Department of Product

JULY 29, 2022

But a target customer for Audi may perceive higher value due to the connection to Porsche. For example, Cash App users may download the free app to receive a reimbursement from a friend or family member, but then decide they prefer the user experience and add direct deposit. Mark Frohnmayer is the Founder and CEO of Arcimoto.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Gainsight

MAY 8, 2019

Evaluating software is tough. The only advice I can give is: read the reviews , read the comparisons , read the case studies , and demo everything. Buying the wrong software and getting stuck with a product that doesn’t serve your needs. Gainsight PX and Pendo both require you to add snippets to your code.

Analytic Tools 49

Analytic Tools Feedback Software Data Visualization Reporting Tools 49

Mind the Product

APRIL 6, 2020

After trying complex Gantt charts and even product backlog software, we opted for a single slide on a Google presentation to show the roadmap and its execution. Will you follow Porter’s path for differentiation or cost leadership? We start by reviewing each quarter a different framework to re-think our decisions and get ideas flowing.

Product Strategy 109

Product Strategy Strategy Feedback Software Customer Experience 109

Intercom, Inc.

MARCH 12, 2020

Take chatbots, for example. And just in case their issues go beyond a bot’s capabilities, it’s important to get them in touch with a real person as soon as possible. And when I started to read these initial books I found, I said, “I can relate to so many of these examples, because I saw that around me as I was growing up.”

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Userpilot

SEPTEMBER 4, 2023

It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. However, many firms fail at successful implementation due to common pitfalls. Blue ocean strategy is especially relevant today as many industries are seeing declining profits and growth due to commoditization and saturation.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

Intercom, Inc.

DECEMBER 13, 2018

Facebook’s mission statement has been examined everywhere from college business case studies to the hallowed halls of the United States Congress. One innovation behind Workplace is its News Feed-based algorithm , which has been fine-tuned to respond to work use cases. What’s your differentiator?

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

The Product Coalition

JANUARY 12, 2022

A recent example is Team vs Slack. This is made possible due to huge working capital and its integrated bundle of products e.g Let’s move the case. The brief background, in the beginning, might have given an idea for solving the differentiation strategy cases. Office 365 and Team being available as a part of it.

Research Software 158

Research Software Technical Review Strategy Software Review 158

Gainsight

APRIL 16, 2019

Do your research on the company and come up with your two or three key differentiators. Here are examples at both ends of the spectrum: A cyber security company advertised they were looking to back-fill with an out-of-the-box thinker or change agent, and throughout the process, that’s how I positioned myself.

User Testing 40

User Testing Customer Experience Data Visualization Reference 40

Userpilot

SEPTEMBER 4, 2023

It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. However, many firms fail at successful implementation due to common pitfalls. Blue ocean strategy is especially relevant today as many industries are seeing declining profits and growth due to commoditization and saturation.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

The Product Coalition

MAY 11, 2022

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. But why is working in enterprise software now different?

Enterprise 115

Enterprise User Testing Feedback Software Technical Advisors 115

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS!

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

OCTOBER 25, 2022

There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. In this post, we’ll discuss exactly that – which customer engagement tool is best depending on the different criteria that companies looking for customer engagement software typically have.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

UX Studio

FEBRUARY 15, 2024

They can create really nice looking screens that are user friendly […] But if you’re building on top of that some business knowledge, and you’re able to think with the head of business stakeholders, that’s a way to differentiate yourself.” So I’ll give you an example. Hope you’re doing well.

Research Software 64

Research Software Analytic Tools Transportation Feedback Software 64

Userpilot

APRIL 30, 2020

Flexibility and open-endedness are vital, here, as you’ll need to make ongoing improvements to your software without completely overhauling it throughout each iteration. Going along with this, SaaS product management involves rolling out these continuous improvements to your software on an ongoing basis.

Reporting Tools 99

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 99

The Product Coalition

MARCH 24, 2021

An example can be: “Eat healthier” After having a better understanding of our stakeholders and our customer problem to be solved we focus on understand better the current state: 1. Pain Relievers: Here we summarize how our solution addresses the user’s pain points, e.g., our differentiators 3. Harvard Business Review, January, 1980. (2)

User Testing 131

User Testing Research Software User Friction Customer Experience 131

Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. At BoS we run events and publish content that is highly valued by anyone trying to build, run, and scale a great software company.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Userpilot

APRIL 30, 2020

Flexibility and open-endedness are vital, here, as you’ll need to make ongoing improvements to your software without completely overhauling it throughout each iteration. Going along with this, SaaS product management involves rolling out these continuous improvements to your software on an ongoing basis.

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

eG Innovations

APRIL 12, 2022

A payment gateway is a third-party software service that securely sends payment information (such as credit card details) typically from the checkout page of a website to the credit card payment networks for processing and returns the response from the payment networks back to the website. What is a Payment Gateway?

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

A payment gateway is a third-party software service that securely sends payment information (such as credit card details) typically from the checkout page of a website to the credit card payment networks for processing and returns the response from the payment networks back to the website. What is a Payment Gateway?

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

MARCH 5, 2021

I have spent 18+ years in the software industry playing various roles: from a developer to an architect to a product manager. You can also host these tiers in the cloud – in which case, you have to make sure that you are not constrained by the sizing of the instances you have obtained from your cloud provider.

Feedback Software 105

Feedback Software Reporting Tools Customer Experience Technical Review 105

eG Innovations

JANUARY 19, 2023

So, take for example I have a computer and I send a packet of data to another computer over the network. The user could have a poor Wi-Fi connection or working from a public coffee shop where internet connectivity is limited due to congestion. Take for example, when an application starts to run slow for all users.

Data Visualization 52

Data Visualization Analytic Tools Transportation Reporting Tools 52

ProductPlan

OCTOBER 25, 2018

But first, a quick review on excitement features and the Kano model. A Case Study in Excitement Features. Here are a few more examples of creative ways businesses capitalized on excitement features. Each example is from a completely different industry. What are Excitement Features?

Customer Experience 53

Customer Experience Research Software User Testing User Friction 53

Userpilot

NOVEMBER 18, 2020

That review on Capterra you didn’t ask for? They are enthusiasts, cheerleaders and advocates for your business, who will: Write positive reviews. Provide testimonials and case studies. This is a big problem for software businesses. Power users are getting a lot out of using your tool. Also a power user.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Product Talk

MARCH 14, 2018

One of the challenges of teaching continuous discovery is that we don’t have very many public examples of what “good” looks like. One of the challenges of teaching continuous discovery is that we don’t have many public examples of what ‘good’ looks like. Tweet This. What did you think about conducting customer interviews ?

Product Research 185

Product Research User Testing Research Software Customer Experience 185

Intercom, Inc.

JULY 23, 2020

As the CEO of Flow , a flexible project management app for teams, Daniel is working to create a productivity tool that defies conventional metrics, meaning that it simply allows you to get your most important work done without monopolizing the time you spend in the software itself. Another example would be as a CEO. billion in 2015.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199