Mind the Product

APRIL 26, 2020

Simultaneously, lockdown conditions and rising cases put immense pressure on healthcare personnel and researchers involved in the pandemic relief efforts. Our solution, Coronavirus Detection – Protocol Overviews , went live on 15 April 2020. If you have a story or case study to share, we’d love to hear from you.

Research Software 165

Research Software Feedback Software User Testing Product Research 165

UX Planet

NOVEMBER 18, 2024

Or: Helping users understand and instantly fall in love with a new product IdeaPilot AI — Onboarding design for AI-powered SaaS platform If you have a complex, sophisticated product and you want it to engage users and solve their problems, what you need is proper onboarding. Learnify — UX/UI design of the online courses platform 4.

Feedback Software 52

Feedback Software Research Software User Testing Data Visualization 52

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Training content can consist of written resources, tutorial videos , or in-app guidance through UI elements. Offer continuous customer education with an in-app resource center.

Feedback Software 90

Feedback Software Analytic Tools Reporting Tools Data Visualization 90

Userpilot

SEPTEMBER 9, 2024

Looking for real-life customer-led marketing examples that worked to get inspiration for your own campaigns? You’ve probably had enough theories already, so this article cuts to the chase to show you examples from top brands that are killing it with this approach. HubSpot gives a platform to its customers at Inbound conference.

Data Visualization 101

Data Visualization Customer Feedback Customer Experience Analytic Tools 101

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Play video tutorials directly in-app.

Feedback Software 81

Feedback Software Analytic Tools Research Software Data Visualization 81

Userpilot

SEPTEMBER 30, 2024

Lastly, combine all this into a detailed profile, highlighting challenges and how your product can address them, like the user persona example below. User persona example. For example, a travel agency might send targeted ads featuring vacation packages to potential customers browsing travel blogs (Awareness stage).

Messaging 99

Messaging Research Software Analytic Tools User Testing 99

Userpilot

JULY 16, 2024

Are you a SaaS product manager in search of product differentiation examples to inspire your differentiation strategy? In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth.

Differentiation 94

Differentiation Analytic Tools Research Software Feedback Software 94

Intercom, Inc.

APRIL 30, 2020

So today we’re excited to announce two new programs for Intercom app builders and service providers: the App Partner Program and the Service Partner Program. Since unveiling the Intercom App Store in 2018, we’ve worked with many of you to launch over 240 apps on the Intercom platform. Example sales one pager.

Feedback Software 223

Feedback Software Webinar Customer Experience User Testing 223

The Product Coalition

MARCH 1, 2022

This is where customer feedback for sales comes into play. Customer feedback is one of the most valuable tools a business has at its disposal, but it’s often under-utilized. CES (Customer Effort Score) surveys In-person interviews Customer reviews Usability testing In-app usage analytics … But we’re getting ahead of ourselves.

Feedback Software 136

Feedback Software Customer Feedback User Testing Data Visualization 136

Userpilot

SEPTEMBER 8, 2022

What are some help center examples that can inspire you to create yours? You will also know how different it is from a knowledge base, as well as some of the best examples that can help you create one. You will also know how different it is from a knowledge base, as well as some of the best examples that can help you create one.

Feedback Software 93

Feedback Software Customer Experience User Testing Customer Feedback 93

Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base? Ready to get started?

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Customer Experience 90

UX Planet

APRIL 7, 2024

I asked her to send a few examples of websites she liked. I linked my website out to promoters following the redesign, and since then, I’ve booked to open for Sofi Tukker, Megan Thee Stallion, Twitchcon, and Society of Women Engineers’ WE23, the world’s largest conference for women in engineering and technology.

UX 115

UX Branding Reference Feedback Software 115

Userpilot

JUNE 28, 2023

In this guide, we’ll look at eight user onboarding case studies that can provide inspiration for your own onboarding flows! Analyze user feedback to determine which features need more attention in your in-app flows. TL;DR The Room increased user activation by 75% using driven action UI patterns. Get a demo now!

Onboarding KPIs 75

Onboarding KPIs Feedback Software User Testing Analytic Tools 75

Userpilot

AUGUST 5, 2024

Determine your value proposition : Use feedback from your MVP and PMF surveys to refine and enhance your value proposition. Now here are some examples of how some tech giants transitioned their product messaging: Slack : Transitioned from “Imagine what you’ll accomplish together” to “Made for people.

Messaging 98

Messaging Framework Feedback Software Research Software 98

Userpilot

JULY 17, 2024

The right persona examples can help you guide effective product strategies, ensuring that your offerings meet the needs and expectations of your users. Eight detailed persona examples to inspire your user research. Methods include in-app surveys , user interviews, user behavior data, reviews, and market research tools.

User Testing 94

User Testing Research Software Data Visualization Feedback Software 94

Alchemer Mobile

OCTOBER 11, 2024

” field for unstructured feedback and ask about areas for improvement and favorite brand aspects. It also provides you with direct customer feedback to utilize in your sales objections. Builds trust: Transparent sharing of customer feedback, both positive and negative, can increase credibility and trust among potential customers.

Data Visualization 185

Data Visualization User Testing Reporting Tools Customer Feedback 185

The Product Coalition

AUGUST 17, 2021

They wanted to be part of the solution. The product manager should fall in love with the problem but definitely not with the solution. The product manager doesn’t come to us with problems but with solutions. How much time we want to spend on developing the solution. Solution ?—?The And this time cannot be exceeded.

Feedback Software 153

Feedback Software Analytic Tools Reporting Tools Research Software 153

Product Talk

MAY 8, 2019

That’s why case studies are so valuable. This is why I’m really excited to share today’s case study with you. FCSAmerica is one of 70 Farm Credit associations in the country, but unique in the fact that they are one of only a few that have a technology shop and build their own tools. Our industry is too old.

Product Research 157

Product Research User Testing Feedback Software Customer Feedback 157

Userpilot

JULY 21, 2022

The SaaS market is competitive, and it’s not enough to have a good product. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. Customer experience refers to the overall impression and feeling that your customers have of your SaaS business throughout their journey.

Feedback Software 84

Feedback Software Reporting Tools Customer Experience Data Visualization 84

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and. To find out why people had stopped using the app, we did what we always do.

Research Software 96

Research Software Analytic Tools Feedback Software UX 96

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. Collecting and acting on customer feedback improves satisfaction and customer loyalty, and helps you uncover growth opportunities. What are growth initiatives?

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

APRIL 22, 2024

You can offer in-app support through live chats, resource centers, or interactive walkthroughs. TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. End-to-end guides, in-app tutorials, or videos, on how to get around the platform.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Reporting Tools 85

Userpilot

AUGUST 20, 2024

Beable Education is an e-learning platform designed to enhance literacy and prepare K-12 students for life and career success. We chatted with Ann Marie McNamara, Beable’s Senior Product Manager, about how the company used Userpilot analytics and feedback features to enhance user experience and engagement.

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Research Software 100

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Product Talk

NOVEMBER 6, 2024

Tweet This Teeba liked how Teresa focuses on continuous discovery, and she learned about the opportunity solution tree at a conference. “I In the action phase, I demonstrated how I aligned the product outcomes, identified opportunities, and proposed solutions accordingly. This one focuses on customer support within the platform.

Product Research 167

Product Research Research Software Feedback Software User Testing 167

Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? Examples include ad clicks, demo bookings, free trial sign-ups , MQL to SQL conversion rates , or activation rates. There are a few benefits why marketing funnel analysis is essential for SaaS product success. What is marketing funnel analysis? It gets even better.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software Research Software 90

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

AUGUST 28, 2024

Customer engagement managers utilize various tools to enhance their work. Some essential tools include Userpilot for in-app experiences & analytics , Appcues for user-friendly in-app guidance & onboarding, and Pendo for comprehensive product experience & analytics. Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

The Product Coalition

AUGUST 4, 2022

In developing live streaming digital solutions for years, we’ve collected quite a massive of valuable insights, industry challenges, app feature trends, and development key points that will help you pave the way to building a demanded high-quality streaming platform. Its market share is projected to reach $534.37

Feedback Software 124

Feedback Software Technical Review Weak Development Team User Testing 124

Userpilot

MAY 20, 2024

B2B loyalty programs can take many different shapes, so this article will explore how yours might look, why they are important, how you can build one, and some examples to inspire you. Educate customers with in-app tools, communities, webinars , and seminars to reduce friction , enhance product understanding, and increase satisfaction.

Feedback Software 76

Feedback Software Analytic Tools B2B Research Software 76

Userpilot

AUGUST 28, 2024

TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Customer onboarding managers utilize various tools to enhance their work. Looking into tools for customer onboarding managers?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? Let’s dive deeper into what everything customer communication management for SaaS entails, as well as our best practices for getting it right. Provide meaningful interactions through UI feedback mechanisms like tooltips.

Customer Communications 78

Customer Communications Feedback Software Research Software Analytic Tools 78

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Customer Experience 99

Userpilot

JUNE 10, 2024

In this blog, we’ll discuss a few techniques and tools to identify user problems. Userpilot’s features, such as in-app surveys, event tracking, and user behavior analytics, come in handy for user research. While in-app surveys are ideal for active users, email surveys work best for inactive and potential users.

Data Visualization 84

Data Visualization Analytic Tools Research Software Feedback Software 84

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Successful customer education program examples in SaaS.

Customer Experience 95

Customer Experience Feedback Software Education Customer Feedback 95

Userpilot

OCTOBER 28, 2024

For example, let’s say your team is developing new project management software for small- to medium-sized businesses. For instance, here is how you can personalize an onboarding checklist based on your customers’ JTBDs: ‹ › Onboarding personalization example. …and tailored in-app tutorials to introduce core features.

User Testing 93

User Testing Customer Feedback Customer Experience Onboarding KPIs 93

Userpilot

AUGUST 25, 2024

TL;DR A product support specialist is responsible for providing technical assistance and support to customers, troubleshooting issues, guiding users, and ensuring customer satisfaction in the SaaS industry. Product support specialists utilize various tools to enhance their efficiency. Looking into tools for product support specialists?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52