for different user personas or cohorts.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

AUGUST 25, 2024

TL;DR A customer experience analyst is a professional who evaluates and improves the interactions between a company and its customers, particularly in the SaaS industry, analyzing data to enhance user satisfaction and retention. Customer experience analysts utilize various tools to streamline their work.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 21, 2024

TL;DR A UX designer, or user experience designer, focuses on enhancing user satisfaction by improving the usability , accessibility, and pleasure provided in the interaction between the user and the product. Looking into tools for UX designers? Let’s dive in!

Research Software 52

Research Software Analytic Tools Feedback Software Data Visualization 52

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

AUGUST 27, 2024

TL;DR A customer support specialist is responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to user problems , ensuring customer satisfaction by delivering timely and effective support. Looking into tools for customer support specialists?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JULY 14, 2021

Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Because we’re just a different kind of onboarding tool! ?????. There are no one-size-fits-all tools – don’t trust the reviews! Choose Pendo if you need mobile app onboarding.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

DECEMBER 3, 2022

The next stage is acquisition, where customers sign up for a product or service for the first time. In SaaS, this is usually the moment they start a free trial or freemium plan. The conversion stage (also known as the purchase stage) happens when a customer buys from the business for the first time. Acquisition. Conversion.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Customer Feedback 98

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Looking to enhance user onboarding and overall customer experience? What does a customer experience analyst do?

Data Visualization 52

Data Visualization Customer Experience Analytic Tools Feedback Software 52

Userpilot

AUGUST 25, 2024

TL;DR A product support specialist is responsible for providing technical assistance and support to customers, troubleshooting issues, guiding users, and ensuring customer satisfaction in the SaaS industry. Certifications can further enhance your qualifications. Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JUNE 28, 2024

Customer Experience Specialist (4-5 years) – After gaining experience as a CX associate, it’s possible to move to the role of a CX specialist. This role focuses on analyzing customer behavior and feedback, addressing gaps in CX strategies, and improving interactions at different touchpoints.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

AUGUST 28, 2024

TL;DR A UX strategist blends user experience design with business goals to create cohesive digital products. In SaaS, they optimize user onboarding , increase product adoption, and ensure seamless feature integration, working closely with product managers and developers. Looking into tools for UX strategists?

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Looking to enhance user onboarding and overall customer satisfaction? What does a customer support specialist do?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

JULY 21, 2024

This role is dedicated to enhancing every touchpoint in the customer journey to ensure a seamless, engaging, and satisfying experience. In the SaaS industry, a CX Designer uses user research , data analysis , and design thinking to improve user interfaces, streamline onboarding processes, and ensure ongoing customer satisfaction.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JULY 21, 2024

TL;DR A customer experience product manager in SaaS optimizes the end-to-end customer journey. They develop strategies and features to enhance user satisfaction, engagement, and retention across the product lifecycle. Looking into tools for CX product managers? Looking into tools for CX product managers?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 21, 2024

TL;DR A product designer is a professional responsible for creating user-friendly and visually appealing designs for products , particularly in digital applications like software and websites. Coursework in these programs typically includes design principles, UX/UI design, prototyping, and user research. Let’s dive in!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 27, 2024

TL;DR A customer service representative acts as a liaison between a company and its customers by providing information and resolving issues. In the SaaS industry, they help users navigate software applications, troubleshoot technical issues, and drive product adoption. Let’s dive in!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 28, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding manager. TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JULY 20, 2024

Boosting your qualifications through certifications and developing skills in data analysis, communication, and problem-solving can set you apart. Customer retention managers rely on various tools to enhance customer satisfaction and loyalty. Looking into tools for retention managers?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

OCTOBER 23, 2022

Acquiring and keeping repeat customers involves delivering an excellent customer experience , empowering them with product education , acting on their feedback , and rewarding customers for their loyalty. 15 tips for acquiring and keeping repeat customers in SaaS. How to calculate repeat customer rate.

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Capture their thoughts with in-app microsurveys.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

AUGUST 19, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful customer success analyst. TL;DR A customer success analyst ensures customers achieve their goals with the software by analyzing data , tracking KPIs, and identifying trends to improve the user experience.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 20, 2024

CX managers can streamline their work with various tools: Userpilot enhances in-app customer experiences, Monday facilitates project management for cross-functional teams, Jira helps collaborate on product development, etc. Looking into tools for customer experience managers? Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

AUGUST 19, 2024

This guide will provide a comprehensive overview of the path to becoming a successful customer success director. TL;DR A customer success director leads the customer success team in a SaaS company, focusing on maximizing customer retention , reducing churn, and driving product adoption to foster long-term satisfaction and growth.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JUNE 27, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful customer insights manager. TL;DR A customer insights manager is a professional responsible for analyzing and interpreting data related to customer behavior , preferences, and feedback to inform strategic business decisions.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98