UX Studio

JULY 4, 2018

VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing. Its technologies can bring immersive experiences into people’s homes like no other technology can.

User Testing 74

User Testing Research Software Product Research Feedback Software 74

Userpilot

JUNE 24, 2024

Wondering what product growth strategy is and how to build it for your SaaS? How can product teams choose the best strategy. How to develop a growth strategy. TL;DR A product growth strategy is a plan outlining how the company will pursue long-term growth using its product as the main driver.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

Lenny Rachitsky

SEPTEMBER 3, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. 👋 Hey, Lenny here! Learn more here.

User Testing 105

User Testing Framework Feedback Software Onboarding KPIs 105

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Product tutorials.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80

Userpilot

AUGUST 29, 2022

With marketing insights, product marketing teams can locate marketing channels that bring the most valuable customers. Product managers can use marketing data to improve customer experience. Competitors’ analysis for identifying strengths and weaknesses. Run NPS surveys to collect user feedback and act on it.

Data Visualization 87

Data Visualization Customer Feedback Customer Experience User Testing 87

Userpilot

SEPTEMBER 9, 2020

Product experiments help product managers and their users get better results. Experimentation and A/B testing are bread and butter in marketing, but in product…it gets complicated. And in companies where dev resources are scarce, product experiments are often dropped altogether.

Onboarding KPIs 71

Onboarding KPIs Customer Experience User Testing Data Visualization 71

Userpilot

OCTOBER 6, 2022

According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Here are some of the best practices for effective customer communication: Segmenting users so that you can hyper-personalize their emails, welcome screens, etc.

Customer Communications 73

Customer Communications Feedback Software Research Software Analytic Tools 73

Userpilot

JUNE 7, 2021

User behaviour analytics show you the actions users take inside your SaaS product. By understanding user actions, you’ll be able to see if users are getting value quickly or if they need help. What is user behaviour analytics? Why is user behaviour analytics important? Table of Contents.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Experience 52

Userpilot

APRIL 26, 2024

The SaaS market is crowded with tons of similar products and the best ones that stand out are those who delight their customers regularly. Are you wondering how to retain your customers and make them love your product? TL;DR Customer success is all about ensuring customers fulfill their desired goals when using your product or service.

Feedback Software 55

Feedback Software Analytic Tools Research Software User Testing 55

Userpilot

JANUARY 14, 2022

Let’s find out 4 actionable tactics, as well as some key customer retention metrics, to win your users’ loyalty and improve retention. Tracking a combination of retention metrics helps you identify and mitigate gaps in customer experience. In fact, it is one of the most important customer retention metrics.

Feedback Software 86

Feedback Software Analytic Tools User Testing Customer Experience 86

UX Studio

JANUARY 17, 2024

Her focus spans various areas, including product-led growth, UX design, user research, leadership, hiring, and scaling businesses. And we just started building the growth Sub function of the business, product-led growth. [00:10:00] So, I started tackling that with user onboarding and other experimentation around the funnel.

User Testing 76

User Testing Research Software Customer Experience Product Research 76

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. Then, you can use these insights to guide your users to these ‘desired behaviour patterns’ in your onboarding. Promoters are people who would likely recommend your product. Should I use NPS?

Analytic Tools 109

Analytic Tools Feedback Software Research Software Data Visualization 109

Userpilot

APRIL 6, 2021

If you’re doing your job correctly as a product manager, customer retention should be the first thing you think about when you start your workday and the last thing you think about when you clock out. There’s no metric in SaaS businesses that correlates with profitability more than retention. Gamify the customer experience 3.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Intercom, Inc.

JANUARY 3, 2020

If you’re short on time, here are some quick takeaways: From Superhuman to bedside lamps, we look at the products and technology that defined 2019. Brands are now building physical stores that act as real-world ads for products you purchase online. Des: Welcome to Intercom on Product. The products that defined 2019.

Reporting Tools 118

Reporting Tools Technical Review Onboarding KPIs User Testing 118

eG Innovations

NOVEMBER 19, 2021

Amazon Web Services (AWS) is one of the most comprehensive and broadly adopted cloud service providers in the industry, offering over 200 fully featured services from data centers globally. The wrong EC2 choice could adversely impact business and user experience. Elastic Compute Cloud (EC2) Use Cases. What is AWS?

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59

Business of Software Conference

JUNE 5, 2019

And as we’re working through, building our product, we released it January 1st 2010 and since then we’ve added probably 250 banks around the world. We had made a bad hire. We built a product that serves commercial bankers, the commercial relationship managers and they’re an interesting lot. We were struggling.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Userpilot

NOVEMBER 18, 2020

How to get more power users than ever before. What are power users? Your power users are your “best users”. It’s not the users who use your product most often. Let’s take a look at the Userpilot granular user adoption journey map. What makes people stable, content, long-term users?

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience User Testing 96

Userpilot

AUGUST 7, 2019

How is Customer Success correlated with Product Marketing? How to win the Customer Success game and become the leading product in your niche with 4 less known Customer Success best practices (How Growbots does it). Happy customers are those who are using your product only because they like it. Let’s get started.

Feedback Software 48

Feedback Software Customer Experience User Testing Research Software 48

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Product-led growth. One of the content marketing plays that helped Visme gain over 8 million users and pass 2M monthly organic traffic.

Research Software 61

Research Software User Testing Outbound Marketing 61