People-First Product Leadership

NOVEMBER 5, 2024

Let’s revisit the framework. At the foundation, product sense begins as a blend of ‘art’ and ‘science’ With the rise of AI, the framework for achieving and maintaining product sense is evolving. Track metrics reflecting user satisfaction (e.g., Lean into your triads.

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Userpilot

AUGUST 28, 2024

This knowledge will empower you to guide customers, address their questions, and showcase the product’s value effectively, especially during the onboarding process. Prioritize customer success : Focus on delivering value and helping customers achieve their goals with your product. Chief Customer Officer 2.0:

Analytic Tools 52

Analytic Tools Data Visualization Customer Feedback Feedback Software 52

Userpilot

AUGUST 30, 2024

Cagan and Jones share their framework for building a strong product culture and creating an environment where teams can thrive. Perri provides a framework for building products that truly solve customer problems and deliver real value. Their webinars often focus on real-world examples and case studies.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 28, 2024

Become a Data-Driven Optimizer : Track key onboarding metrics like completion rates, time-to-value , and customer satisfaction. Communication is Key : Maintain clear and consistent communication with new customers throughout the onboarding process.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

Cagan and Jones share their framework for building a strong product culture and creating an environment where teams can thrive. Perri provides a framework for building products that truly solve customer problems and deliver real value. Their webinars often focus on real-world examples and case studies.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

The Product Coalition

MARCH 23, 2021

Jobs-to-be-Done is the framework for understanding your customer’s needs. JTBD was explicitly developed as a tool to help you create products and services that customers (and users) want. Or maybe, they need it to meet with potential customers and want to impress them. Apply more complex JTBD frameworks.

User Testing 160

User Testing Data Visualization Customer Feedback Product Research 160

Userpilot

AUGUST 19, 2024

Key tasks include configuring the software, conducting training sessions, monitoring user engagement, and addressing any issues that arise during the onboarding phase. Their ultimate goal is to enhance customer satisfaction and drive long-term product usage. What does a customer onboarding manager do?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Whether it’s increased delivery speed, improved customer satisfaction, or higher employee engagement.

Agile 97

Agile Data Visualization Feedback Software Reporting Tools 97

Userpilot

AUGUST 30, 2024

Key tasks include configuring the software, conducting training sessions, monitoring user engagement, and addressing any issues that arise during the onboarding phase. Their ultimate goal is to enhance customer satisfaction and drive long-term product usage. What does a customer onboarding manager do?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 19, 2024

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi: This book challenges the conventional wisdom that exceeding customer expectations is the key to loyalty. It provides a framework for measuring and managing customer equity to drive long-term growth.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52

Userpilot

AUGUST 28, 2024

Track and measure success : Define key onboarding metrics , such as time to value , product adoption rate, and customer satisfaction. Continuous improvement : Don’t be afraid to experiment with different onboarding approaches and iterate based on customer feedback and data.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

AUGUST 28, 2024

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi: This book challenges the conventional wisdom that exceeding customer expectations is the key to loyalty. It provides a framework for measuring and managing customer equity to drive long-term growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

AUGUST 28, 2024

Develop strong data analysis skills : Master the ability to analyze large datasets, identify trends, and extract actionable insights to make data-driven decisions that enhance customer satisfaction and retention. You’ll work closely with customer success managers to identify at-risk customers and optimize the customer journey.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Feedback Software 52

Userpilot

JUNE 26, 2024

Here’s an overview of everything the webinar discusses: Identifying essential customer success KPIs that drive customer satisfaction and retention. Watch on-demand : Customer Success Metrics that Matter. If used effectively, they can also help identify user problems and measure customer satisfaction.

Webinar 88

Webinar Customer Feedback Feedback Software Customer Experience 88

Userpilot

AUGUST 30, 2024

Conducting market research offers numerous benefits, including a better understanding of customer needs and market trends. Teams can leverage the insights to guide product development for better customer satisfaction and to get ahead of competitors. Customer surveys Customer surveys are the bread and butter of market research.

User Testing 73

User Testing Research Software Market Research Product Research 73

Userpilot

AUGUST 30, 2024

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi: This book challenges the conventional wisdom that exceeding customer expectations is the key to loyalty. It provides a framework for measuring and managing customer equity to drive long-term growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

AUGUST 17, 2024

Customer success analyst’s main responsibilities A Customer Success Analyst plays a key role in ensuring that SaaS customers achieve their desired outcomes by analyzing data, monitoring key metrics, and developing strategies to improve customer satisfaction and retention.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Analytic Tools 80

Analytic Tools Research Software Onboarding KPIs Data Visualization 80

Userpilot

AUGUST 19, 2024

The typical career path for a customer success analyst includes: Customer success intern (entry-level, assisting the team with basic tasks and gaining experience). Customer success analyst (analyzing data, tracking metrics, providing insights to improve customer satisfaction ).

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 21, 2024

Developing retention strategies : Implementing proactive measures to improve customer satisfaction, engagement, and loyalty. Managing customer relationships : Building strong relationships with high-value customers and addressing their concerns to prevent churn.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 28, 2024

Provide Real-World Context : Use case studies, examples, and scenarios to show how the product is used in real-world situations. For example, you can send a post-onboarding survey to measure user satisfaction. This helps learners connect the dots and see the practical applications of what they’re learning.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52

Userpilot

OCTOBER 30, 2022

Take customer experience improvement seriously because it helps to: drive more conversion, increase customer satisfaction, and facilitate retention and loyalty. 17 practical ways to improve the customer experience: Set goals that align with your desired business outcomes. Ensure to provide great customer service.

Feedback Software 76

Feedback Software Research Software Customer Experience User Testing 76

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. A good customer onboarding strategy gets users to the Aha! User engagement score.

Feedback Software 88

Feedback Software Analytic Tools Customer Experience Customer Feedback 88

Userpilot

JULY 11, 2024

These positions will expose you to the fundamentals of customer interactions, data analysis, and relationship management. Customer retention managers play a pivotal role in ensuring customer satisfaction and loyalty, ultimately driving long-term profitability.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

AUGUST 14, 2024

This drives sales and enhances customer satisfaction for long-term retention. In his presentation, Wes will reveal his groundbreaking framework for building and scaling a product-led business to $10M+ Annual Recurring Revenue (ARR) without a dedicated sales team. A proven framework for scaling your PLG business efficiently.

Data Visualization 87

Data Visualization Customer Feedback Analytic Tools Research Software 87

CardBoard

AUGUST 21, 2023

Agile is about flexibility, collaboration, and customer satisfaction. Projects often ran over budget and out of time as teams struggled to fit changing realities into the fixed Waterfall framework. It’s about embracing change, prioritizing customer satisfaction, and promoting a collaborative environment.

Agile 52

Agile Feedback Software User Testing Customer Experience 52

Userpilot

JULY 20, 2024

You can focus on building relevant skills and showcasing your passion for customer satisfaction. Retention specialists can leverage platforms like Userpilot for understanding user journeys, ClientSuccess and ChurnZero for B2B customer success and churn prediction, Baremetrics for subscription analytics, etc.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 20, 2024

Customer retention managers rely on various tools to enhance customer satisfaction and loyalty. ClientSuccess and ChurnZero focus on B2B customer success, health scoring, and churn prediction, etc. Design customer engagement initiatives : They create campaigns to keep customers engaged with the product or service.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 28, 2024

Design customer engagement initiatives : They create campaigns to keep customers engaged with the product or service. Overall Customer Experience : Monitor customer satisfaction : Retention managers keep a pulse on customer sentiment through surveys, feedback forms, and social media monitoring.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 21, 2024

Tzuo argues that subscriptions are the future of business and provides a framework for building successful subscription models. “Never Lose a Customer Again” by Joey Coleman : This book delves into the critical first 100 days of the customer journey, highlighting the importance of onboarding and early engagement to prevent churn.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 17, 2024

Mixpanel webinars : Provides webinars on product analytics , data-driven decision-making, and how to effectively measure and optimize user engagement. Best blogs for product assistants These blogs offer regularly updated content on product management best practices, case studies, and industry news.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth.

User Testing 90

User Testing Customer Experience Customer Feedback Feedback Software 90

UX Planet

FEBRUARY 1, 2024

A broad survey of finance app users reveals a 50% dissatisfaction rate with current tools Problem Impact The absence of robust finance tools causes stress, hindering savings and economic growth. The finance management app could increase user satisfaction by 35% through customization.

Analytic Tools 95

Analytic Tools Data Visualization Research Software Reporting Tools 95

Userpilot

JULY 28, 2024

Tzuo argues that subscriptions are the future of business and provides a framework for building successful subscription models. “Never Lose a Customer Again” by Joey Coleman : This book delves into the critical first 100 days of the customer journey, highlighting the importance of onboarding and early engagement to prevent churn.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 19, 2024

Project management : Skill in managing tasks, timelines, and priorities, especially within agile development frameworks. Certified Scrum Product Owner (CSPO) by Scrum Alliance : Focuses on agile product management, teaching you how to be an effective product owner within a Scrum framework.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

AUGUST 30, 2023

She’ll analyze a case study of how companies develop and execute a GTM strategy by following these steps: Market analysis. Early Customer Profile Selection. Dave advocates a more dynamic and customer-centric approach. Ways to truly know what customers want. How do we price the product? Positioning.

Customer Experience 95

Customer Experience User Testing Customer Feedback Research Software 95

Userpilot

JULY 11, 2024

Tzuo argues that subscriptions are the future of business and provides a framework for building successful subscription models. “Never Lose a Customer Again” by Joey Coleman : This book delves into the critical first 100 days of the customer journey, highlighting the importance of onboarding and early engagement to prevent churn.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52