Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ? Let’s get right to it!

User Testing 72

User Testing Product Research Customer Experience User Experience 72

Userpilot

DECEMBER 10, 2022

By reducing friction in your user experience, you will improve engagement , drive loyalty and retention, and ultimately boost conversions. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? How to identify user experience friction. Interaction friction.

Customer Experience 87

Customer Experience User Friction User Testing Customer Feedback 87

Userpilot

JANUARY 9, 2023

Practical tips and examples of onboarding designed by some top SaaS brands. An onboarding screen is an introductory screen a user sees when they open a new app for the first time. Onboarding screens typically consist of quick walkthroughs, tooltips, or other UI elements and end with the user taking key steps in the product.

Customer Experience 85

Customer Experience Analytic Tools Research Software Data Visualization 85

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 79

Customer Experience User Testing Analytic Tools Feedback Software 79

The Product Coalition

JUNE 1, 2020

As a content evangelist, we all want users to engage with our content, bring in more visitors, and expect them to stay for some time and read what you have written (it helps in improving the bounce rate). There are several methods to improve user experience (UX) matter on the blog. They only read the headline and the conclusion.

Customer Experience 78

Customer Experience Blog User Experience Inbound 78

Userzoom

APRIL 23, 2019

Brands have an ‘insight blind spot’ when it comes to understanding user behaviour on third party Marketplaces like Amazon, eBay and the plethora of online third party ecommerce sites where they could have a presence. Sometimes the only data they get from the Marketplace is absolute sales or maybe a single conversion metric.

Customer Feedback 115

Customer Feedback User Testing Branding Data Visualization 115

Userzoom

MAY 29, 2019

Welcome to a brand new series where we introduce you to the people behind UserZoom. But no, actual people work here, and they not only ensure that our customers are getting the very best out of our user research software and services, but that the platform itself is as easy-to-use as possible. The post Meet the researchers!

User Testing 107

User Testing Research Software Product Research Customer Experience 107

UX Studio

AUGUST 1, 2017

Of course, your goal is to get more and more users and engage them with your application. But how can the user experience of your product help? How can you measure if your users are engaged? They represent a product’s user experience, which is hard to quantify, but some useful frameworks can help.

Customer Experience 81

Customer Experience User Experience User Testing Analytic Tools 81

Innovatemap

JANUARY 19, 2021

See the full story in this short video: Problem. She wanted a team that could take on development as well as provide an exemplary, modern design and user experience. In the beginning, the Innovatemap team put together product prototypes, production user experience (UX) design and a robust website.

Branding 52

Branding Research Software Feedback Software Healthcare 52

The Product Coalition

DECEMBER 11, 2023

Utilizing AI for content creation, including video content, has transformed traditional approaches and significantly impacted efficiency. Tasks such as automated text generation, image synthesis, and video editing are now facilitated by AI, contributing to streamlined workflows and increased productivity.

Data Visualization 127

Data Visualization Artificial Inteligence Analytic Tools Research Software 127

UX Planet

JANUARY 13, 2024

In today’s changing world of technology and digital experiences, one of the biggest challenges we face is understanding and meeting the unique expectations and behaviors of Generation Z. Creating a seamless and snappy user experience (UX) is crucial in today’s digital landscape. Interfaces have to be beyond responsive.

Research Software 98

Research Software UX Technical Review Data Visualization 98

Userpilot

AUGUST 6, 2024

Gamify the customer journey using points, leaderboards, badges, and challenges to make the product experience more engaging. Support users with valuable insights through self-service resources like video tutorials , FAQs, and how-to guides. Engaged customers feel valued and connected to the brand on a deeper level.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Roman Pichler

SEPTEMBER 2, 2024

It applies to a brand-new product as well as an existing one whose current strategy is no longer valid, for example, as market conditions change. Unlike product discovery , it is not primarily concerned with determining the right solution—finding the right features, and creating the right user experience.

Product Research 209

Product Research Product Strategy Strategy Research Software 209

Userpilot

SEPTEMBER 9, 2024

You’ve probably had enough theories already, so this article cuts to the chase to show you examples from top brands that are killing it with this approach. This increased their motivation and turned many into loyal brand advocates, driving word-of-mouth referrals for the business. Then keep reading!

Data Visualization 97

Data Visualization Customer Feedback Customer Experience Analytic Tools 97

Userpilot

MAY 20, 2024

To design an effective SaaS customer experience, you need to remove the barriers that prevent users from realizing the value of your product. But how exactly can you build a seamless user experience that increases product engagement and growth? It can include FAQs, tutorial videos, step-by-step guides, or help articles.

Customer Experience 85

Customer Experience Analytic Tools Feedback Software User Testing 85

Userpilot

MAY 1, 2024

Building a community is no walk in the park, but creating a brand community around your product can be easy and even fulfilling as long as you stay focused on your goals. Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. That’s understandable!

Feedback Software 75

Feedback Software Customer Feedback User Testing Customer Experience 75

freshtrax

SEPTEMBER 7, 2023

counterparts, by localizing their brands and customer experience to the Japanese market, they have become widespread and extremely popular! If you’d like to know more about the story of Lawson and other brands that have disappeared from the U.S. These stores are vastly different from their U.S. Image source. 35th-anniversary.

User Testing 105

User Testing Customer Experience Branding Travel 105

Pragmatic Marketing

MAY 23, 2017

I’ve seen brands throw millions of marketing dollars at products that ultimately flopped. And that bad marketing or branding could sabotage the success of your products? Breakdowns occur when little thought is given to customer/message fit and how to talk about that product and its brand.

Branding 70

Branding User Testing Marketing Airlines 70

Userpilot

JULY 8, 2024

TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. Customer touchpoints are all the points of contact between the customer and the brand or the product along the customer journey. And retargeting enables you to keep them engaged with your brand. Let’s dive in.

Analytic Tools 84

Analytic Tools Feedback Software Research Software User Testing 84

The Product Coalition

AUGUST 23, 2023

I wireframe so that I can elicit requirements, finalize them, and help my stakeholders and clients really think through the user experience and accessibility. In some cases, style has already been determined for you with brand guides and UI kits, etc. The user experience should have already been finalized, as well.

Data Visualization 119

Data Visualization Feedback Software Customer Experience Reporting Tools 119

Gainsight

OCTOBER 26, 2020

This is part 1 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Despite the fond memories, 80s video games were a lot more frustrating than many give them credit. But unlike the makers of all those old arcade games, you have to put users’ needs first.

Analytic Tools 52

Analytic Tools CTO Customer Experience Data Visualization 52

Userpilot

DECEMBER 3, 2022

TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. User experience is important because good UX gives you a competitive advantage, leads to more positive interactions , and increases your conversion rate. Why is user experience important?

Feedback Software 90

Feedback Software Research Software Analytic Tools User Testing 90

Userpilot

JULY 29, 2024

Userpilot hosts industry-relevant webinars to raise brand awareness. Ahrefs showcases its product through its strategic video marketing campaign. An example of a goal can be increasing brand awareness, driving product expansion , or boosting new feature adoption. Moz uses free tools to attract users organically.

Research Software 80

Research Software Feedback Software Product Marketing Reporting Tools 80

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. – all crucial for enhancing user experience with actionable insights.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Research Software 92

Userpilot

APRIL 3, 2024

Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools. Follow these 6 essential steps to create a resource center: Define the user personas of your product. Video tutorials. Case studies. Checklists.

Feedback Software 84

Feedback Software Analytic Tools Research Software Data Visualization 84

Mind the Product

MARCH 8, 2017

In this talk, Jesus Ramirez , VP Product at Tallwave Capital, explains how effectively leveraging brand in your products can create user experiences which do just that, and which turn your customers into advocates. Brand or Product? Blurring the lines in user experience. Use product to deliver your message.

Branding 53

Branding Customer Experience User Experience Messaging 53

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. Watch the full video here. Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Coalition

APRIL 19, 2022

Ensure Branding Is Consistent Consumers today frequently switch from one website to another or from one app to another. For you, this means making sure your branding and experiences are consistent across all devices and channels. There’s a good chance your organization has a style guide or brand rules.

User Testing 164

User Testing Product Research Customer Feedback Customer Experience 164

Userpilot

APRIL 21, 2024

Web app customer support offers much more functionality and a better user experience compared to mobile app support due to the larger screen size and more feature space. You should add different content types to your resource center so you can cater to each user’s learning style and preference.

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Embedded Analytics 82

Userpilot

APRIL 10, 2024

Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. The five steps to knowledge base creation include: Identify areas where users need help. Personalize the knowledge base content based on user segment. Create granular content.

Feedback Software 77

Feedback Software Analytic Tools Research Software Data Visualization 77

Userpilot

JUNE 11, 2024

Each example will showcase the smart ways interaction designers are pushing the boundaries of user interaction and the lessons that can help you deliver engaging user experiences. Asana makes user interactions fun with gamification. Cognito simplifies the user experience with animation. Get started today!

Data Visualization 71

Data Visualization Feedback Software Analytic Tools Research Software 71

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Positive customer perception can lead to brand loyalty, while negative perception (e.g.

Feedback Software 89

Feedback Software Analytic Tools User Testing Customer Feedback 89

Amir Rozenberg

DECEMBER 7, 2017

How about this: you are sitting on an airplane, trying to watch a video on the flight WiFi and it just stops or pauses constantly. Maybe you’ve tried to watch some home improvement or recipe video that was impossible to watch because it just kept stalling? Nearly 60% of sports videos are on mobile devices in UK.

User Testing 54

User Testing Reporting Tools Product Research Embedded Analytics 54

Intercom, Inc.

AUGUST 12, 2021

Messaging, voice, video – companies should leverage all these different ways of interacting with Only then can they seamlessly escalate conversations from chat messages to phone calls or video calls, depending on what the person or the situation requires. Messaging has become a really quick, easy way to engage with brands.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Userpilot

OCTOBER 7, 2024

A consistent end-to-end customer experience leads to the following benefits: Customer satisfaction and retention : Good CX focuses on eliminating friction from every touchpoint in the user journey. It improves user sentiment, satisfaction levels , and retention rates. A product growth platform like Userpilot comes in handy here.

Customer Experience 88

Customer Experience Data Visualization Customer Feedback User Testing 88

Userpilot

JULY 17, 2023

Localize support for a better customer experience (it’s easier to use customer service software that allows automatic localization than hiring translators). Create video tutorials to simplify customer service integrations. AI video tools like Synthesia are great for creating micro-videos at scale within minutes.

Reporting Tools 78

Reporting Tools Data Visualization Analytic Tools Feedback Software 78

Userpilot

JANUARY 8, 2024

TL;DR A customer acquisition strategy is a comprehensive plan for attracting, engaging, and converting new customers into paying users. By staying consistent with your SEO efforts , you’ll not only enhance your search rankings but also establish your brand as an authority in your industry and niche.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Customer Experience 96