15 B2B Customer Experience Best Practices For Driving Sustainable Business Growth
Userpilot
OCTOBER 15, 2022
Good customer experience is important in B2B because it drives loyalty and retention , increases word-of-mouth marketing referrals, and contributes to revenue growth. There are three key metrics used to track customer experience: net promoter score (NPS), customer satisfaction score (CSAT), and customer effort score (CES).
Let's personalize your content