Lenny Rachitsky

SEPTEMBER 5, 2024

He coined the term “growth hacking,” invented the ICE prioritization framework, was one of the earliest people to use freemium as a growth lever, and, most famously, developed the Sean Ellis Test for product-market fit (which a large percentage of founders use today to track if they’ve found PMF).

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User Testing Onboarding KPIs Product Research Customer Feedback 131

Userpilot

JUNE 10, 2024

Researching customer onboarding strategies for your SaaS product? The article shares 17 tried-and-tested customer onboarding tactics that will help you build delightful user experiences and drive product growth. Give your most valuable customers the option to book a call with customer success.

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The Product Coalition

MARCH 17, 2020

If somebody asks what’s the job of a product manager, the only correct answer is?—?pretty In traditional businesses, the product manager’s role is spread evenly across several departments or individuals. This requires product managers to maintain a well-organized, streamlined process of product development.

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UX Planet

JULY 11, 2024

Disclaimer This case study is a conceptual project and is not affiliated with or endorsed by Google. They need integrated solutions for budget tracking, financial advice, and insights into their daily lives to make informed decisions and achieve their financial goals. How Might We Solve This Problem?

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Research Software Data Visualization Feedback Software Onboarding KPIs 64

Userpilot

AUGUST 29, 2022

Why are marketing data insights critical when making strategic business decisions? With marketing insights, product marketing teams can locate marketing channels that bring the most valuable customers. Product managers can use marketing data to improve customer experience. What are marketing data insights?

Data Visualization 85

Data Visualization Customer Feedback Customer Experience User Testing 85

Userpilot

AUGUST 17, 2024

It allows gyms, yoga studios, spas, outdoor centers, and personal trainers to streamline day-to-day operations: admin, finance, and customer care. Additionally, their in-house help center was difficult to maintain, and users had no easy way to report issues from within the product. Why did Zoezi decide to give Userpilot a shot?

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Data Visualization Customer Feedback Customer Experience Analytic Tools 83

Userpilot

MAY 3, 2021

I’ve yet to come across a SaaS business that doesn’t want to increase its Customer Lifetime Value (or LTV for short). It stands to reason: why wouldn’t you want to increase the amount of money you make from each of your customers during the time they work with you? Conclusion. What is LTV – Lifetime Value?

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Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Userpilot

AUGUST 8, 2024

It offers 8 products that help companies recruit staff, manage payroll and benefits, improve communications, and build workplace communities. The company realized their current onboarding solutions weren’t adequate, so they decided to give Userpilot a go. However, as their customer base grew, this stopped being a feasible option.

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Data Visualization Onboarding KPIs Analytic Tools Feedback Software 78

Userpilot

JUNE 26, 2024

Customer success webinars are a great way to unlock insights about improving your customer experience and product engagement. Plus, they help you connect with and learn from other customer success leaders and teams. Featuring : Lusine Sargsyan from Userpilot.

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Userpilot

JUNE 27, 2024

What's the customer activation rate? You will also discover onboarding strategies to boost the activation rate and learn how Userpilot can help you with that! Learn more about industry benchmarks in our latest SaaS Product Metrics Report. This is unique to different products or even user personas.

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Analytic Tools Data Visualization Onboarding KPIs Customer Experience 84

Userpilot

MAY 2, 2024

Are you struggling to retain your newly acquired customers? Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. It puts your product’s future at risk. Retention is vital for reducing overheads, increasing profitability, and fostering customer loyalty.

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Data Visualization User Testing Customer Feedback Analytic Tools 79

Intercom, Inc.

AUGUST 11, 2022

We track every metric, create all kinds of dashboards, and use them to inform our every move. It’s hard to truly understand your customers when you’re chasing that point increase in NPS or to empathize with their problems when you’re spending all day looking at charts on a computer screen. Lots and lots of it. How can you capture it?

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Data Visualization Customer Feedback Customer Experience Feedback Software 118

Userpilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process.

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Onboarding KPIs Feedback Software Research Software Books 78

Userpilot

AUGUST 19, 2024

This guide will introduce you to the best resources available for customer onboarding managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. Looking to enhance your customer onboarding process and drive product adoption? Let’s get started!

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Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 30, 2024

Starting a career as a customer onboarding manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer onboarding managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

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Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth.

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User Testing Customer Experience Customer Feedback Feedback Software 85

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions.

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Analytic Tools Data Visualization Feedback Software Customer Feedback 82

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer onboarding managers is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use.

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Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

DECEMBER 31, 2022

Curious about how to turn RFM segmentation into a powerful marketing technique for understanding customer behavior and driving growth? RFM is a three-dimensional customer segmentation model that evaluates customers on three metrics — recency, frequency, and monetary value. You came to the right place!

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Analytic Tools Feedback Software Onboarding KPIs Data Visualization 82

Userpilot

MARCH 9, 2021

Customer Retention Rate and related metrics are imperative for any SaaS product. They allow you to understand potential gaps in a customer’s experience and allow you to tackle them quickly so you can drive that much-needed growth. Customer Retention Rate 2. Customer Churn Rate 3. Customer Lifetime Value 5.

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Onboarding KPIs Customer Feedback Customer Experience Feedback Software 77

Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? In SaaS, customer loyalty is extremely important, but it takes time to achieve. What is customer loyalty in SaaS? What are the characteristics of loyal customers?

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Data Visualization Analytic Tools Feedback Software Customer Experience 86

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer focus is about researching and satisfying customer needs.

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User Testing Feedback Software Research Software Analytic Tools 89

Gainsight

FEBRUARY 21, 2020

Are you delivering a product experience your users want or are you just going through the motions? In a world full of products offering the same results as yours, one of the best ways to stand out is through your product experience. They build a product that people want to use. Are you holding a user event?

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Userpilot

DECEMBER 10, 2022

Have you ever calculated the cost of scaling customer support and wondered if it was even worth it? Well, there are actually a few key reasons why you should invest generously in your support team — not the least of which is the risk of user churn. Don’t stop after initial onboarding. Regularly review KPIs and customer feedback.

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Feedback Software Customer Experience Customer Feedback Data Visualization 86

Intercom, Inc.

MAY 10, 2018

He’s written more than 650 of them over the past decade and has been featured and quoted in The New York Times, Fortune, Wired and Wall Street Journal. The Law of Shitty Clickthroughs” posits that successful channels will become less efficient over time , thanks to a crowding effect that exhausts potential users. Andrew: Definitely.

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User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Userpilot

JULY 27, 2021

NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Problems driving your users to churn, so you can fix them. How your product is serving your users’ needs. you get specific feedback matched with the NPS rating.

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Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

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Analytic Tools Research Software Feedback Software Customer Experience 92

Userpilot

MAY 29, 2024

Cuvama, a value selling platform, helps sales and customer success teams identify pain points, sell outcomes, and reinforce success. For this to actualize, Cuvama first needed to guide its users towards adopting its product and using it effectively to achieve success.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Customer Experience 80

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. How to track customer experience metrics.

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Userpilot

JULY 10, 2024

Businesses invest heavily in product marketing through webinars, blog posts, and video content for a reason – it gets them notable results. If you’re looking to start or improve your SaaS product marketing strategy, this is the article to read. Both are vital for SaaS success.

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Analytic Tools Feedback Software Research Software User Testing 83

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer onboarding coordinators is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer onboarding coordinator is a professional responsible for guiding new customers through the initial stages of using a product or service.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. Product Marketing tools that can add real value to your business do exist, but finding the right software in such a noisy environment can be challenging. Product Marketing Tools Overview. Ready to dive in?

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Analytic Tools Feedback Software Research Software Data Visualization 96

Lenny Rachitsky

SEPTEMBER 3, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. The post includes a plug-and-play benchmarking tool to identify your biggest growth opportunities, 10 of the most powerful levers for scaling your app, and case studies from the world’s top consumer subscription companies.

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User Testing Feedback Software Framework Onboarding KPIs 134

Userpilot

AUGUST 17, 2024

This guide will introduce you to the best resources available for customer onboarding coordinators, providing you with a curated selection of valuable materials to enhance your skills and knowledge. Looking to optimize your customer onboarding process? What does a customer onboarding coordinator do?

Onboarding KPIs 52

Onboarding KPIs Data Visualization Customer Feedback Analytic Tools 52

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. In fact, 55% of companies around the world use NPS to measure customer loyalty and satisfaction. Then we’ll discuss the pros and cons of using NPS as a metric, and why ultimately it’s a useful source of data.

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Analytic Tools Feedback Software Research Software Data Visualization 107

Amplitude

SEPTEMBER 21, 2020

Understanding the customer journey is crucial to building products that meet your users’ needs. Without a window into how people use your products, your efforts to improve conversions will be shots in the dark. They vary according to your product and industry. The funnel framework represents the customer journey.

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Analytic Tools Research Software User Testing Data Visualization 59

Userpilot

AUGUST 28, 2024

Embarking on a career as a customer onboarding manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding manager. Looking into tools for customer onboarding managers?

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Analytic Tools Feedback Software Research Software Data Visualization 52