Remove Case Study Remove Customer Satisfaction Remove Inbound
article thumbnail

How to Create a Resource Center For Your SaaS Product: Steps and Best Practices

Userpilot

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

article thumbnail

15 B2B Marketing Strategies to Drive Conversion and Growth

Userpilot

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. Try publishing research reports, whitepapers, free video courses, or case studies. What is B2B marketing? Go for account-based marketing.

B2B 93
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer Engagement Manager Salary [+ Resources to Advance]

Userpilot

This knowledge will empower you to guide customers, address their questions, and showcase the product’s value effectively, especially during the onboarding process. Prioritize customer success : Focus on delivering value and helping customers achieve their goals with your product. Chief Customer Officer 2.0:

article thumbnail

How to Become a Retention Specialist [+Tools and Resources]

Userpilot

You can focus on building relevant skills and showcasing your passion for customer satisfaction. Retention specialists can leverage platforms like Userpilot for understanding user journeys, ClientSuccess and ChurnZero for B2B customer success and churn prediction, Baremetrics for subscription analytics, etc.

article thumbnail

Best Resources for Retention Specialists

Userpilot

Best webinars for retention specialists Here are some of the best webinar sources for retention specialists: Userpilot Events : Their webinars delve into user journey optimization, feature adoption analytics, and user engagement strategies—all feeding directly into your retention efforts.

article thumbnail

Best Resources for Customer Success Analysts

Userpilot

Customer success analyst’s main responsibilities A Customer Success Analyst plays a key role in ensuring that SaaS customers achieve their desired outcomes by analyzing data, monitoring key metrics, and developing strategies to improve customer satisfaction and retention.

article thumbnail

Best Resources for Customer Engagement Managers

Userpilot

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss: This book offers a roadmap for building a customer-centric culture and driving growth through customer satisfaction and loyalty. It’s packed with practical advice and case studies from leading companies.