Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started.

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. The solution seems obvious: improve your customer research process.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Intercom, Inc.

JANUARY 5, 2022

Cyber attacks have gone up 125% from the previous year, and with companies shifting to partial or fully remote settings, it shows no sign of slowing down. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. Start early.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Userpilot

MAY 22, 2024

Unfortunately, that technology isn’t here yet, so UX research tools are the next best thing. These tools can provide you with the qualitative and quantitative data you need to understand how your customer behaves in your product, so you can make the necessary changes to improve their experience.

Research Software 105

Research Software Data Visualization User Testing Analytic Tools 105

The Product Coalition

MARCH 9, 2021

All you need is a company providing React Native services and an outstanding team of developers who know exactly what they’re doing. When developing an application, it is important to ensure the transparency of this system to avoid bias and negative comments. Support service of Uber: they have no problem!

Reporting Tools 179

Reporting Tools Weak Development Team Development Technical Review 179

Userpilot

AUGUST 23, 2024

You will also learn the main challenges involved in the onboarding process in banking, best practices and explore the best onboarding software tools for the job. TL;DR Customer onboarding in banking focuses on setting up the customer account and familiarizing them with the bank’s product or service. Let’s dive right in!

Analytic Tools 105

Analytic Tools Feedback Software Banking Data Visualization 105

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. What to look for in the right instructional design tool. What is instructional design software?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. What is customer education?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

The Product Coalition

DECEMBER 29, 2020

Neil McElroy from Procter & Gamble (the man who also helped found NASA by the way) is often pegged as the man behind modern Product Management after he wrote a now-famous 3-page company memo on the principles of brand management in the 1930s. This is when companies started applying consumer PM principles to software PM.

Reporting Tools 179

Reporting Tools Product Management Product Manager User Testing 179

The Product HQ

JUNE 1, 2024

In the case of someone like a Software product manager, this may prove challenging. They work with typical product management software and also manage the product roadmap as well as the product team. In this article, we’ll take a closer look into the roles, duties, and abilities of a software product manager.

Reporting Tools 98

Reporting Tools Research Software Feedback Software Analytic Tools 98

Intercom, Inc.

MAY 18, 2022

Simply put, first-party data is information that your company owns and has collected directly from your audience (i.e. Not only that, but from GDPR to Google’s cookieless future and even attempts by companies such as Apple’s “Intelligent Tracking Prevention” update, third-party data is often restricted by data privacy laws.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Intercom, Inc.

NOVEMBER 8, 2022

As companies scale, they need robust, reliable software that can support their growth. Today, we’re excited to announce Intercom for Enterprise ; a whitepaper written by leaders across our company that explores how Intercom has scaled to serve customers of all sizes – including the largest businesses.

Reporting Tools 104

Reporting Tools Enterprise Customer Experience Data Visualization 104

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. We build our services with disaster recovery in mind.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Userpilot

AUGUST 27, 2024

Embarking on a career as a customer service representative involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer service representative. Looking into tools for customer service representatives?

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Product Innovation Educators

JULY 2, 2018

Also, both Alicia and I have found value in product management training and certification. I began the interview asking her about this, as she currently has five product management certifications, which is more than anyone else I know. 6:50] What value do you find in certifications? I would miss all that if I stuck with Visio.

Weak Development Team 168

Weak Development Team Certifications Product Management Product Manager 168

The Product Coalition

MAY 20, 2020

Graphs, charts, maps, and tables are powerful communication tools, helping to make data more accessible. It’s also a very powerful tool for sales, marketing, and for sharing information with stakeholders. Certainly, they’ll be the person with the best tool recommendations! Platforms for Data Visualization 1.

Data Visualization 91

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 91

Userpilot

JULY 14, 2024

While a bachelor’s degree in a relevant field like computer science, information systems, or statistics is often preferred, it’s not always a strict requirement. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action!

Embedded Analytics 98

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 98

Userpilot

JULY 16, 2024

To thrive as a technical PM, you need to have essential skill such as knowledge of Agile methodologies, familiarity with software engineering principles, leadership and communication. Consider industry certifications like Certified Scrum Product Owner (CSPO) or Certified Associate in Product Management (CAPM) to upskill yourself.

Analytic Tools 111

Analytic Tools Research Software Data Visualization Feedback Software 111

Userpilot

JANUARY 15, 2025

Since companies started using them in the early 2000s, session replays have seen continuous adoption, with Research Nester projecting a 13.3% But are you missing out if you haven’t embraced this powerful technology? Todays guide takes a deep dive into session replay for enterprise companies. What is session replay?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 30, 2024

TL;DR A sales enablement manager is responsible for managing and supporting the sales team so they can effectively sell your company’s products or services. Instead, you can become an enablement manager by gaining work experience in the field of sales or customer success within SaaS companies. Let’s dive in!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

AUGUST 23, 2023

This change has been primarily driven by increased access to analytics tools like Userpilot that help businesses achieve product growth. TL;DR A product analyst is a professional who uses data analysis and insights to evaluate and improve the performance of a product or service. Business skills: Business analysis and business acumen.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

Userpilot

AUGUST 27, 2024

In HubSpot’s consumer behavior trends report, 72% of consumers said they’re more likely to make purchase decisions with a brand they can trust their data with. AI adoption : Despite mixed trust in AI, its adoption is growing as companies leverage it to increase productivity and improve their offerings. How to leverage this insight?

User Testing 104

User Testing Analytic Tools Feedback Software Research Software 104

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. A customer service representative handles inquiries, resolves complaints, provides support, and fosters customer loyalty.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 6, 2024

No matter how intuitive and valuable your product is, customers always need a bit of a nudge to experience its benefits and start using it as a go-to solution to their problems. Support users with valuable insights through self-service resources like video tutorials , FAQs, and how-to guides.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

AUGUST 30, 2024

Starting a career as a customer service representative requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer service representatives, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

The Product Coalition

DECEMBER 11, 2020

Quibi, short for ‘quick bites’ was a new entry to the streaming service battle, with the focus being on short form content for mobile devices. The company attributed the low figures to the coronavirus, but companies like Netflix and HBO saw a great boom in usage. What Was Quibi? million…the writing was on the wall.

Reporting Tools 166

Reporting Tools Download User Testing Naming 166

Userpilot

MAY 28, 2021

SOC 2 Type II is one of the highest information security standards available for SaaS companies. At Userpilot, we know how essential information security is for your company. Let’s look into what SOC 2 Type II is, why it’s important, and what Userpilot’s new certification means for your company. SOC 2 audit process.

Reporting Tools 72

Reporting Tools Information Data Visualization Certifications 72

The Product Coalition

FEBRUARY 29, 2024

This guide equips you with the knowledge and tools to confidently select the perfect LLM companion for your project, complete with a handy scorecard and real-world examples. External Solutions: When your application faces the world, reliability and legality take center stage. LLMs like XLM-R excel in handling diverse languages.

Artificial Inteligence 141

Artificial Inteligence Data Visualization Reporting Tools Research Software 141

eG Innovations

JANUARY 18, 2022

As technology keeps evolving, companies increasingly look to technologies like Cloud Computing to expand, modernize and stay competitive, and in doing so companies can expose themselves to risks. Azure Active Directory (Azure AD) is Microsoft’s multi-tenant, cloud-based Identity and Access Management (IAM) service.

Reporting Tools 83

Reporting Tools Data Visualization Customer Experience Certifications 83

Userpilot

JUNE 28, 2024

Common customer experience roles include: Entry-level positions (0-2 years) – Roles like customer service representative, sales associate, or retail associate act as an entry point to a career in customer experience. If you’re a beginner, keep an eye out for internship opportunities in customer service and sales teams.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Heap vs Pendo? Book the demo!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

AUGUST 31, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer service representatives is essential for success. TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Feedback Software 52

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer service representatives is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JUNE 3, 2022

As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Another source of product marketing resources is the industry reports and benchmarks.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Userpilot

AUGUST 27, 2024

TL;DR A customer support specialist is responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to user problems , ensuring customer satisfaction by delivering timely and effective support. Customer support specialists utilize a variety of tools to enhance their efficiency.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

The Product Coalition

MARCH 3, 2022

I’m seen more consulting companies like Silicon Valley Product Group be created, and more traditional IT consulting companies pivot to hire experienced design and product people. In 2019, LinkedIn reported similar results. We’re seeing more companies shift away from that old project mindset to a more product-oriented one.

Product Research 167

Product Research Data Visualization Consulting Agile 167