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The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. This is a valid question. Apptentive. Quantum Metric.

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The Top Mobile In-App Feedback Tools of 2021

Alchemer Mobile

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. Supporting tech. Mobile in-app feedback tools & solutions.

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Stepping up Your A/B Tests

Mind the Product

This is the first of two posts that deep dive on A/B testing, expanding on a talk I gave at Google Playtime 2016 in London. In this post I share some of the learnings we’ve had after running 60+ A/B tests at Peak , looking at each step of the A/B testing cycle in turn. Brainstorm your A/B tests. Prioritise your A/B tests.

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Leveraging Software Platforms

Roman Pichler

I have seen software platforms that grew so big and powerful over time that they became a bottleneck and slowed down the rate at which the end-user facing products could offer new and enhanced features. Ensure that the Platform is User-Led, Not Technology-Driven. Treat the Platform as a Product.

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Establishing an Effective Product Strategy Process

Roman Pichler

Whenever you create a brand-new product or make bigger changes to an existing one, you will benefit from creating and validating a new product strategy. This is best done as part of a dedicated product discovery period that also investigates crucial user experience and architecture risks. Timeboxed Strategizing.

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How customer expectations are rising – and what to do about it

Intercom, Inc.

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

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Ten UX/UI Design Challenges That Can Compromise Financial Apps

The Product Coalition

With the worldwide revenue from the financial technology sector to double by 2024 , fierce competition evolves. Users share sensitive data and entrust performing operations with their finances, so even minor defects in fintech products destroy confidence, make users question the company’s expertise, and what’s worse, abandon an app.