UX Planet

MARCH 15, 2025

What began as an overwhelming experience, trying to grasp concepts and frameworks, has now turned into a passion project that Im eager to share with you. In just six months, I transitioned from being a complete beginner to confidently speaking at conferences, sharing insights about AI and its impact on business and design.

Data Visualization 107

Data Visualization Artificial Inteligence Customer Feedback Technical Review 107

The Product Guy

NOVEMBER 29, 2019

This is largely caused due to not researching enough around the market you are building for understanding the target audience and spending enough time with your customers to build empathy for them and understand their pain points. How Products Fail Without Customer Empathy. First Principles of customer empathy.

User Testing 305

User Testing Customer Experience User Friction Customer Feedback 305

Product Talk

APRIL 10, 2019

Today, I want to share a case study with you about one of those bright spot teams. The team already valued user research and user experience design. We had built confidence interviewing customers , and were strong on framing the problem—separating the problem space from the solution space.

Product Research 165

Product Research User Testing Data Visualization Reporting Tools 165

The Product Guy

MARCH 5, 2025

A case study on how realigning priorities increased user engagement by 25%. A real-world case study proving why digging deeper leads to better product decisions. A growing library of frameworks, case studies, and actionable tools. How to use the 5 Whys technique to uncover the real root cause.

Roadmap 150

Roadmap Customer Feedback Technical Review Article 150

The Product Guy

APRIL 3, 2025

In our newest Patreon-exclusive Roadmap to Mastery article , we explore: Why coalition-building is the PM leadership skill most often ignored How to lead without authority by building deep cross-functional relationships A case study where building a coalition led to on-time delivery and lasting collaboration For PMs ready to lead at the next level.

Leadership 150

Leadership Product Management Product Manager Roadmap 150

The Product Guy

FEBRUARY 5, 2025

Hybrid work, AI integration, and rising customer demands are reshaping product management. A real-world case study of how strategic influence drove a 20% increase in engagement and reduced technical debt. Youll gain insights into: The evolving role of PMs and why influence matters more than ever. Whats Inside the Article?

Technical Review 150

Technical Review Customer Feedback Article Leadership 150

The Product Coalition

AUGUST 17, 2021

One day you’re meeting with customers, gathering insights about their problems. She should be the voice of the customer towards product teams. Commercial teams were desperately asking for updates to share with customers. What customer pain we try to address. The art of shaping I have a confession to make.

Feedback Software 158

Feedback Software Analytic Tools Reporting Tools Research Software 158

Userpilot

AUGUST 17, 2024

It allows gyms, yoga studios, spas, outdoor centers, and personal trainers to streamline day-to-day operations: admin, finance, and customer care. Additionally, their in-house help center was difficult to maintain, and users had no easy way to report issues from within the product. Why did Zoezi decide to give Userpilot a shot?

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel.

Feedback Software 88

Feedback Software Research Software Analytic Tools Data Visualization 88

Amplitude

SEPTEMBER 21, 2020

Understanding the customer journey is crucial to building products that meet your users’ needs. To get that insight, many product managers and marketers rely on funnel analysis to chart the different paths users take. The funnel framework represents the customer journey. Action: When users convert.

Analytic Tools 124

Analytic Tools Research Software User Testing Data Visualization 124

UX Planet

JANUARY 10, 2025

A career in product design offers just thata unique opportunity to bring your ideas to life while shaping the future of technology, sustainability, and user experiences. Data-Driven Insights: Analyzing user behavior, AI offers insights that guide design decisions. for transcription and insights.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

UX Planet

JULY 11, 2024

Disclaimer This case study is a conceptual project and is not affiliated with or endorsed by Google. They need integrated solutions for budget tracking, financial advice, and insights into their daily lives to make informed decisions and achieve their financial goals. How Might We Solve This Problem?

Research Software 96

Research Software Data Visualization Feedback Software Onboarding KPIs 96

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. This was an assignment provided to me so I thought why not make a case study out of it. Feedback Integration ? Would you take the leap through time? ?⏱️

Customer Experience 97

Customer Experience Travel Feedback Software UX 97

Userpilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Analytic Tools 97

Userpilot

SEPTEMBER 20, 2021

No two users are the same, so why should their onboarding be. Persona-based onboarding dials into the needs of users and delivers a personalized user experience for each customer segment throughout the user journey. How to collect data to create a personalized user experience?

Customer Experience 98

Customer Experience User Experience User Testing Feedback Software 98

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. These bots help businesses deliver both radical efficiencies and better, faster support experiences.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Usersnap

NOVEMBER 28, 2022

Learning about your customers’ needs is sometimes like being a 1-person paddle boat upstream. When you need to get a large amount of data quickly and easily, one of the best approaches to gather customer feedback data is using closed-ended questions. They’re also the most convenient surveying method for your customers.

Customer Feedback 98

Customer Feedback User Testing Data Visualization Feedback Software 98

Product Innovation Educators

SEPTEMBER 9, 2024

We spot important ideas, uncover customer needs, turn concepts into products or features, and work to increase market share. Case Study: Apple as an Analyzer (Fast Follower) While Apple is often seen as a highly innovative company, its success comes more from its role as an analyzer or fast follower.

Research Software 304

Research Software User Testing Customer Experience Analytic Tools 304

UX Planet

FEBRUARY 3, 2025

Youre not just showcasing your skillsyoure selling your ability to solve problems, think creatively, and make users fall in love with yourdesigns. By weaving in the right phrases that highlight your creativity, technical chops, and user-centric mindset. Designed user-centered interfaces based on extensive user research and testing.

Research Software 109

Research Software Feedback Software User Testing ChatGPT 109

bpma ProductHub

JUNE 30, 2017

There are many ways to deliver your requirements to your engineers but none is more effective than user stories. ” A list of requirements might represent logic, long case studies might represent art, but user stories represent the best of bringing the two together with context. You’ll learn both in this workshop.

User Testing 150

User Testing Customer Experience Customer Feedback Research Software 150

Userpilot

AUGUST 29, 2022

Why are marketing data insights critical when making strategic business decisions? With marketing insights, product marketing teams can locate marketing channels that bring the most valuable customers. Product managers can use marketing data to improve customer experience. What are marketing data insights?

Data Visualization 98

Data Visualization Customer Feedback Customer Experience User Testing 98

Userpilot

SEPTEMBER 9, 2024

Looking for real-life customer-led marketing examples that worked to get inspiration for your own campaigns? TL;DR Customer-led marketing is a strategy that puts the customer at the center of all marketing efforts, making their pain points , behaviors, and feedback the driving force behind decisions. Then keep reading!

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111

Userpilot

MARCH 30, 2025

But is your mobile user acquisition strategy strong enough? If you expect users to come naturally just because your product is good, youre already at a disadvantage. Organic, when you attract users through public platforms and owned media marketing. Use referrals to encourage users to refer your app to others.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

UX Planet

JANUARY 11, 2024

A case study for mobile-web app development. Sharing my insights from a case study that delved into user research to revolutionize my approach to product development. User Persona: A core statement of a persona with personal information, goals, frustrations, and scenario.

Customer Experience 98

Customer Experience User Testing Customer Feedback User Friction 98

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Product Research 119

Product Talk

NOVEMBER 13, 2019

The Product Experience and Insights Summit. ACM Intelligent User Interfaces. User Experience Lisbon. Front UX & Product Management Case Study Conference. User Research London. The UX Conference. London, UK. Seattle, WA. Service Design in Government. Edinburgh, UK. Salt Lake City, UT.

Product Research 226

Product Research Naming Agile Research Software 226

The Product Coalition

OCTOBER 19, 2023

Rely on rational thinking, combine the numbers with your expert insight, and then make informed decisions. The object of the strategy is the product itself, representing the ongoing process of delivering value to the customers. First, the team researches the customers’ behavior to find out why they are reluctant to come back.

Data Visualization 139

Data Visualization Customer Feedback Research Software Product Management 139

Userpilot

JUNE 26, 2024

Customer success webinars are a great way to unlock insights about improving your customer experience and product engagement. Plus, they help you connect with and learn from other customer success leaders and teams. When : July 17, 2024 Topic : Converting free trial users into paying customers.

Webinar 105

Webinar Customer Feedback Feedback Software Customer Experience 105

Userpilot

DECEMBER 31, 2024

Lets be honestsupporting your users can feel overwhelming at times. Youre constantly juggling tickets, FAQs, and feedback, all while trying to provide a frictionless experience. Its no small task, especially when your users expect fast, easy answers right at their fingertips. moment faster.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Feedback Software 52

Userpilot

SEPTEMBER 17, 2024

Curious to learn how Impala used Userpilot to scale its onboarding process and improve user activation rates by 100%? We met with Sierra Szkrybalo, the Partnerships and Customer Success Associate at Impala , to discuss their success story in detail and hopefully give you some inspiration from it. Let’s dive right in!

Customer Experience 105

Customer Experience User Testing Analytic Tools Feedback Software 105

Userpilot

MARCH 5, 2021

With a free trial, your users get a test ride of your product with a low barrier to entry. “No Whether you decide between 7 or 14 depends on how long you think it takes for your users to hit their ‘Aha! This works until word spreads like wildfire and you have more people in your free trial than paying customers.

User Testing 98

User Testing Data Visualization Customer Experience Product Research 98

Userpilot

MAY 2, 2024

Are you struggling to retain your newly acquired customers? Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

DECEMBER 17, 2020

User feedback is the single most valuable resource you have available when you’re trying to grow a SaaS. But implementing feedback indiscriminately can do you more harm than good. Too much user feedback can present problems: What if the feedback is pulling you in all directions? How to Collect User Feedback.

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

Mind the Product

MAY 12, 2020

Software used to satisfy the needs of an organization via its individual users. In this ProductTank San Francisco talk, Ciara Peter, then Senior Director of Product at Box breaks down the enterprise growth funnel and explains how we can provide the best experiences for our customers. The customer lifecycle. Key Takeaways.

User Testing 157

User Testing Enterprise Customer Experience Product Research 157

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Product tutorials.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 29, 2024

Cuvama, a value selling platform, helps sales and customer success teams identify pain points, sell outcomes, and reinforce success. For this to actualize, Cuvama first needed to guide its users towards adopting its product and using it effectively to achieve success. For this Leyre says: Pendo was complicated to setup and maintain.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

JUNE 10, 2024

Understanding and addressing user problems is a fundamental aspect of effective UX design. By proactively seeking out and resolving these issues, designers can create more intuitive, enjoyable, and effective user experiences. That also helps with customer retention. Let’s get right to it. Let’s get right to it.

Data Visualization 104

Data Visualization Analytic Tools Research Software Feedback Software 104