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6 Customer Communication Pain Points in SaaS + How to Resolve Them

Userpilot

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Better customer support. CSAT surveys.

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The product manager’s guide to customer obsession

Alchemer Mobile

“We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards.” – Jeff Bezos, founder of Amazon. For product managers, the path to success—both on an individual level and for the company as a whole—depends on a deep understanding of their customers.

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Launching a Customer Effort Score Survey: The Ultimate Guide

Userpilot

A Customer Effort Score (CES) survey is a powerful tool for assessing how easy it is for customers to interact with your product. It helps you identify areas for improvement and enhance the user experience. The best times to launch your CES surveys. The best times to launch your CES surveys.

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NPS+: 5 Steps to Get More Out of NPS Surveys

Alchemer Mobile

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. To answer this need, we came up with a better way to gauge customer loyalty and emotion: NPS+. .

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Leveraging Voice of Customer Data: Turning Objections into Sales Opportunities

Alchemer Mobile

This isn’t a matter of luck or guesswork – it’s the power of Voice of the Customer (VoC) data in action. Customer experience initiatives offer invaluable insight into your customers’ preferences, pain points, and expectations.

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Customer Satisfaction (CSAT) Survey Template

Userpilot

Looking for a ready-to-use CSAT survey template? Collecting user feedback is a key element of any product growth strategy. In this guide, we’ll show you how to use a CSAT survey template for all your feedback collection goals! Try Userpilot to get access to ready-to-use CSAT survey templates and more.

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The marketer’s guide to customer obsession 

Alchemer Mobile

“The aim of marketing is to know and understand the customer so well that the product or service fits them and sells itself.” – Peter Drucker, founder of Drucker Institute For marketers, success depends heavily on a deep understanding of their target audience. What additional content or promotions are customers eager for?