UX Studio

APRIL 10, 2018

In this UX case study we show how we designed Sport360.fit. Among Dubai magazines to this day, only they rely on influencer content, while in the app, users can contact influencers for advice, tips etc. At UX Studio , we mostly work in pairs: a designer and a researcher. Arabic apps / websites as reference.

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Magazine Feedback Software Research Software User Testing 68

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? For example, at the Retention stage, you could track the churn rate and CSAT. Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. Its different stages.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. In this project, we redesigned the information architecture of the cloud-based permission system for Hungary’s best-known architectural design software. How we created role personas.

Research Software 46

Research Software Feedback Software Information UX 46

UX Studio

APRIL 25, 2019

Let’s jump into branding research! When does the time come for this type of research? A snapshot of tools and techniques. How we conducted brand research on our UX studio brand. How we conducted brand research on our UX studio brand. Takeaways on branding research. Do research! Do research!

User Testing 74

User Testing Product Research Research Software Data Visualization 74

Userpilot

NOVEMBER 2, 2022

10 ways to add value to products in SaaS. To prioritize features, do market research, encourage feature requests , and use prototyping and fake door tests to validate your ideas. For example, ClickUp lets users customize the product UI to show/hide features that are relevant to them. Social proof is a powerful selling tool.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Roy Madden

MAY 27, 2021

Case Study. No matter how knowledgeable you are, cybersecurity at human speed can’t keep up with ransomware crews using increasingly complex software to manage their operations. THE SOLUTION A stream of AI-powered security intelligence. For companies like this energy provider, the stakes are high. “If

Research Software 109

Research Software Reporting Tools Data Visualization Customer Experience 109

People-First Product Leadership

MARCH 10, 2024

Subscribe now What is product sense At a high level, product sense is understanding what makes for a high-quality product for your customers (empathy) and having strong, validated opinions about what solutions will be successful (creativity). Discovery - Uncover customer needs through market and user research. Then I joined E.piphany.

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User Testing Product Research Customer Feedback Research Software 59

Mind the Product

MAY 5, 2020

In the course of researching this guide, we found that some think digital accessibility means simply making multiple digital channels available to customers while others described usability instead of accessibility. At a glance, many accessibility features can be seen on websites or apps. ” Sadly, Jonathan’s not wrong.

Reporting Tools 114

Reporting Tools Research Software Product Management Product Manager 114

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. It might seem like a time sink at first, but thoroughly researching solutions will save you time in the long run. Gainsight PX is a complete Product Experience Platform.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

Mixpanel

JULY 27, 2020

Though the term often brings to mind SaaS heavyweights like Slack, Atlassian and Shopify, the principles at its core are quite simple: Product-led growth is a go-to-market strategy that relies on using your product as the main vehicle to acquire, activate, and retain customers. Most companies can pinpoint this.

Research Software 85

Research Software User Testing Onboarding KPIs Product Research 85

Modus Create

MARCH 18, 2020

Back in 1995, Gartner analyst Jackie Fenn proposed a standard model for emerging technologies. The Gartner Hype Cycle for Emerging Technologies is now an institution in tech, with oceans of money flowing across industries, according to the Gartner annual report. part of the hype is coming back as the technology gets traction.

Artificial Inteligence 75

Artificial Inteligence Analytic Tools Reporting Tools Research Software 75

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Implementing self-service support solutions like resource centers.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

The Product Coalition

SEPTEMBER 3, 2019

The Nielsen Norman Group are one of the leading UX consultancies and researchers, sharing best practices around the world. This was a learn-by-doing session as we participated in 5 exercises, following the real case study of someone trying to buy a TV. UT is validating the solution. UT is not UAT! Is it fit for purpose?

User Testing 60

User Testing UX Product Research Technical Review 60

Mind the Product

JANUARY 17, 2018

For example, if they are building an online education platform, they may define the ideal key behavior in concrete terms like, “Add online course schedule to their calendar, right after signing up for the course” or “Get to min 30 or 40 in their first online course.”. A Good Behavioral Product Manager Reviews Existing Research.

Data Visualization 112

Data Visualization Product Management Product Manager User Testing 112

ProductPlan

OCTOBER 3, 2019

For example, take Kmart’s product strategy from earlier this decade: “To thrive as a mass merchandising company that offers customers quality products through a portfolio of exclusive brands and labels.” Extensive research and testing should dictate who the target user is and what they care about.

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Weak Development Team Product Strategy User Testing Strategy 56

The Product Coalition

SEPTEMBER 2, 2019

And Google Wave is a universal communication platform that appeared in 2010 and was closed in 2012, as nobody could understand what it was or how to use it. It’s obvious that these tools were developed with little or no customer participation. And the interview is exactly the tool that will help you with that. On the contrary?—?it

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

Userpilot

JANUARY 20, 2024

We also show you how to create a message map for your SaaS! Message maps allow organizations to differentiate themselves effectively from competitors by creating clear and distinct messaging that highlights the brand’s or product’s unique value proposition. This is one of the questions we answer in this article. Let’s get to it!

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Messaging User Testing Research Software Analytic Tools 100

Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Mind the Product

MAY 6, 2020

At William Joseph , a creative agency in London, our mission is to design products, services, and brands for organisations working for positive change, such as charities and academic and research institutions. We were also able to identify content opportunities that would help to differentiate the new site from other information sources.

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User Testing Data Visualization Product Research Research Software 92

UX Planet

FEBRUARY 26, 2024

Conclusions Background Context Overview of Hiring Practices Some digital companies, during the recruitment process to fill positions like: UX Designer UX/UI — UI/UX Designer Product Designer Lead Head of Director of UX Researcher* usually require a challenge at the second step, other times as first step.

User Testing 89

User Testing Research Software Data Visualization Feedback Software 89

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. Should we do research? What type of research should we do? I also support our sales team.

Research Software 64

Research Software Analytic Tools Transportation Feedback Software 64

The Product Coalition

JANUARY 12, 2022

Innovation & technology: B est-of-breed is the way to outperform competitors. In other words, technology is the backbone of innovation. Big players such as Microsoft, Google, Facebook etc eventually built/copied similar solutions quickly. A recent example is Team vs Slack. Let’s move the case.

Research Software 158

Research Software Technical Review Strategy Software Review 158

The Product Coalition

MARCH 24, 2021

Narrowing Down the Battlefield Figure 1 shows the ‘Technology Adoption Life Cycle’ for discontinuous innovations. Figure 1: Technolgoy Adoption Life Cycle Explore the Battlefield Geoffrey Moore suggests in his book “Crossing the Chasm” to create different target customer scenarios and select the target niche market based on a scoring system.

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The Product Coalition

NOVEMBER 16, 2020

Photo by Ryan Quintal on Unsplash This is the second part of a case study regarding Soundcloud’s content categorization and exploration of strategic opportunities. Liked tracks could be treated as a playlist and we could also have “Liked Mixes” and “Liked Podcasts” as we now differentiate the content.

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Product Research Positioning Customer Experience Research Software 83

UX Studio

JANUARY 17, 2024

Her focus spans various areas, including product-led growth, UX design, user research, leadership, hiring, and scaling businesses. When the input from the business is coming to you start thinking about hypotheses first, not the solution. This is the main mental model shift because as designers, we start thinking about solution.

User Testing 75

User Testing Research Software Customer Experience Product Research 75

Imaginary Cloud - Design

APRIL 7, 2021

We will provide examples from one of our clients throughout our blog post: the Learninghubz case study. Learninghubz is a learning platform focused on organizations to deliver business and technical skills. Research. ? a mobile app or a website) regarding its user experience. Table of contents.

Research Software 63

Research Software UX Customer Experience Feedback Software 63

Gainsight

APRIL 16, 2019

Do your research on the company and come up with your two or three key differentiators. Here are examples at both ends of the spectrum: A cyber security company advertised they were looking to back-fill with an out-of-the-box thinker or change agent, and throughout the process, that’s how I positioned myself.

User Testing 40

User Testing Customer Experience Data Visualization Reference 40

Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. Our CRM system can prompt the team to make the optimum number of calls, to follow up efficiently and to be better at predicting call or demo outcomes.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Roy Madden

OCTOBER 19, 2021

Case Study. THE CHALLENGE Discovering and organizing open-source biopharma research in one place. Sienna and her team are responsible for two main tasks: responding to specific, timely questions from doctors or researchers across the company, and proactively keeping employees up-to-date on industry developments or innovations.

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Research Software Data Visualization Reporting Tools Analytic Tools 116

Userzoom

APRIL 23, 2020

Director of UX Research at UserZoom – was kind enough to answer them. Question: My company understands the value of UX and does support research. However, the pattern seems to be that they launch something quickly without any up-front human research, which then goes awry. Webinar On-Demand. Answer: Lovely question.

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Webinar Product Research User Testing UX 83

eG Innovations

APRIL 12, 2022

A payment gateway is a third-party software service that securely sends payment information (such as credit card details) typically from the checkout page of a website to the credit card payment networks for processing and returns the response from the payment networks back to the website. Payment gateways are complex systems.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

A payment gateway is a third-party software service that securely sends payment information (such as credit card details) typically from the checkout page of a website to the credit card payment networks for processing and returns the response from the payment networks back to the website. Payment gateways are complex systems.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

The Product Coalition

JANUARY 26, 2021

Those are the differentiators.” — Dan Pink, Atlassian interview By painting a picture of a world that had transitioned to sustainable energy, Musk was giving his employees a unified sense of meaning, reinforcing what sits at the centre of providing purpose? Research-based?—? It’s super powerful. Well… it can be, as Cagan states?—?

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Vision Product Research User Testing Workshop 184

ProductPlan

OCTOBER 25, 2018

The Kano model is frequently used as a tool for prioritizing product initiatives. Research shows that excitement features can create an outsized return on investment. A Case Study in Excitement Features. For the Dutch Boy product team, the result of their research was the Twist & Pour ® container.

Customer Experience 53

Customer Experience Research Software User Testing User Friction 53

UX Studio

OCTOBER 16, 2017

This article deliberately didn’t try to become an ultimate list of feature prioritization methods ( others have done a pretty good job) but it selects three great examples UX Studio uses effectively. In the Tep sports tracker app, you feed a virtual pet (tamagotchi) by doing sports activities. Feature Prioritization Methods.

Customer Experience 81

Customer Experience User Testing Customer Feedback Technical Advisors 81

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. So what’s the solution? Today, we’re careening between a bloated set of apps that are time-consuming at best and unreliable at worst. Another example would be as a CEO. billion in 2015.

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Research Software Feedback Software Reporting Tools Technical Review 199

UX Studio: Product Management

MARCH 31, 2019

What differentiates San Francisco UX/UI agencies form the rest (if anything). A few well-known examples: Google, Netflix, HBO, Starbucks, Stanford and even NASA. They should present case studies with actual UX process and design decisions. One thing you will find on almost every design studio website: case studies.

UX 65

UX User Testing Technical Review Development Team Review 65