Removing Friction Isn't Always Good
Product Solving
AUGUST 26, 2020
Hiten Shah said it nicely on Twitter recently: Hiten Shah @hnshah Friction is the keyword in product development. 5:39 PM ∙ Jul 26, 2020 108 Likes 11 Retweets Building products is, indeed, all about friction. What really is product friction? Especially when the stakes are this high.
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