Gainsight

JANUARY 11, 2024

Many, many companies have hundreds and hundreds of Customer Success Managers trying to scale the business and drive net retention.” What’s a Customer Education Manager (CEM)? CEMs are primarily tasked with designing, developing, and delivering educational content to help customers maximize product value.

Education 52

Education Analytic Tools Reporting Tools Feedback Software 52

Userpilot

APRIL 30, 2024

TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. The approach makes your company more customer-centric , improves customer satisfaction and retention , and gives you a competitive edge. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software 89

Feedback Software Analytic Tools Product Research Data Visualization 89

Userpilot

AUGUST 6, 2024

Implement loyalty programs that reward users for regular interactions , such as points-based or tiered systems. Improve customer satisfaction by collecting and acting on feedback through surveys and a feedback widget. Create an omnichannel customer engagement strategy to ensure a consistent experience across all touchpoints.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Userpilot

AUGUST 22, 2024

TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector. When choosing onboarding solutions , institutions should consider functionality, pricing , scalability, integrations , automation features, and security certification.

Reporting Tools 90

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 90

Userpilot

AUGUST 25, 2024

Embarking on a career as a customer experience analyst involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer experience analyst. How to become a customer experience analyst?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Gainsight

AUGUST 13, 2024

But to help make it even more clear, here’s how we’ve digitized post-sales touch points to not only deliver a better experience to our customers, but empower our teams with data they can use to guide customers to build relationships, boost customer satisfaction, and drive strategic decision-making that translates to long-term success.

Education 52

Education Data Visualization Reporting Tools Customer Experience 52

Userpilot

JULY 21, 2024

Embarking on a career as a CX product manager involves a combination of education, skills development, and practical experience. TL;DR A customer experience product manager in SaaS optimizes the end-to-end customer journey. A customer experience product manager in SaaS optimizes the end-to-end customer journey.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth.

User Testing 88

User Testing Customer Experience Customer Feedback Feedback Software 88

Userpilot

AUGUST 27, 2024

Embarking on a career as a customer support specialist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer support specialist.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JULY 31, 2023

It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. Let’s dive in, shall we? WalkMe survey.

Data Visualization 80

Data Visualization Embedded Analytics Analytic Tools Feedback Software 80

Userpilot

AUGUST 25, 2024

Embarking on a career as a product support specialist involves a combination of education, skills development, and practical experience. TL;DR A product support specialist is responsible for providing technical assistance and support to customers, troubleshooting issues, guiding users, and ensuring customer satisfaction in the SaaS industry.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

AUGUST 28, 2024

Embarking on a career as a customer onboarding manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding manager.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JUNE 19, 2024

Making a mark as a CX specialist isn’t all about getting the right degree or certifications. Instead, you must be willing to go out of your way to ensure your product lives up to customer expectations and makes them happy. Ultimately, a CX specialist drives customer loyalty and improves a company’s bottom line.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Userpilot

DECEMBER 3, 2022

To make sure existing customers are sticking around, you can: Look into product usage analytics and understand what’s driving customer loyalty. Then, replicate their paths and drive the rest of your user base to success. Offer continuous support and education with an in-app resource center. Acquisition.

Feedback Software 89

Feedback Software Customer Experience Analytic Tools Customer Feedback 89

Userpilot

JUNE 27, 2024

Embarking on a career as a customer insights manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer insights manager. Looking into tools for customer insights managers?

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

Userpilot

JULY 21, 2024

Embarking on a career as a UX designer involves a combination of education, skills development, and practical experience. TL;DR A UX designer, or user experience designer, focuses on enhancing user satisfaction by improving the usability , accessibility, and pleasure provided in the interaction between the user and the product.

Research Software 52

Research Software Analytic Tools Feedback Software Data Visualization 52

Userpilot

JULY 20, 2024

Embarking on a career as an experience strategist involves a combination of education, skills development, and practical experience. TL;DR An experience strategist designs and optimizes user experiences across different touchpoints to enhance customer satisfaction and engagement. Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JULY 21, 2024

Certifications in customer experience, data analytics, business analysis, and project management can also boost your expertise. A few to consider include Google Data Analytics Professional Certificate, Certified Business Analysis Professional (CBAP) Certification, etc.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 17, 2024

A product support specialist is a professional responsible for providing technical assistance and support to customers using a company’s products. In the SaaS industry, this role involves troubleshooting issues, guiding users through product features, and ensuring customer satisfaction by resolving their queries efficiently.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

AUGUST 27, 2024

Embarking on a career as a customer service representative involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer service representative.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 31, 2024

A customer support specialist is a professional responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to user problems. Their primary goal is to ensure customer satisfaction by delivering timely and effective support. What does a customer support specialist do?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Feedback 52

Userpilot

JUNE 28, 2024

Embarking on a career as a customer experience specialist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer experience specialist. How to become a customer experience specialist?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

JULY 20, 2024

Embarking on a career as a retention manager involves a combination of education, skills development, and practical experience. Boosting your qualifications through certifications and developing skills in data analysis, communication, and problem-solving can set you apart.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 24, 2024

TL;DR This is a professional who designs and optimizes user experiences across various touchpoints to enhance customer satisfaction and engagement. They utilize user research, data analytics, and design thinking to create cohesive experiences aligned with business goals. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Research Software Customer Experience 52

Userpilot

AUGUST 19, 2024

Embarking on a career as a customer success director involves a combination of education, skills development, and practical experience. This guide will provide a comprehensive overview of the path to becoming a successful customer success director. Certifications in customer success can further enhance your qualifications.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

AUGUST 19, 2024

Embarking on a career as a customer success analyst involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer success analyst.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

AUGUST 25, 2024

Embarking on a career as a customer onboarding coordinator involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding coordinator.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

JULY 20, 2024

Embarking on a career as a retention specialist involves a combination of education, skills development, and practical experience. Supplement this with online courses or certifications, and consider internships to gain practical experience. You can focus on building relevant skills and showcasing your passion for customer satisfaction.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 19, 2024

Key tasks include configuring the software, conducting training sessions, monitoring user engagement, and addressing any issues that arise during the onboarding phase. Their ultimate goal is to enhance customer satisfaction and drive long-term product usage. What does a customer onboarding manager do?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 14, 2024

In this article, we will outline the typical journey for CX product managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. TL;DR A customer experience product manager in SaaS optimizes the end-to-end customer journey. Without further ado, let’s get into it!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

JUNE 12, 2024

According to Glassdoor , the estimated annual pay for a customer insights manager is $151,102/year, with an average salary of $107,520/year. Education and experience alone may not make you the best customer insights manager. Looking into tools for customer insights managers? How much does a customer insights manager make?

Data Visualization 52

Data Visualization Customer Feedback User Testing Analytic Tools 52

Userpilot

JULY 28, 2024

A customer experience (CX) manager job description outlines the key responsibilities, must-have skills, and qualifications needed to design, implement, and manage customer-centric strategies that drive satisfaction, loyalty, and advocacy. It can also include preferred skills, experience, and certifications.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Userpilot

JUNE 19, 2024

It takes more than the right degree or certifications to become a product specialist worth your salt. Training – They’re responsible for educating customer support and sales teams about the product. Additionally, they train these team members to develop and implement strategies for improving user satisfaction and revenue.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

AUGUST 28, 2024

Embarking on a career as a UX strategist involves a combination of education, skills development, and practical experience. Some essential tools include Userpilot for user engagement and feedback, Monday.com for project management, and Figma for UX/UI design. UX strategists utilize a variety of tools to streamline their work.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

AUGUST 30, 2024

Starting a career as a customer service representative requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer service representatives, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JUNE 30, 2024

Embarking on a career as a product owner involves a combination of education, skills development, and practical experience. In order to become a product owner, you typically need a relevant educational background or appropriate work experience, coupled with the right technical skills as well. Vice President of Product Management.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

ProductPlan

OCTOBER 16, 2020

Most people don’t go to school for product management—although there are a few graduate-level degrees and certificate programs popping up these days. There’s no way to prepare for it in an educational environment. Most product managers combine what they’ve learned during their formal education with their real-world experience.

User Testing 75

User Testing Product Management Product Manager Technical Cofounder 75