UX Studio: Product Management

FEBRUARY 20, 2018

It was such a great experience that I wanted to create a web-store myself. In this case study, I share with you the story of designing a high-end fashion store. In early 2017, Société hired us to design their new e-commerce store where users could browse and buy collections of selected contemporary designer brands.

User Testing 109

User Testing UX Product Research Research Software 109

Userpilot

OCTOBER 28, 2024

This survey can help you deliver tailored content to your audience with different onboarding elements: interactive walkthroughs , resource center , user onboarding checklists, tooltips, and surveys. Determine user roles to tailor their experiences. An omnichannel user engagement strategy unifies all of these channels.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Mind the Product

MARCH 4, 2021

Product managers looking for academic materials on technology and user experience won’t struggle to find what they need. However, when it comes to economics, especially Microeconomics, there are very few resources and case studies focused on the software industry.

User Experience 222

User Experience Customer Experience Technology Product Manager 222

UX Planet

MARCH 3, 2025

In this guide, well explore various website types, their goals, key design considerations, and real-world examples to help you craft memorable experiences. SaaS (Software as a Service)Websites Purpose: SaaS websites aim to convert visitors into users by showcasing the products value, features, andpricing.

Reporting Tools 59

Reporting Tools Magazine Software Review Customer Experience 59

Intercom, Inc.

OCTOBER 13, 2020

Case study: Resolution Bot. A big risk with a project like this is always end user experience. An example of an exceptional end user experience for an ML product is the keyboard suggestions feature on smartphones. Would end users be glad to see the bot?

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Userpilot

SEPTEMBER 9, 2024

Looking for real-life customer-led marketing examples that worked to get inspiration for your own campaigns? You’ve probably had enough theories already, so this article cuts to the chase to show you examples from top brands that are killing it with this approach. This section will show you some practical examples: 1.

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111

Userpilot

SEPTEMBER 20, 2021

Persona-based onboarding dials into the needs of users and delivers a personalized user experience for each customer segment throughout the user journey. 80% of consumers are more likely to do business with a company that offers a personalized user experience. 6 examples of personalized onboarding.

Customer Experience 98

Customer Experience User Experience User Testing Feedback Software 98

Userpilot

JUNE 28, 2023

Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward. In this guide, we’ll look at eight user onboarding case studies that can provide inspiration for your own onboarding flows!

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Analytic Tools 97

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. No one can denythat.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Product Innovation Educators

SEPTEMBER 9, 2024

Case Study: Apple as an Analyzer (Fast Follower) While Apple is often seen as a highly innovative company, its success comes more from its role as an analyzer or fast follower. However, a balanced approach that includes elements of both can be ideal for many companies.

Research Software 304

Research Software User Testing Customer Experience Analytic Tools 304

The Product Guy

NOVEMBER 29, 2019

Google Glass is the first example of how a product can fail due to lack of market understanding and customer empathy: There was no consensus among the creators about the core use cases of Google Glass. Enhance user experience through the empathy you have built up. Case Study on using customer empathy to build products.

User Testing 305

User Testing Customer Experience User Friction Customer Feedback 305

Userpilot

AUGUST 1, 2024

In this article, we explore the key steps product managers follow to create a successful product marketing strategy, including some successful real-world examples. Product marketing focuses on getting products into the hands of the right users, whereas product management focuses on developing the product. Let’s dive in!

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

Userpilot

JULY 27, 2024

It centers your content creation strategy on actual product-related customer needs and problems, keeping the user as the primary audience. This guide will help you unlock these benefits, offering tips to perfect your product-led SEO strategy, with examples on implementation, too. The end result: increased traffic and revenue!

Analytic Tools 103

Analytic Tools Research Software Data Visualization Customer Experience 103

Userpilot

MARCH 5, 2021

In the end, you will find tips on how to move from Free Trial to Paid Trial and the onboarding tactics you need to convert trial users. Examples of successful paid trial companies Tips for moving from free to a paid trial How to Create a Great Product Experience for Paid Trial Users Wrapping things up. Table of Contents.

User Testing 98

User Testing Data Visualization Customer Experience Product Research 98

Userpilot

JULY 16, 2024

Are you a SaaS product manager in search of product differentiation examples to inspire your differentiation strategy? In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth. Let’s consider a few examples: 1.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

Userpilot

JULY 17, 2024

The right persona examples can help you guide effective product strategies, ensuring that your offerings meet the needs and expectations of your users. Eight detailed persona examples to inspire your user research. Collecting high-quality data for personas ensures they are based on real user behaviors and needs.

User Testing 105

User Testing Research Software Data Visualization Feedback Software 105

Userpilot

SEPTEMBER 8, 2022

What are some help center examples that can inspire you to create yours? You will also know how different it is from a knowledge base, as well as some of the best examples that can help you create one. You will also know how different it is from a knowledge base, as well as some of the best examples that can help you create one.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

APRIL 22, 2024

Help desks, resource centers , live chats, or any other way in which the user can seek the answers without needing a representative to intervene. Personalized end-user support. Examples of end-user support strategies include: Interactive walkthroughs. This usually involves end-user support technicians.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 23, 2024

Are you in need of some MarTech stack examples to inspire your own? We will also consider valuable examples of tools that can inspire your process. The best examples are Userpilot , Hotjar , and Google Analytics. Examples include SEMrush and Moz. Examples include Marketo and MailChimp.

Analytic Tools 105

Analytic Tools Research Software Data Visualization Reporting Tools 105

UX Planet

OCTOBER 8, 2024

Users want to enjoy apps, websites, and digital products without going through the hassle of reading long user manuals in order to learn how to use them. User experience writing makes this happen. Before we dive deep into our hand-picked examples, let us clear the basics.

UX 104

UX Data Visualization Research Software Analytic Tools 104

Userpilot

JUNE 30, 2021

The signup flow is one of the most critical aspects of the user experience journey. It is the initial encounter that a user has with your product. The way you design it can have a major impact on how users perceive your product. Take for example the case study of FullStory. About the author.

Customer Experience 101

Customer Experience B2C UX Banking 101

UX Planet

MARCH 3, 2025

The evidence leans toward continuous A/B testing and fast loading times (under 3 seconds on mobile) to enhance user experience and conversions. For example, if an ad promises Get 20% off on your first purchase, the landing page should prominently display this offer. Use real names and photos for authenticity, such as Rated 4.9/5

User Testing 59

User Testing Research Software Data Visualization Reporting Tools 59

Product Talk

FEBRUARY 14, 2024

For example, they recently had stakeholders in three different geographic regions asking for improvements specific to their markets. Tali was so excited to share her experience with opportunity solution trees, she led a workshop at UXDX in Dublin. Two were quite similar and users weren’t sure which one to click on.

Analytic Tools 273

Analytic Tools Research Software Product Research User Testing 273

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Apply user psychology principles , like the Zeigarnik Effect, to your CX.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

UX Planet

MAY 29, 2024

Examples from IKEA and Netflix on how IA improves user experience and serves as a business strategy. it consists of 3 core pillars, users, context, and content. By allowing users to find what they are looking for as effortless as possible, a well-developed IA improves the overall user experience of the product.

Information 98

Information Branding Positioning Research Software 98

Userpilot

MARCH 23, 2023

Growth marketers : Growth marketers can use survey results to identify customers who can publicly rate their offering or participate in case studies. The customer support team can also use this feedback to assist customers experiencing friction, thereby improving their overall experience. Asking open-ended follow-up questions.

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Userpilot

MAY 20, 2024

B2B loyalty programs can take many different shapes, so this article will explore how yours might look, why they are important, how you can build one, and some examples to inspire you. For example, your SaaS provider might offer additional features or complementary services to enhance your overall experience and efficiency.

Feedback Software 102

Feedback Software Analytic Tools B2B Research Software 102

Userpilot

JANUARY 27, 2023

Looking for excellent evaluative research design examples? It allows PMs to identify ways to improve the product and the overall user experience. They’re great for establishing cause-effect relationships and tracking trends, for example in customer satisfaction. ’ of user satisfaction or its lack.

User Testing 98

User Testing Product Research Research Software Feedback Software 98

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. Examples of customer retention from inspiring brands: Slack uses a simple onboarding process to engage customers and drive product activation.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

UX Planet

NOVEMBER 18, 2024

At each step , the user should understand what task they are accomplishing. For example, instead of “Fill in your profile details,” put “Let’s customize your profile to make your business look professional right away.” Instead of classic instructions, we added interactive tasks that allowed the user to act in a real environment.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

MARCH 30, 2025

This means you must consider what its purpose is in the first place, and once youre clear on what value it brings to users, then you can better promote it to them. Prompting web users to try the app with Userpilot. For example, Slacks mobile app allows you to balance your work with the desktop version.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Userpilot

JULY 29, 2024

To create a successful product marketing strategy, you need to set tangible goals, create user personas to understand your target audience better, and develop messaging that showcases your unique value proposition. Successful product marketing examples to inspire you: Userpilot reaches its target customers through product-led content.

Research Software 104

Research Software Feedback Software Product Marketing Reporting Tools 104

Product Talk

JANUARY 3, 2024

His approach involved a lot of presentation and repetition of specific examples. Next, Mike would catalog all of the examples he’d built up and present them to the sales team. Next, Mike would catalog all of the examples he’d built up and present them to the sales team. “I It was very example-driven,” says Mike.

Product Research 263

Product Research Customer Experience Research Software Reporting Tools 263

Userpilot

NOVEMBER 24, 2022

In-app video tutorials reduce friction and make it easier for users to replicate. Localize the training materials and adapt them to the language of your target customers for a better user experience. Apply gamification to your customer dedication program to encourage users. User persona example from Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? Helping your users get the most out of your product is an important (and tricky) job. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

UX Planet

JANUARY 29, 2025

Photo by NordWood Themes on Unsplash Measuring user experience (UX) has always been a complex challenge, requiring a blend of creativity and data-driven precision. Lets look at FinTrack, a hypothetical financial management tool that helps users with budgeting, expense tracking, and financial goal setting. The result?

Data Visualization 95

Data Visualization Framework UX User Testing 95

UX Planet

FEBRUARY 14, 2024

In this article, we explore how UX designers can harness the power of priming to create more intuitive and engaging user experiences. Priming in UX Design In the realm of UX design, subtle visual or verbal cues can serve as primes, guiding users’ attention and influencing their perceptions and actions.

Customer Experience 98

Customer Experience Travel UX Customer Satisfaction 98