Andrew Chen

FEBRUARY 6, 2024

99% of startups are not differentiated on their underlying technology, and there is very little engineering risk involved. (I’m There are over 9 million mobile apps. By simply being there on the scene when adoption of a new platform is happening, distribution happens automatically. There are a billion websites.

User Testing 105

User Testing Research Software Feedback Software Startups 105

UX Studio

APRIL 10, 2018

In this UX case study we show how we designed Sport360.fit. Among Dubai magazines to this day, only they rely on influencer content, while in the app, users can contact influencers for advice, tips etc. This UX case study will walk through all the challenges and learnings this project presented. Our process.

Magazine 68

Magazine Feedback Software Research Software User Testing 68

UX Studio: Product Management

JANUARY 29, 2020

MagicBricks is the go-to platform to buy, sell and rent property in India. Every day, hundreds of thousands of people browse their website, mobile app and mobile site to find their dream home, an office for their business, or to sell or rent out their property. A UX research-only project.

User Testing 75

User Testing Research Software Product Research Customer Experience 75

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? For example, at the Retention stage, you could track the churn rate and CSAT. Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. Its different stages.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. In this project, we redesigned the information architecture of the cloud-based permission system for Hungary’s best-known architectural design software. How we created role personas.

Research Software 46

Research Software Feedback Software Information UX 46

Userpilot

NOVEMBER 2, 2022

10 ways to add value to products in SaaS. For example, ClickUp lets users customize the product UI to show/hide features that are relevant to them. For example, start a weekly newsletter discussing the latest news or trends in your industry. You can tell them about their gift by triggering an in-app modal.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Userpilot

APRIL 2, 2024

Power users are one of the most valuable assets a SaaS business can have. It helps you guide product development, identify features that drive more engagement , create case studies, and improve customer service. You can use a tool like Userpilot for data collection and analysis to guide more users to engage in the same patterns.

Customer Feedback 52

Customer Feedback Customer Experience User Testing Feedback Software 52

UX Studio

APRIL 25, 2019

A snapshot of tools and techniques. You also want to identify more effective communication channels, so you don’t waste money and effort on the wrong platforms. It can differentiate you from the competition, project positive feelings or make it easier for customers to remember and choose your product over others. Brand affinity.

User Testing 74

User Testing Product Research Research Software Data Visualization 74

Userpilot

JANUARY 18, 2021

If you’re a SaaS company that wants to grow faster, you should definitely be thinking about Product Activation Rate Optimization: raising the percentage of users who stick around long enough to experience the value of your product. The time tracking feature doesn’t differentiate between billable and non-billable time.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

DISQO

DECEMBER 30, 2017

But the market is constantly changing due to the political environment and the daily emergence of new health technologies. We want to change that paradigm and be a partner – that’s what drives truly differentiated value to our members.”. Building healthcare solutions involves overcoming a number of challenges.

Feedback Software 49

Feedback Software User Testing Healthcare Systems Review 49

Gainsight

JUNE 13, 2024

You measure success: Just like your Product team uses insights and feedback to iterate your product, you’re using—or will use—learning and business-level metrics to gauge the impact of your academy. Those are all in play, but the old-school email remains one of the sharpest tools in your toolbox.

User Testing 52

User Testing Customer Experience User Friction Customer Feedback 52

DISQO

DECEMBER 30, 2017

But the market is constantly changing due to the political environment and the daily emergence of new health technologies. We want to change that paradigm and be a partner – that’s what drives truly differentiated value to our members.”. Building healthcare solutions involves overcoming a number of challenges.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

DECEMBER 30, 2017

But the market is constantly changing due to the political environment and the daily emergence of new health technologies. We want to change that paradigm and be a partner – that’s what drives truly differentiated value to our members.”. Building healthcare solutions involves overcoming a number of challenges.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

DECEMBER 30, 2017

But the market is constantly changing due to the political environment and the daily emergence of new health technologies. We want to change that paradigm and be a partner – that’s what drives truly differentiated value to our members.”. Building healthcare solutions involves overcoming a number of challenges.

Feedback Software 40

Feedback Software User Testing Healthcare Systems Review 40

Intercom, Inc.

DECEMBER 13, 2018

Facebook’s mission statement has been examined everywhere from college business case studies to the hallowed halls of the United States Congress. Because I had a background in SaaS, I had the opportunity to join the team. You really have to think of Workplace as a SaaS startup within Facebook.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

Department of Product

JULY 29, 2022

For example, Cash App users may download the free app to receive a reimbursement from a friend or family member, but then decide they prefer the user experience and add direct deposit. All these services that compete with local banks are possible with the same app downloaded for peer-to-peer payments.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

People-First Product Leadership

MARCH 10, 2024

Subscribe now What is product sense At a high level, product sense is understanding what makes for a high-quality product for your customers (empathy) and having strong, validated opinions about what solutions will be successful (creativity). I knew the market and technology, but only through a marketing lens. Then I joined E.piphany.

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

Gainsight

MAY 8, 2019

Evaluating software is tough. The only advice I can give is: read the reviews , read the comparisons , read the case studies , and demo everything. Buying the wrong software and getting stuck with a product that doesn’t serve your needs. Pendo was originally created as a web analytics tool.

Analytic Tools 49

Analytic Tools Feedback Software Data Visualization Reporting Tools 49

Product Solving

AUGUST 26, 2020

During the building phase you are testing the removal of friction by getting users to test your product and provide feedback. From hurting your users, to affecting other parts of your product, to collapse of an entire system, sometimes friction is what holds everything together. Download the app. The workflow is simple.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. It might seem like a time sink at first, but thoroughly researching solutions will save you time in the long run. Gainsight PX is a complete Product Experience Platform.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? Let’s dive deeper into what everything customer communication management for SaaS entails, as well as our best practices for getting it right. Provide meaningful interactions through UI feedback mechanisms like tooltips.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

BrainMates

FEBRUARY 26, 2019

I would also propose that companies should never differentiate between Product Managers and Product Marketers while hiring and they should encourage transition into one role from another. Experienced Product Managers (working on SaaS products) will find this post more useful than Product Marketers.). It happened with me too.

Product Marketing 75

Product Marketing Feedback Software User Testing Marketing 75

The Product Coalition

SEPTEMBER 2, 2019

And Google Wave is a universal communication platform that appeared in 2010 and was closed in 2012, as nobody could understand what it was or how to use it. It’s obvious that these tools were developed with little or no customer participation. they don’t get any feedback to understand whether or not they’re on the right track.

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

Intercom, Inc.

MARCH 12, 2020

What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. Take chatbots, for example. And just in case their issues go beyond a bot’s capabilities, it’s important to get them in touch with a real person as soon as possible.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. With globalization and advancing technology, products and services are becoming commoditized faster than ever.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

Mind the Product

APRIL 6, 2020

We started working with the product teams on how each tool – product strategy, OKRs, and roadmaps – should be used so that we could merge them together. They are a marvelous and simple tool to help teams to focus on key outcomes, prioritize work, and communicate results. What management systems are required?

Product Strategy 109

Product Strategy Strategy Feedback Software Customer Experience 109

Userpilot

JANUARY 20, 2024

We also show you how to create a message map for your SaaS! Message maps allow organizations to differentiate themselves effectively from competitors by creating clear and distinct messaging that highlights the brand’s or product’s unique value proposition. This is one of the questions we answer in this article. Let’s get to it!

Messaging 100

Messaging User Testing Research Software Analytic Tools 100

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. With globalization and advancing technology, products and services are becoming commoditized faster than ever.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? What is it that this company is doing?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Mind the Product

MAY 6, 2020

We were also able to identify content opportunities that would help to differentiate the new site from other information sources. Our testers had a range of visual impairments and they used a variety of specific combinations of tools and tech to access digital content. Fortunately, we had this in abundance!

User Testing 92

User Testing Data Visualization Product Research Research Software 92

Mind the Product

APRIL 12, 2017

Product management teams often ask themselves if third-party integration is right for their software product roadmap. Because of this, look through product management job descriptions and you’ll find many that mention third-party software integration, APIs, strategic partnerships, and so on. We knew what they needed right off the bat.

Reporting Tools 121

Reporting Tools Feedback Software User Testing Customer Experience 121

The Product Coalition

MARCH 17, 2020

In the world of SaaS (software as a service) it usually comes down to one person who devises a strategy for developing and unraveling a perfect product. For example, we can imagine that your main long term goal is to launch a new product successfully. pretty much everything. Let’s start with defining the long term goals.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

The Product Coalition

MAY 11, 2022

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. But why is working in enterprise software now different?

Enterprise 115

Enterprise User Testing Feedback Software Technical Advisors 115

Userpilot

APRIL 30, 2020

All SaaS companies live and die by their ability to lead their customers to ongoing success. In this article, we’re going to explore: What product-service management and customer success typically looks like for SaaS . What Does Product Service Management Look Like for SaaS Teams? Ready to get started? .

Reporting Tools 99

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 99

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. And also stay closely connected with UX and technology trends. So that’s really useful.

Research Software 64

Research Software Analytic Tools Transportation Feedback Software 64

UX Planet

FEBRUARY 26, 2024

Conducting an audit of a web app or a mobile app ( generally an heuristic analysis ) B. Following a prompt that requires producing a certain type of deliverables/artifacts generally related to the design or redesign of a web app or a mobile app. Even at a contractual level, the context varies.

User Testing 89

User Testing Research Software Data Visualization Feedback Software 89