Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Case studies.

Embedded Analytics 84

Embedded Analytics Customer Experience Customer Satisfaction Software Review 84

Userpilot

OCTOBER 15, 2022

Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Track in-app customer behavior with analytics to recognize areas of friction that you can improve on. Create an on-demand resource center with Userpilot.

Customer Experience 92

Customer Experience B2B User Testing Customer Feedback 92

Department of Product

SEPTEMBER 14, 2023

Finally, if you’re conducting a UX audit of your product, this new tool will do the work for you – and summarise it all in neatly generated PDF. Department of Product) UX – How to use analytics in UX Integrating analytics into UX work helps make data-based decisions and focuses effort on projects with the most impact. (NN

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

OCTOBER 10, 2024

Solution : Callbell adopted Userpilot, an all-in-one product growth platform that combines product engagement and user analytics. The reason we chose Userpilot is because it combined two things that we needed: in-app messages and user analytics. Checklist analytics in Userpilot. Flow analytics in Userpilot.

Analytic Tools 83

Analytic Tools Customer Experience Customer Communications Data Visualization 83

Userpilot

NOVEMBER 16, 2022

It integrates with Userpilot, so you can embed the AI videos directly into your UI elements. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies. Provide educational content to offer self-service support on-demand.

Feedback Software 92

Feedback Software Analytic Tools B2B Embedded Analytics 92

Userpilot

OCTOBER 16, 2022

Using advanced segmentation to personalize the product experience based on user behavior, use case, product usage , and so on. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Create case studies about your customers.

User Testing 95

User Testing Feedback Software Research Software Analytic Tools 95

Userpilot

DECEMBER 3, 2022

Loyal customers are willing to participate in in-app surveys or beta testing, so embed in-app surveys tied back to particular in-app events to gather contextual feedback. Personalized customer service helps you gain a competitive advantage, meet customer expectations, boost conversions, and increase customer retention. Conclusion. ?ustomer

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Customer Feedback 91

Userpilot

OCTOBER 31, 2022

You’ll get an extensive range of functionality with Userpilot’s features (and through various integrations ), which includes: understanding user behavior and building user segments, an effective engagement layer, unpacking growth insights with advanced analytics features, launching NPS surveys, and more. Book a personalized demo now.

Analytic Tools 87

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 87

Userpilot

NOVEMBER 22, 2022

Start by engaging with your customer success team , customer support team, sales team, and UX design team to gather information and resources. You should find a customer education tool that allows you to try out different content types and embed learning directly in-app. UX design team. What is a customer education strategy?

Education 88

Education User Testing Customer Feedback Customer Experience 88

Userpilot

MARCH 16, 2023

Link to relevant subpages to help prospects learn about your service and discover more features. Link to case studies, customer successes, or user testimonials to prove that your product is worth signing up for. Social proof could come in the form of customer testimonials, notable customers, star ratings, or case studies.

Feedback Software 86

Feedback Software Reporting Tools Embedded Analytics User Friction 86

Userpilot

FEBRUARY 3, 2023

Product analytics may reveal that some of the users have not engaged with an advanced feature for their use case yet. Offer ongoing education and support through a knowledge base In product-led companies, self-service is a huge part of the customer experience. Ask them questions on how to improve the product and the UX.

Onboarding KPIs 94

Onboarding KPIs Customer Experience User Testing Customer Feedback 94

Userpilot

DECEMBER 10, 2022

These could include how to automate recurring tasks, utilize the customer self-service resources, or add new integrations to their workspace. Improving the self-support experience for your users is another way to scale your overall support system without needing to hire dozens of new employees.

Feedback Software 93

Feedback Software Customer Experience Customer Feedback Data Visualization 93

Userpilot

JANUARY 14, 2023

Creating webinars and offering live training demos to help users tackle specific problems or use cases. Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Combine a variety of content formats (help articles, tutorial videos, case studies, etc.)

Customer Experience 95

Customer Experience Feedback Software Education Customer Feedback 95

Userpilot

APRIL 27, 2023

NPS dashboard in Userpilot. Use customer journey and product usage analytics to determine the best time for this. Wootric or Satismeter), while some are more in-depth analytics tools offering NPS as one of their features (e.g. Using a standalone tool may require you to integrate the NPS data with a tool offering user analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

MAY 3, 2021

Embed a Help Center into your product. Contrary to what you might think if you’re a developer, SaaS customers often churn due to poor customer service, as opposed to a product being buggy. A Help Center is a small widget that allows users to access self-service support articles — but without having to leave your app.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Userpilot

NOVEMBER 30, 2021

User Analytics. Insights and analytics help measure software adoption, track results and uncover opportunities for growth. Appcues gives you the ability to track metrics and create custom reporting and analyses. User analytics: Gain valuable insights into customer engagement to continuously improve your software experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JANUARY 22, 2020

Wootric or Satismeter ) some are more in-depth analytics tools offering NPS as one of their features (e.g. Using a stand-alone tool will mean you will probably need to integrate the NPS data with another tool offering user-analytics to see how to user behaviours correlate with NPS results (we’ll cover how to do that later.).

Analytic Tools 114

Analytic Tools Feedback Software Research Software Data Visualization 114

Userpilot

JULY 20, 2023

Set goals for each important step in the user journey and use a robust analytics platform to see how users progress through them. Use the information to anticipate customer service needs and create help resources beforehand. Embed your help resources into a knowledge base placed directly within the app for easy and quick access.

Customer Experience 82

Customer Experience Feedback Software Analytic Tools User Testing 82

Userpilot

OCTOBER 1, 2021

Putting all that together, this welcome screen from social media scheduling tool Kontentino has all the elements of great SaaS customer onboarding: To find out more about how Kontentino built their welcome screen, this case study is well worth a read. Invest in excellent customer support. Automated help.

Analytic Tools 104

Analytic Tools Feedback Software User Testing Data Visualization 104

Modus Create

APRIL 13, 2022

Using smart links, you can embed live data from multiple applications to the project pages in Atlas. According to Okta’s Business at Work report, companies with more than 2,000 employees deploy an average of 187 apps. Atlassian Data Lake will simplify custom dashboards, reporting, and analysis. New Editor Feature.

Embedded Analytics 98

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 98

Userpilot

APRIL 6, 2021

You can read a full case study about Kontentino’s retention strategy here. You can make the same argument for SaaS businesses. The empty dashboards that often greet users when they start using a new product or a new feature are really rather depressing. That’s a lot of users who didn’t churn in the first few days.

Feedback Software 53

Feedback Software Research Software User Testing Customer Experience 53

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? It improves the UX by making it easy and convenient for users to find quick answers to their questions without leaving the app. Review engagement analytics for your in-app resource center to better understand user needs.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization Embedded Analytics 86

Userpilot

JUNE 28, 2023

Remove friction and improve the customer experience: Paired with user behavior analytics, in-app marketing helps address friction points in the user journey. Social proof is the ultimate user magnet, so enrich your landing page with star ratings, client testimonials, and case studies. Loom uses videos for customer education.

Feedback Software 86

Feedback Software Analytic Tools User Testing Product Research 86