Product Innovation Educators
JANUARY 25, 2021
During maturity, product managers focus on retaining customers and sustaining their market share. They stay aligned with how the value to the user is evolving. Their goal is to deliver customer satisfaction and customer delight. Learn about NPDP Certification. Click here to download the Action Guide.
The Product Coalition
AUGUST 31, 2022
Photo created with the help of canva I just completed a course at Product School, “Product Analytics Micro-Certification (PAC)™,” To commemorate this moment, I decided to write about product analytics in general. This is for my fellow future entry-level product managers and other people looking to go into product management.
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Userpilot
MARCH 9, 2025
The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.
Userpilot
SEPTEMBER 30, 2022
On the other hand, customer experience as a whole refers to all customer encounters, both online and offline. Good digital CX is important for businesses because it increases customer satisfaction , drives retention and brand loyalty , and sparks growth through word-of-mouth marketing. Increased customer satisfaction.
Speaker: Jason Tanner
Takeaways: Learn how to increase profits, enhance customer satisfaction, and create sustainable business models by selecting effective pricing and licensing strategies. Attendance of this webinar will earn one PDH toward your NPDP certification for the Product Development and Management Association.
Userpilot
AUGUST 29, 2022
Always measure the success of your customer education program to know what to do better next time. Important KPIs to track include retention rate, upsells, LTV, and customer satisfaction score. Customer training examples: Hubspot’s training & certification academy and Kommunicate’s in-app customer training.
Userpilot
JULY 20, 2024
TL;DR An experience strategist designs and optimizes user experiences across different touchpoints to enhance customer satisfaction and engagement. They combine insights from user research , data analytics, and design thinking to create cohesive and compelling experiences that align with business goals.
Speaker: Jamie Bernard
By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth. In this webinar, we'll highlight the critical importance of business and financial acumen in product management.
Speaker: Anne Steiner and David Laribee
As an innovative concept, Developer Experience (DX) has gained significant attention in the tech industry, and emphasizes engineers’ efficiency and satisfaction during the product development process. Attendance of this webinar will earn one PDH toward your NPDP certification for the Product Development and Management Association.
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