BrainMates

OCTOBER 20, 2024

It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations. Setting accurate customer expectations upfront is critical to long-term satisfaction and trust.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

The Product Guy

JUNE 11, 2024

Share success stories and case studies from other organizations that have successfully adopted product management practices. Actions to Overcome: Clearly communicate the product strategy and roadmap, highlighting how each initiative ties back to key customer needs and business goals. Start small and scrappy.

Onboarding KPIs 60

Onboarding KPIs Data Visualization User Testing Product Management 60

Userpilot

AUGUST 28, 2024

Key tasks include configuring the software, conducting training sessions, monitoring user engagement, and addressing any issues that arise during the onboarding phase. Their ultimate goal is to enhance customer satisfaction and drive long-term product usage.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

AUGUST 28, 2024

This knowledge will empower you to guide customers, address their questions, and showcase the product’s value effectively, especially during the onboarding process. Prioritize customer success : Focus on delivering value and helping customers achieve their goals with your product. Chief Customer Officer 2.0:

Analytic Tools 52

Analytic Tools Data Visualization Customer Feedback Feedback Software 52

Userpilot

AUGUST 30, 2024

Cagan and Jones share their framework for building a strong product culture and creating an environment where teams can thrive. Perri provides a framework for building products that truly solve customer problems and deliver real value. Their webinars often focus on real-world examples and case studies.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 28, 2024

Become a Data-Driven Optimizer : Track key onboarding metrics like completion rates, time-to-value , and customer satisfaction. Communication is Key : Maintain clear and consistent communication with new customers throughout the onboarding process.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

People-First Product Leadership

NOVEMBER 5, 2024

Let’s revisit the framework. At the foundation, product sense begins as a blend of ‘art’ and ‘science’ With the rise of AI, the framework for achieving and maintaining product sense is evolving. Track metrics reflecting user satisfaction (e.g., Lean into your triads.

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Userpilot

AUGUST 25, 2024

Collecting feedback and identifying areas for improvement : Gathering feedback from customers about their onboarding experience and using it to refine the process and improve customer satisfaction. However, this framework can provide a helpful guide as you navigate your career in customer onboarding.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

The Product Coalition

MARCH 23, 2021

Jobs-to-be-Done is the framework for understanding your customer’s needs. JTBD was explicitly developed as a tool to help you create products and services that customers (and users) want. Or maybe, they need it to meet with potential customers and want to impress them. Apply more complex JTBD frameworks.

User Testing 163

User Testing Data Visualization Customer Feedback Product Research 163

Userpilot

AUGUST 17, 2024

Collecting feedback and identifying areas for improvement : Gathering feedback from customers about their onboarding experience and using it to refine the process and improve customer satisfaction. They often feature industry experts sharing best practices, case studies, and practical tips.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Customer Feedback 52

Userpilot

AUGUST 28, 2024

Cagan and Jones share their framework for building a strong product culture and creating an environment where teams can thrive. Perri provides a framework for building products that truly solve customer problems and deliver real value. Their webinars often focus on real-world examples and case studies.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Whether it’s increased delivery speed, improved customer satisfaction, or higher employee engagement.

Agile 97

Agile Data Visualization Feedback Software Reporting Tools 97

Userpilot

AUGUST 19, 2024

Key tasks include configuring the software, conducting training sessions, monitoring user engagement, and addressing any issues that arise during the onboarding phase. Their ultimate goal is to enhance customer satisfaction and drive long-term product usage. What does a customer onboarding manager do?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 19, 2024

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi: This book challenges the conventional wisdom that exceeding customer expectations is the key to loyalty. It provides a framework for measuring and managing customer equity to drive long-term growth.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52

Userpilot

AUGUST 30, 2024

Key tasks include configuring the software, conducting training sessions, monitoring user engagement, and addressing any issues that arise during the onboarding phase. Their ultimate goal is to enhance customer satisfaction and drive long-term product usage. What does a customer onboarding manager do?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

Track and measure success : Define key onboarding metrics , such as time to value , product adoption rate, and customer satisfaction. Continuous improvement : Don’t be afraid to experiment with different onboarding approaches and iterate based on customer feedback and data.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

AUGUST 28, 2024

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi: This book challenges the conventional wisdom that exceeding customer expectations is the key to loyalty. It provides a framework for measuring and managing customer equity to drive long-term growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

AUGUST 28, 2024

Cagan and Jones share their framework for building a strong product culture and creating an environment where teams can thrive. Perri provides a framework for building products that truly solve customer problems and deliver real value. Their webinars often focus on real-world examples and case studies.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JUNE 26, 2024

Here’s an overview of everything the webinar discusses: Identifying essential customer success KPIs that drive customer satisfaction and retention. Watch on-demand : Customer Success Metrics that Matter. If used effectively, they can also help identify user problems and measure customer satisfaction.

Webinar 91

Webinar Customer Feedback Feedback Software Customer Experience 91

Userpilot

AUGUST 28, 2024

Develop strong data analysis skills : Master the ability to analyze large datasets, identify trends, and extract actionable insights to make data-driven decisions that enhance customer satisfaction and retention. You’ll work closely with customer success managers to identify at-risk customers and optimize the customer journey.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Feedback Software 52

Userpilot

AUGUST 30, 2024

Conducting market research offers numerous benefits, including a better understanding of customer needs and market trends. Teams can leverage the insights to guide product development for better customer satisfaction and to get ahead of competitors. Customer surveys Customer surveys are the bread and butter of market research.

User Testing 75

User Testing Research Software Market Research Product Research 75

Userpilot

AUGUST 17, 2024

Customer success analyst’s main responsibilities A Customer Success Analyst plays a key role in ensuring that SaaS customers achieve their desired outcomes by analyzing data, monitoring key metrics, and developing strategies to improve customer satisfaction and retention.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Userpilot

AUGUST 30, 2024

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi: This book challenges the conventional wisdom that exceeding customer expectations is the key to loyalty. It provides a framework for measuring and managing customer equity to drive long-term growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Analytic Tools 82

Analytic Tools Research Software Onboarding KPIs Data Visualization 82

Userpilot

OCTOBER 30, 2022

Take customer experience improvement seriously because it helps to: drive more conversion, increase customer satisfaction, and facilitate retention and loyalty. 17 practical ways to improve the customer experience: Set goals that align with your desired business outcomes. Ensure to provide great customer service.

Feedback Software 79

Feedback Software Research Software Customer Experience User Testing 79

Userpilot

JULY 10, 2024

SMART goal-setting framework. Conduct detailed market research to identify customer pain points, preferences, and buying behaviors. For instance, you can create educational content that addresses your audience’s pain points, as discussed in various case studies. Notion’s case studies.

Analytic Tools 90

Analytic Tools Feedback Software Research Software User Testing 90

Userpilot

JULY 21, 2024

Developing retention strategies : Implementing proactive measures to improve customer satisfaction, engagement, and loyalty. Managing customer relationships : Building strong relationships with high-value customers and addressing their concerns to prevent churn.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 19, 2024

The typical career path for a customer success analyst includes: Customer success intern (entry-level, assisting the team with basic tasks and gaining experience). Customer success analyst (analyzing data, tracking metrics, providing insights to improve customer satisfaction ).

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Taking the voice of the customer (VOC) into account is essential when trying to maximize customer satisfaction, improve user sentiment , and get the most out of your marketing efforts.

User Testing 90

User Testing Data Visualization Customer Feedback Customer Experience 90

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. A good customer onboarding strategy gets users to the Aha! User engagement score.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience Customer Feedback 90

Userpilot

JULY 28, 2024

Provide Real-World Context : Use case studies, examples, and scenarios to show how the product is used in real-world situations. For example, you can send a post-onboarding survey to measure user satisfaction. This helps learners connect the dots and see the practical applications of what they’re learning.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52

Userpilot

JULY 11, 2024

These positions will expose you to the fundamentals of customer interactions, data analysis, and relationship management. Customer retention managers play a pivotal role in ensuring customer satisfaction and loyalty, ultimately driving long-term profitability.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JUNE 24, 2024

A well-defined product growth strategy can help you increase customer satisfaction and retention, reduce customer acquisition costs , and develop a competitive edge. This ongoing improvement cycle helps to keep your product relevant and valuable to users. To set this goal, I used the SMART goal-setting framework.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

Userpilot

JUNE 25, 2023

TL;DR Continuous Discovery Habits is a guide for Teresa Torres’ discovery framework. Escaping the Build Trap promotes outcome-driven product management to deliver real value to customers. The Jobs To Be Done Playbook and When Coffee & Kale Compete are guides to the JTBD framework. The basics of the JTBD framework.

Books 85

Books Analytic Tools Data Visualization Product Research 85

Userpilot

AUGUST 14, 2024

This drives sales and enhances customer satisfaction for long-term retention. In his presentation, Wes will reveal his groundbreaking framework for building and scaling a product-led business to $10M+ Annual Recurring Revenue (ARR) without a dedicated sales team. A proven framework for scaling your PLG business efficiently.

Data Visualization 89

Data Visualization Customer Feedback Analytic Tools Research Software 89

Imaginary Cloud - Design

APRIL 7, 2021

We will provide examples from one of our clients throughout our blog post: the Learninghubz case study. Plus, it will provide valuable insights to enhance the user experience. Consequently, this process can lead to higher customer satisfaction , engagement rate , and conversions. Learninghubz case-study.

Research Software 63

Research Software UX Customer Experience Feedback Software 63

CardBoard

AUGUST 21, 2023

Agile is about flexibility, collaboration, and customer satisfaction. Projects often ran over budget and out of time as teams struggled to fit changing realities into the fixed Waterfall framework. It’s about embracing change, prioritizing customer satisfaction, and promoting a collaborative environment.

Agile 52

Agile Feedback Software User Testing Customer Experience 52