Userpilot

AUGUST 19, 2024

TL;DR A customer success analyst ensures customers achieve their goals with the software by analyzing data , tracking KPIs, and identifying trends to improve the user experience. Customer success analysts leverage various tools to enhance their work. Looking into tools for customer success analysts? Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JUNE 28, 2024

Gain essential skills : Skills such as market research and analysis, marketing, technical knowledge in CRM systems, marketing automation , and related technologies are crucial for this position. There is an abundance of tools for product marketing managers. You can easily find them in-app instead of searching through email.

Research Software 52

Research Software Feedback Software Analytic Tools Data Visualization 52

Userpilot

JULY 20, 2024

Learning the tools essential for the role is also essential. Retention specialists can leverage platforms like Userpilot for understanding user journeys, ClientSuccess and ChurnZero for B2B customer success and churn prediction, Baremetrics for subscription analytics, etc. Looking into tools for retention specialists?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. The app will also provide news and educational content on investments, maturity details for FDs and RDs, and statistical spending insights. Designing applications that address these specific pain points can set the stage for groundbreaking solutions.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Reporting Tools 98

Userpilot

JULY 20, 2024

Customer retention managers rely on various tools to enhance customer satisfaction and loyalty. Userpilot and Custify offer solutions for onboarding, in-app engagement, and personalized experiences. Looking into tools for retention managers? Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

AUGUST 19, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Consider Userpilot for its no-code in-app guidance and analytics capabilities. Book a demo today! Zeithaml, and Katherine N.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. It’s not just about adopting the latest gadgets, but about using technology to drive meaningful change and achieve specific business goals. What is the importance of digital transformation?

Enterprise 126

Enterprise Research Software Feedback Software Strategy 126

Userpilot

AUGUST 30, 2024

TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Without further ado, let’s get into it!

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 20, 2024

Product trainers can leverage various tools to create impactful training experiences. Userpilot and Pendo offer user onboarding and analytics capabilities, while Appcues and UserGuiding simplify walkthrough creation and gather user feedback, etc. Looking into tools for product trainers? Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

AUGUST 28, 2024

TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Looking into tools for customer onboarding managers? Let’s get started! Book a demo to see it in action!

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 30, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Customer Advocacy : Proactively address client concerns, gather feedback, and advocate for their needs within the company. Book a demo to see it in action! What does a customer engagement manager do?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

PMLesson's Ace the PM Interview

OCTOBER 7, 2019

In this post, we'll review a case study submission from one of our Exponent members, Sholanki Sarkar. Recommended Structure Exponent's Product Design Framework Here is a framework that we recommend you use for Product Design questions. Question : Design a Smart Fridge.

Reporting Tools 65

Reporting Tools Data Visualization User Friction Feedback Software 65

Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. Leverage technology. Make feedback collection a regular practice. Implement a tracking system. What is customer experience improvement in SaaS? Look no further.

Feedback Software 73

Feedback Software Research Software Customer Experience User Testing 73

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! Just look at Bonjoro that recently released a case study about how they increased their trial to paid conversion rate by 32.7%. Why Is SaaS Onboarding So Important? What Are SaaS Onboarding Tools?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

UX Planet

JULY 11, 2024

As a UX recruiter and team manager, I will reviewing a Google Course case study from Kevin, a self-taught UX designer based in Illinois. He studied Creative Technologies, which is an interdisciplinary major that covers several topics such as motion graphics, interactivity, and web design. Let’s get into it.

Technical Review 98

Technical Review UX User Testing Certifications 98

Userpilot

AUGUST 12, 2024

There, he’ll share his framework to: Position your product. On October 8th, Anthony will guide you through his value proposition framework and explain how to position your product on your website more effectively. A good way to do this is to share case studies and testimonials. Develop a value proposition.

Messaging 88

Messaging Positioning Data Visualization User Testing 88

Userpilot

JUNE 28, 2024

The internships should offer an opportunity to develop a strong analytical and technical skillset along with exposure to analytics and A/B testing tools. Leverage Zendesk to proactively resolve CX issues : Stay on top of customer support interactions, extract useful feedback, and identify recurring issues.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 30, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Prioritizing features : Working with stakeholders to prioritize feature development based on market needs, user feedback , and business objectives. Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 28, 2024

Based on data from popular hiring and salary platforms, the average salary for a customer onboarding coordinator in the United States ranges between $48,400 and $62,400 per year. Utilize a mix of emails, phone calls, video conferencing, and in-app messaging to cater to different learning styles and preferences.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

AUGUST 28, 2024

You can use a no-code analytics tool like Userpilot to automate this process. For example, you can utilize tools like Userpilot for automating in-app messages , maintenance announcements, etc. Looking into tools for customer engagement managers? You can use a no-code analytics tool like Userpilot to automate this process.

Analytic Tools 52

Analytic Tools Data Visualization Customer Feedback Feedback Software 52

Userpilot

DECEMBER 20, 2022

SaaS business models depend on repeat purchases to grow revenue and meet profit goals. Key consideration stage KPIs are pricing page clicks, case study views, and the number of demos requested. What are the stages of the SaaS marketing funnel? Marketing funnels in SaaS. What is a marketing funnel? Conversion stage.

Feedback Software 86

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 86

PMLesson's Ace the PM Interview

SEPTEMBER 6, 2019

In this post, we'll review a case study submission from one of our Exponent members, Chase Sutton. Question : How would you design an emergency system for the 2020 Olympics? Recommended Structure Exponent's Product Design Framework Here is a framework that we recommend you use for Product Design questions.

Feedback Software 40

Feedback Software Technical Review Systems Review Vision 40

Userpilot

JULY 17, 2024

Methods include in-app surveys , user interviews, user behavior data, reviews, and market research tools. Helps you streamline onboarding , integrate user feedback , and track in-app behavior. Once you create a user persona, you can leverage Userpilot to segment it and target your in-app product strategies without coding.

User Testing 88

User Testing Research Software Data Visualization Feedback Software 88

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Consider Userpilot for its no-code in-app guidance and analytics capabilities. Book a demo today!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. Collecting and acting on customer feedback improves satisfaction and customer loyalty, and helps you uncover growth opportunities. What are growth initiatives?

Feedback Software 87

Feedback Software Analytic Tools Research Software Data Visualization 87

Userpilot

JULY 28, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Overall Customer Experience : Monitor customer satisfaction : Retention managers keep a pulse on customer sentiment through surveys, feedback forms, and social media monitoring. Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Looking to drive customer success and product adoption?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Userpilot

AUGUST 28, 2024

This means actively seeking feedback , conducting user research, and ensuring that every decision aligns with delivering value to the customer. Looking into tools for heads of product? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JANUARY 31, 2022

If you’re a SaaS owner with a multi-platform product, you may be wondering what the difference between in-app notifications and push notifications is. Today we’re going to compare the two so you know which one to use for your in-app marketing goals! What are in-app notifications? Let’s get started!

Feedback Software 86

Feedback Software Onboarding KPIs Customer Feedback User Testing 86

Userpilot

AUGUST 30, 2024

Its goal is to help make informed decisions about product development , marketing strategies, pricing, and customer acquisition in SaaS companies. Nine effective market marketing research methods include: Survey research : Email and in-app surveys to collect quantitative and qualitative data. What is market research?

User Testing 71

User Testing Research Software Market Research Product Research 71

Userpilot

JULY 21, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Some essential tools to add to your tech stack as a retention manager include: Userpilot, Churnzero, Custify, etc.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. TL;DR A B2B marketing funnel is a framework that helps product marketers streamline the customer journey, from their initial awareness of your product until they finally make a purchase. case studies, alternative pages, etc.).

B2B 91

B2B Analytic Tools Feedback Software Data Visualization 91

Lenny Rachitsky

JULY 25, 2024

This framework consists of five essential questions: What is our winning aspiration? What management systems are required to ensure the capabilities are in place? Put in place supportive systems and processes to sustain your capabilities over time. Second, could customers essentially flip a coin between you and a competitor?

Feedback Software 70

Feedback Software Airlines Strategy Differentiation 70

People-First Product Leadership

JULY 30, 2024

(tip: days 1 to 30 connect with known contacts, days 31 to 60 target companies, day 61 to 90 do interviews) I worked with Adam to apply the ABCDE framework to secure a role at a software infrastructure startup. He crafted a compelling narrative which carried through from his initial application to the final case study presentation.

Framework 59

Framework Product Management Product Manager Research Software 59

Userpilot

JULY 28, 2024

Based on data across hiring platforms like Glassdoor, Indeed, etc., Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. This might involve personalized emails, in-app messaging , or targeted calls to address concerns and pre-empt churn. Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 26, 2024

This guide outlines webinars covering a variety of topics, such as conversion strategies , optimizing user journeys , feature adoption , and effective feedback collection. You will also find webinars related to analyzing key metrics , utilizing in-app messaging, and introducing engagement gamification techniques in onboarding flows.

Webinar 84

Webinar Customer Feedback Feedback Software Customer Experience 84