Mind the Product

AUGUST 30, 2023

Read more » The post How Duolingo uses AI to enhance its user experience appeared first on Mind the Product. We caught up with Edwin Bodge, Principal Product Manager at Duolingo, to learn more about its product strategy, how AI has helped, and where the product is heading next.

Customer Experience 190

Customer Experience User Experience Artificial Inteligence Product Strategy 190

The Product Coalition

AUGUST 17, 2021

In our case, we knew that for some campaign types it is not technically possible to get complete data. Rather than sacrificing user experience with incomplete data, we have agreed that the panel won't support such campaign types. How should we deal with it? We need people that can quickly react to unexpected situations.

Feedback Software 154

Feedback Software Analytic Tools Reporting Tools Research Software 154

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. This was an assignment provided to me so I thought why not make a case study out of it. Justification: Enhances user experience and offers additional revenue streams. Intrigued?

Customer Experience 93

Customer Experience Travel UX Feedback Software 93

UX Planet

JULY 11, 2024

Disclaimer This case study is a conceptual project and is not affiliated with or endorsed by Google. However, for this case study, Instead of developing new applications, integrating financial management features into Google Pay can leverage its large user base for seamless user experiences.

Research Software 90

Research Software Data Visualization Feedback Software Onboarding KPIs 90

Mind the Product

MARCH 4, 2021

Product managers looking for academic materials on technology and user experience won’t struggle to find what they need. However, when it comes to economics, especially Microeconomics, there are very few resources and case studies focused on the software industry.

User Experience 218

User Experience Customer Experience Technology Product Management 218

UX Planet

DECEMBER 6, 2024

Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integrationa UX casestudy. Overview This case study focuses on integrating AI/ML to improve user experience in the car-as-a-service automobile marketplace. Image Credit: Karena E.I Image Credit: Karena E.I

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

Intercom, Inc.

OCTOBER 13, 2020

Case study: Resolution Bot. A big risk with a project like this is always end user experience. An example of an exceptional end user experience for an ML product is the keyboard suggestions feature on smartphones. Would end users be glad to see the bot?

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Userpilot

SEPTEMBER 20, 2021

Persona-based onboarding dials into the needs of users and delivers a personalized user experience for each customer segment throughout the user journey. 80% of consumers are more likely to do business with a company that offers a personalized user experience. And this personalized approach works!

Customer Experience 83

Customer Experience User Experience User Testing Feedback Software 83

Userpilot

MARCH 5, 2021

You have the option to create interactive tooltips or checklists to encourage your users to learn more about your product. You can even create bespoke user experiences that appear based on their behavior or the pages that a user segment visits. This creates trust and a more personalized user experience.

User Testing 96

User Testing Data Visualization Customer Experience Product Research 96

Piyanka Jain

NOVEMBER 14, 2024

I’ve seen first-hand how tiny data-driven tweaks can lead to massive business results, and I’m going to share how to accomplish those with a little case study. A SaaS company I recently worked with had over 50 million active users enjoying a host of great free features. Yeah… these aren’t accidents. The Result?

Customer Experience 195

Customer Experience User Testing Framework Education 195

Userpilot

JUNE 28, 2023

Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward. In this guide, we’ll look at eight user onboarding case studies that can provide inspiration for your own onboarding flows!

Onboarding KPIs 71

Onboarding KPIs Feedback Software User Testing Analytic Tools 71

UX Planet

JANUARY 11, 2024

A case study for mobile-web app development. Sharing my insights from a case study that delved into user research to revolutionize my approach to product development. Enhancing User Experience: Understanding the user journey enables the enhancement of each touchpoint, ensuring a seamless and satisfying experience.

Customer Experience 97

Customer Experience User Testing Customer Feedback User Friction 97

Mind the Product

JULY 13, 2017

Finally, at the top layer of the pyramid we have user experience (UX), which is what your customer interacts with to use the functionality. A Real-World Case Study. I close my talk by sharing a real-world, end-to-end case study of the Lean Product Process in action.

User Testing 160

User Testing Product Marketing Marketing Product Research 160

Mind the Product

APRIL 8, 2019

A Case Study in What not to do. My first manager, Eric, was a walking case study in how you shouldn’t handle product decisions. Not to mention the most important piece–the user experience of patient-facing features. At the time, I was unaware “product” even existed. Be Wrong as Fast as you can.

Product Research 186

Product Research Research Software Customer Experience User Testing 186

Product Talk

NOVEMBER 14, 2018

User Experience Lisbon. Front UX & Product Management Case Study Conference. May . SiriusDecisions Summit. Austin, TX. Budapest, Hungary. San Francisco, CA. Lisbon, Portugal. Kraków, Poland. MTP Engage Hamburg. Hamburg, Germany. ProductCon San Francisco. Las Vegas, NV.

Naming 178

Naming Government Events Agile 178

Product Talk

NOVEMBER 8, 2017

User Experience Lisbon. Front UX & Product Management Case Study. Agile & Beyond. Ypsilanti, MI. Techstars Startup Week Detroit. Detroit, MI. Lisbon, Portugal. May 23-25. London, UK. May 31-June 1. Salt Lake City, UT. Agile Dev West. Las Vegas, NV. June 13-15.

Naming 33

Naming Agile UX Events 33

Userpilot

AUGUST 17, 2024

. – Isa Olsson, UX Researcher and Designer at Zoezi Finally, Zoezi users had no easy way to report issues from within the product. They had to leave the app and use email, which was inconvenient and led to poor user experience.

Data Visualization 86

Data Visualization Customer Feedback Customer Experience Analytic Tools 86

bpma ProductHub

JUNE 30, 2017

” A list of requirements might represent logic, long case studies might represent art, but user stories represent the best of bringing the two together with context. It is because there if often a disconnect between understanding the user experience and translating requirements to the most effective user stories possible.

User Testing 150

User Testing Customer Experience Customer Feedback Research Software 150

Product Talk

FEBRUARY 14, 2024

Tali was so excited to share her experience with opportunity solution trees, she led a workshop at UXDX in Dublin. To prepare for the workshop, Tali created a fictional case study, and with the help of ChatGPT, she generated six interview snapshots and some analytics dashboards.

Analytic Tools 256

Analytic Tools Research Software Product Research User Testing 256

UX Planet

MAY 29, 2024

Examples from IKEA and Netflix on how IA improves user experience and serves as a business strategy. it consists of 3 core pillars, users, context, and content. By allowing users to find what they are looking for as effortless as possible, a well-developed IA improves the overall user experience of the product.

Information 95

Information Branding Positioning Research Software 95

UX Planet

FEBRUARY 14, 2024

In this article, we explore how UX designers can harness the power of priming to create more intuitive and engaging user experiences. For example, displaying testimonials or success stories before prompting users to sign up for a service can prime them to perceive the offering positively and increase conversion rates.

Customer Experience 96

Customer Experience Travel UX Customer Satisfaction 96

Mind the Product

MAY 12, 2020

How companies approach growth, user experience and engagement can vary depending on their core audience, especially for companies with a similar core product. Customers are deployed, signed into the product, activated and then become weekly active users (WAU) and finally daily active users (DAU). The customer lifecycle.

User Testing 118

User Testing Enterprise Customer Experience Product Research 118

Product Talk

DECEMBER 15, 2021

Richard Simms, Senior User Experience Designer at SEEK Learning. Richard has been designing digital experiences since 2005 across broadcast, websites, and mobile apps. He started his current role as Senior User Experience Designer at SEEK Learning in August 2021.

Product Research 213

Product Research Customer Experience Research Software Reporting Tools 213

Userpilot

SEPTEMBER 9, 2024

Calendly includes its customers in growth loops Calendly’s growth strategy is intrinsically tied to its user experience. Every scheduling invite sent acts as a mini customer-led advertisement that showcases the platform’s simplicity and professionalism to potential new users. Explore other Userpilot’s case studies.

Customer Feedback 96

Customer Feedback Data Visualization Customer Experience Analytic Tools 96

Product Innovation Educators

MAY 31, 2021

In this discussion we address what it means to properly incorporate UX (user experience) into your product work. This is deeply understanding the user experience that creates greater value, beating competitors and delighting customers. 1:37] Why should UX (user experience) be part of product strategy?

Research Software 131

Research Software Weak Development Team UX Analytic Tools 131

Userpilot

JANUARY 8, 2024

TL;DR A customer acquisition strategy is a comprehensive plan for attracting, engaging, and converting new customers into paying users. Promote your case studies with paid ads on social media Case studies make a good customer acquisition strategy because they showcase how your best customers reached business success with your tool.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Customer Experience 95

The Product Coalition

MARCH 17, 2021

There are plenty of B2B products where the end-users experience is not the reason they bought. User behaviour testing isn’t needed to get validation. Yes, user behaviour testing might not be needed for a B2B product to be validated, but customer behaviour is (i.e. making a purchase). So what is legal validation?

User Testing 142

User Testing Product Research Research Software Customer Experience 142

UX Planet

JULY 15, 2024

Design Principles Lessons Design Lessons Design website offers unique lessons, insights, and examples of successful case studies. Home Laws of UX Laws of UX is a simple website that explains the fundamental principles of user experience and the laws of Design.

UX 97

UX Reference Customer Feedback Customer Experience 97

Userpilot

OCTOBER 28, 2024

47% User Activation Rate with Userpilot: Attention Insight Case Study Attention Insight improved their new user activation rates by over 47% with Userpilot’s onboarding flows. Click here to read the full case study about The Room. And a resource center. ‹ › Attention Insight onboarding flow.

User Testing 88

User Testing Customer Feedback Customer Experience Onboarding KPIs 88

Sachin Rekhi

JANUARY 9, 2019

This is all very theoretical, so I thought the best way to make this real was through a detailed case study of my own product, Notejoy's , product design principles, the rationale behind them, and how we use them to guide product decisions. If it fits in our core, we look to build it ourselves.

Feedback Software 152

Feedback Software User Testing Customer Experience Product Research 152

Userpilot

SEPTEMBER 8, 2022

A well-designed help center may contain should contain more than one resource, including product documentation, live chat support, in-app tutorials, webinars, search bar, case studies, etc. By eliminating friction, accessible self-service support improves the user experience and satisfaction. Case studies.

Feedback Software 89

Feedback Software Customer Experience User Testing Customer Feedback 89

Userpilot

MAY 29, 2024

Userpilot offers a more intuitive user experience and greater value for money than Pendo. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required Challenge: Extracting value from Pendo Cuvama faced a few challenges when using Pendo for its onboarding and analytics needs.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Customer Experience 83

Userpilot

JULY 29, 2024

Userpilot shares case studies as part of its product campaigns. Userpilot runs webinars focused on themes such as user onboarding , product adoption , and user experience optimization that often feature industry experts and give users valuable insights from their experience. Results and benefits.

Research Software 80

Research Software Feedback Software Product Marketing Reporting Tools 80

Userpilot

OCTOBER 16, 2022

Measure how your customers behave inside your app to improve the customer experience. Create case studies with relatable problems that attract good-fit customers. For the best user experience, combine all the self-help resources in an easily accessible knowledge base. Create case studies about your customers.

User Testing 92

User Testing Feedback Software Research Software Analytic Tools 92

Product Talk

JANUARY 3, 2024

They really thought they had to stay within the user experience of the current system.” Yet again, this was not easy, but Mike persisted. Mike explains, “I remember hitting walls because people were confined by constraints that didn’t exist. He continuously challenged the team to come up with new ideas to solve the problem.

Product Research 246

Product Research Customer Experience Research Software Reporting Tools 246

The Product Coalition

MARCH 11, 2024

Free users encounter ads after every few lessons. According to a 2020 study by the Human-Computer Interaction (HCI) conference on user experience and ad placement, ads are strategically placed, interrupting your learning flow just as you are feeling a sense of accomplishment.

Research Software 110

Research Software Reporting Tools Artificial Inteligence Customer Experience 110

The Product Guy

NOVEMBER 29, 2019

Draw conclusions from variations of the emoticons about users, their behaviour, and their emotional relationship to content, products and services. Enhance user experience through the empathy you have built up. Make sure that all parties involved in the development phase are already dealing actively with users wishes.

User Testing 122

User Testing Customer Experience User Friction Customer Feedback 122