Case Study Certifications Feedback Software 
Userpilot
NOVEMBER 24, 2022
Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Training content can consist of written resources, tutorial videos , or in-app guidance through UI elements. Offer continuous customer education with an in-app resource center.
Userpilot
AUGUST 29, 2022
Read along to learn what customer training means, the best practices, and the tools you need to succeed. Primary types of customer training content: contextual in-app guidance, self-serve educational resources, and live training. Don’t use text alone for your in-app tutorials or knowledge base content.
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Userpilot
JULY 29, 2024
Userpilot shares case studies as part of its product campaigns. HubSpot offers certifications as part of its marketing materials. Userpilot markets new features to existing users with in-app messages. Trigger in-app messages contextually to the right user at the right time.
Userpilot
JULY 16, 2024
Are you a SaaS product manager in search of product differentiation examples to inspire your differentiation strategy? In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth. Let’s consider a few examples: 1.
Speaker: Jim Morris, Founder, Product Discovery Group
By using the Product Discovery Cycle, teams can find new ideas, understand customer pain points, and test solutions quickly and cheaply. When teams solicit and act on customer feedback, they can cycle through ideas quicker, and find the best ones sooner. Developing multiple solutions to address your customers' major pain points.
Userpilot
MAY 20, 2024
Leverage data effectively by measuring customer loyalty rate, program performance, and product usage with analytics tools to identify trends and optimize your B2B loyalty program. Educate customers with in-app tools, communities, webinars , and seminars to reduce friction , enhance product understanding, and increase satisfaction.
Intercom, Inc.
DECEMBER 13, 2018
Facebook’s mission statement has been examined everywhere from college business case studies to the hallowed halls of the United States Congress. Because I had a background in SaaS, I had the opportunity to join the team. You really have to think of Workplace as a SaaS startup within Facebook.
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