The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. The term “business travel” might easily evoke images of a glittering world filled with business-class flights, expensive corporate dinners, luxury hotel stays, and various enjoyable activities.

Reporting Tools 123

Reporting Tools Travel Systems Review Data Visualization 123

Alchemer Mobile

APRIL 21, 2020

Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. While there’s still more to do, 2019 is the most we’ve seen brands leverage mobile customer feedback to improve their products and adjust their overall business goals. Retail & Shopping. Food & Drink.

Travel 147

Travel Finance Research Software User Testing 147

Alchemer Mobile

DECEMBER 8, 2022

If more people actively tell you they do not love your brand or your app during a specific period, that’s not a failure. Most of us have less patience in the winter, so it checks out that we’d be more likely to fall out of love with a brand or app experience during this time as well. Travel industry customer sentiment findings.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

APRIL 22, 2021

Brands in the Business Services category faced diverse 2020 challenges. Brands focused on shipping faced challenges with cadences parallel to the impacts on local and national supply chains. Brands focused on shipping faced challenges with cadences parallel to the impacts on local and national supply chains.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software Research Software 246

Alchemer Mobile

MARCH 16, 2021

Brands shifted focus to improving long-term retention. Brands only lost an average of 4% of consumers in this group thanks to precise segmenting and proactive, personalized outreach. There are three focus areas for brands to prioritize in order to win in 2021 and beyond: Focus on retention, not acquisition.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

The Product Coalition

OCTOBER 16, 2023

The Enduring Obsession: Big Brands and NFTs — A Tale of Hope and Uncertainty NFTs: A Shaky Start for the Big Fish When it comes to the world of NFTs, even the biggest brands are not immune to the initial turbulence. Major brands, like GameStop, once hyped up their NFT marketplaces, hoping to ride the NFT craze to success.

Branding 135

Branding User Testing Customer Experience Data Visualization 135

Alchemer Mobile

APRIL 28, 2021

issues with supply chains, global price drops, and budget constraints impacted each brand differently. Travel apps ratings and reviews were around or slightly lower than macro app averages. While concerning, this is a solvable problem for mobile teams in 2021 as people slowly begin to travel again. Ratings and Reviews.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Roman Pichler

MAY 1, 2019

We all have to earn a living and every business needs to find ways to monetise its product, be it by generating revenue directly or indirectly, increasing brand equity, reducing cost, or other means. Personally, I’ve found that video calls can often make it unnecessary to travel. The following guidelines help you with this. [2].

Artificial Inteligence 261

Artificial Inteligence Customer Experience Travel Data Visualization 261

Roman Pichler

MAY 1, 2019

We all have to earn a living and every business needs to find ways to monetise its product, be it by generating revenue directly or indirectly, increasing brand equity, reducing cost, or other means. Personally, I’ve found that video calls can often make it unnecessary to travel. The following guidelines help you with this. [2].

Artificial Inteligence 261

Artificial Inteligence Customer Experience Travel Data Visualization 261

The Product Guy

AUGUST 10, 2017

People who donate their time to take a survey might have a very strong opinion – one way or another – about the product or brand. However, how close will that sample be to the product’s real user base? Because of this, they may lie on screening questions to take surveys for products they have no intention of buying.

User Testing 296

User Testing Customer Experience Research Software Customer Feedback 296

Userpilot

JUNE 8, 2022

Brand monitoring is a crucial part of any product’s development process. What is brand monitoring? Brand monitoring is the tasks and activities you do that help you track and monitor what people say about your product and brand across multiple channels. How can brand monitoring help your business?

Customer Feedback 105

Customer Feedback User Testing Feedback Software Branding 105

Lenny Rachitsky

FEBRUARY 25, 2025

brand advantage, network advantage, skill advantage, technical advantage, process advantage—some secret sauce that has helped the company differentiate in the past that can also be applicable to these levers). This usually relates to unique competencies or pre-existing advantages the team/company might have (e.g.

Strategy 117

Strategy Technical Review Product Strategy Product Research 117

Alchemer Mobile

MARCH 23, 2022

The individual industries include Media & Entertainment, Finance, Healthcare, Shopping, Food & Drink, Travel, Business Services, Personal Services, Utilities, and Education. ?Watch They share insights applicable across the mobile landscape, as well as benchmarks specific to your industry. Watch the full webinar here or continue below.

Data Visualization 246

Data Visualization Entertainment Healthcare Webinar 246

Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. App retention can also be used as a trust signal around how well your brand knows its customers. How brands define “successful” retention is extremely dependent on the length of time measured.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Alchemer Mobile

MARCH 14, 2022

This report contains data from the following app categories: Finance. Food and Drink. Healthcare. Personal Services. Media and Entertainment. Business Services. The mobile channel continued to be the most powerful and direct channel to consumers across all industries, with engagement outperforming desktop web and television.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

The Product Coalition

OCTOBER 11, 2021

Virtual concierge helps hospitality brands providing guests with insider information, and this digital concierge does many in-person concierge services during their stay. This virtual service plays as an information provider for travelers when traveling here since no one knows surrounding areas as you do.

Airlines 150

Airlines Travel Software Development Software Developers 150

Roman Pichler

NOVEMBER 12, 2019

I once worked with a telco company that was developing a brand-new commercial product. What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. But regularly traveled to the main site and stayed there for several weeks at a time.

Weak Development Team 206

Weak Development Team Customer Experience Technical Review Product Research 206

Roman Pichler

NOVEMBER 12, 2019

I once worked with a telco company that was developing a brand-new commercial product. What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. But regularly traveled to the main site and stayed there for several weeks at a time.

Weak Development Team 206

Weak Development Team Customer Experience Technical Review Product Research 206

UX Planet

MARCH 29, 2025

Moreover, it significantly impacts several keyareas: Building Customer Loyalty: When users find joy in interacting with your app or website, they form an emotional bond with your brand. Enhancing Brand Image: Theres a direct link between user satisfaction and brand perception. Chances are, you uninstalled it shortly after.

Feedback Software 63

Feedback Software UX Weak Development Team Research Software 63

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”. Retail & Shopping. Food & Drink.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

The Product Coalition

NOVEMBER 1, 2022

Digitalization has transformed the way people live, work, and travel. However, people find it hard to identify how tourists spend on travel and other leisure activities in a savvy-tech world. Understanding consumer behavior in tourism in the digital transformation has been critical for travel agencies and hoteliers.

Research Software 117

Research Software Feedback Software User Testing Travel 117

Alchemer Mobile

APRIL 30, 2020

This data serves as a benchmark for brands with mobile apps in the Finance, Travel, Food and Beverage, Retail and Shopping, Lifestyle, and Media categories. Since the report is an extensive resource, this webinar serves as a valuable synopsis where we walk through the data and highlight key takeaways for our research.

Research Software 147

Research Software Data Visualization Webinar Product Research 147

The Product Coalition

OCTOBER 23, 2019

million bookings made every day, and every tenth person in the world employed in travel services, it’s no surprise that the value of the travel industry is estimated to hit $13.5 In the past, people used to plan their trips through travel agencies?—?but What do these travel startups share? With more than 100k flights, 1.5

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Mind the Product

MARCH 5, 2020

The web is superb for acquiring new users and building a brand. Nearly all brands that opt for an app-based approach build a website, if only to market their app. A domain name and a website for your brand is a good start, but not enough. So, which platform should you adopt for a new digital service, mobile app or the web?

Research Software 176

Research Software Reporting Tools Development Data Visualization 176

The Product Coalition

OCTOBER 26, 2021

where this pasta company focused in order to be successful in the e-commerce B2C CitizenM: Technology instead of concierges Challenge: Different brands with the same star rating were identical and not innovating ?? The three key factors that made it possible are: The cool brand ?? I am often in one in Düsseldorf.

Research Software 173

Research Software User Testing Feedback Software B2C 173

The Product Coalition

JANUARY 12, 2021

With the right strategies in place, effective SEO improves the visibility of your company and boosts brand awareness. A brand that uses strong SEO techniques will rank well on Google’s first page for its most relevant keywords?—?connecting connecting interested searchers with your content and commodities.

Marketing 147

Marketing Strategy Advertising Customer Experience 147

Userpilot

OCTOBER 28, 2024

This means using the welcome survey discussed above to learn what users expect from your brand. Gamification involves integrating game mechanics like challenges, rewards, and feedback to boost enthusiasm for your brand. For example, the travel and events management software, Groupize, created an interactive assistant – G.G.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

The Product Coalition

OCTOBER 25, 2020

Do you want to make your brand stand out from the competition in the modern digital market? This creative house has already helped many startups, medium-sized ventures, and large brands like Google, Pipedrive, Atlassian, Bolt, and others spice up their digital presence with eye-catching and memorable animation. The leading.

Airlines 158

Airlines Magazine Advertising Travel 158

AB Tasty

NOVEMBER 19, 2019

Learn how your travel company can increase their Instagram followers - and why this social network is a great way to drive brand awareness. This article was originally posted on AB Tasty as How to Get More Instagram Followers for your Travel Brand.

Travel 8

Travel Branding Article 8

Alchemer Mobile

MARCH 18, 2021

Brands shifted focus to improving long-term retention. Brands only lost an average of 4% of consumers in this group thanks to precise segmenting and proactive, personalized outreach. And at the beginning of the COVID lockdowns, a lot of different industries, a lot of different brands saw huge boons inside of their apps.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Product Management University

MAY 7, 2020

After 18+ years of training clients in person, the COVID-19 travel restrictions and social distancing have turned Proficientz into an online only business in the short-term. User Experience and Brand Perception Are One and the Same. Your brand is whatever your customers experience, before, during and after they buy.

Certifications 147

Certifications Customer Experience User Testing Travel 147

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. In reality, our data shows that brands only hear from less than 1% of their customer base, which we call the “vocal minority.”.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Intercom, Inc.

JUNE 22, 2020

When customers engage with a brand, they expect the same top-notch experience across both web and mobile platforms. With Intercom, you can customize them to stay consistent with your branding, optimize them for new promotions, and push major updates across multiple channels. 4 brands leading the way with in-app messaging.

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. Context would be externally the travel industry and travelers in Latam, and internally our vision and mid-term strategy.

Weak Development Team 162

Weak Development Team Feedback Software Research Software Development 162

Intercom, Inc.

JUNE 19, 2018

Anyone who’s lost their wallet while traveling knows the process to get fraudulent charges refunded can be painful. 54% of consumers will try a new brand for a better service experience. In fact, research firm Northridge Group found that 54% of consumers will try a new brand for a better service experience.

Reporting Tools 216

Reporting Tools User Testing Research Software Customer Experience 216

Mind the Product

DECEMBER 13, 2018

Headquartered in Kuala Lumpur, Malaysia, the company operates the JobStreet and JobsDB brands helping hundreds of millions of job seekers in seven markets across Asia to find employment and pursue their passion. Sunnyvale and London) and MOO.COM (London).

Analytic Tools 190

Analytic Tools Workshop Data Visualization Government 190

Userpilot

SEPTEMBER 30, 2024

A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. Differentiation : Strategic messaging highlights what makes your brand unique, showcasing features and benefits that set you apart from competitors.

Messaging 111

Messaging Research Software Analytic Tools User Testing 111