The Product Coalition
AUGUST 31, 2022
Photo created with the help of canva I just completed a course at Product School, “Product Analytics Micro-Certification (PAC)™,” To commemorate this moment, I decided to write about product analytics in general. This is for my fellow future entry-level product managers and other people looking to go into product management.
Userpilot
AUGUST 17, 2024
TL;DR This is a professional who evaluates and improves the interactions between a company and its customers, enhancing user satisfaction and retention. A customer experience analyst is a professional who evaluates and improves the interactions between a company and its customers. “Customer Experience 3.0”
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Userpilot
AUGUST 25, 2024
TL;DR A customer experience analyst is a professional who evaluates and improves the interactions between a company and its customers, particularly in the SaaS industry, analyzing data to enhance user satisfaction and retention. Certifications in customer experience or data analysis can also enhance your qualifications.
Userpilot
SEPTEMBER 30, 2022
On the other hand, customer experience as a whole refers to all customer encounters, both online and offline. Good digital CX is important for businesses because it increases customer satisfaction , drives retention and brand loyalty , and sparks growth through word-of-mouth marketing. Increased customer satisfaction.
Speaker: Jason Tanner
Takeaways: Learn how to increase profits, enhance customer satisfaction, and create sustainable business models by selecting effective pricing and licensing strategies. Attendance of this webinar will earn one PDH toward your NPDP certification for the Product Development and Management Association.
Userpilot
AUGUST 29, 2022
Always measure the success of your customer education program to know what to do better next time. Important KPIs to track include retention rate, upsells, LTV, and customer satisfaction score. Customer training examples: Hubspot’s training & certification academy and Kommunicate’s in-app customer training.
Userpilot
JULY 24, 2024
TL;DR This is a professional who optimizes the end-to-end customer journey in SaaS by developing strategies and features to enhance user satisfaction, engagement, and retention throughout the product lifecycle. A CX product manager is responsible for understanding customer needs, behaviors, and pain points.
Speaker: Jamie Bernard
By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth. In this webinar, we'll highlight the critical importance of business and financial acumen in product management.
Speaker: Anne Steiner and David Laribee
As an innovative concept, Developer Experience (DX) has gained significant attention in the tech industry, and emphasizes engineers’ efficiency and satisfaction during the product development process. Attendance of this webinar will earn one PDH toward your NPDP certification for the Product Development and Management Association.
Expert insights. Personalized for you.
112 
Let's personalize your content