The Product Coalition

DECEMBER 23, 2021

UX does matter. The study by the Design Management Institute analyzed the performance of design-led organizations that place influential design decisions at the top as compared to the Standard & Poor’s index over 10 years. Businesses can focus on UX/UI testing for accessibility. If you still doubt it, assess this.

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The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Lean UX emphasizes getting out of the building to find out what those assumptions should be. Guest Post by: David Parmelee, Digital Strategy Consultant.

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User Testing Customer Experience Research Software Customer Feedback 296

UX Planet

MAY 29, 2024

Users will not return to your product if it takes them too long to navigate or understand, so UX researches would look at user behaviours and other datas to try and understand user’s mental model in order to create a good IA. How information architecture define your brand positioning?

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Product Talk

APRIL 10, 2019

Some are brand new to discovery , others are already far along in their journey. Today, I want to share a case study with you about one of those bright spot teams. UX Designer Jamieson Hickingbotham now finds multiple ways to address a single customer need. As a discovery coach , I work with all kinds of companies and teams.

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Intercom, Inc.

AUGUST 25, 2020

Along the way, we’ll explore how conversational UX – cooperative exchanges of inputs and outputs – closes gaps between products and users. Paul Grice , a 20th century philosopher of language who studied how conversation works, is a perennial touchstone for teams working in AI, linguistic engineering, and conversational design.

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Research Software User Testing Product Research Customer Experience 290

The Product Guy

JULY 18, 2019

Doing so will help you better support your team, but also identify and improve on the skills and areas you personally excel, helping you choose the right career path, strengthen your reputation, and building your brand and narrative. This internship grew into a full time role as a project manager.I

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UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Photo by KOBU Agency Usability testing is a user experience (UX) research methodology carried out to uncover problems and opportunities in a design.

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UX Planet

JANUARY 16, 2024

By Mary Moore, copywriter at Shakuro Branding holds the promise of propelling your venture to new heights, capturing hearts, and securing your place in the market. The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. Yet, it’s a double-edged sword.

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Userpilot

OCTOBER 28, 2024

You don’t want to send project managers on the ideal path for UX designers, after all. This means using the welcome survey discussed above to learn what users expect from your brand. Gamification involves integrating game mechanics like challenges, rewards, and feedback to boost enthusiasm for your brand. The result?

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UX Planet

OCTOBER 8, 2024

UX writing is the process of creating and managing all content within and around an app or website interface, both on a macro and micro-scale. To make sure your product’s content and your users’ experience do not fall prey to the latter, we have created this list of 12 world-class UX writing examples.

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UX Planet

FEBRUARY 6, 2025

The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands. Wheres the brand identity?

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Intercom, Inc.

OCTOBER 10, 2019

UX designer are creating worlds, and people live in those worlds. I am someone who started as a librarian and then became an information architect and then became a UX person and then became a publisher and then became a conference producer and podcaster. ” Jonathon: You mentioned earlier that good UX humanizes technology.

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Research Software UX Reporting Tools Analytic Tools 168

UX Planet

SEPTEMBER 16, 2024

Lean UX is an iterative process — image by Amélie Mourichon Introduction So you thought you knew everything about user experience (UX). And then you discover Lean UX , this younger, cooler cousin of regular UX. Lean UX is a different way of approaching UX design. Let’s get into it… What is Lean UX?

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User Testing Product Research UX Research Software 98

Intercom, Inc.

OCTOBER 13, 2020

Case study: Resolution Bot. Automating the resolution of those questions helps companies to scale their support – operating online might mean you can sell to anyone in the world, but you better be able to support all those people if you want to retain your brand. Achieving this balance in practice requires a lot of work.

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Mind the Product

MARCH 28, 2019

Over 85% of Usability Issues Identified With a Moderated Usability Study. Moderated usability studies involve in-person tests with real users. The 4 Phases of Moderated Usability Studies. They follow up with respondents, schedule the tests, and confirm with participants before the study. Preparation. Recruiting.

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Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Book the demo!

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Product Research User Testing Research Software Data Visualization 104

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design? Creating S.M.A.R.T

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Intercom, Inc.

JANUARY 9, 2020

No one understands this better than Jared Spool , the co-founder of Center Centre , the two-year vocational school he helped establish in Chattanooga, Tennessee, with the goal of training industry-ready UX designers and equipping them with the skills they need to be successful on the job from day one. Predicting the future of UX.

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UX Customer Experience Research Software Data Visualization 165

UX Studio

MAY 30, 2023

As a brand or company, design plays a fundamental role in building trust. Additionally, society is paying more attention to a brand’s reputation. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. How to build trust through UX design? Why is trust important?

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Product Innovation Educators

SEPTEMBER 16, 2024

Why Innovation Matters for Future Success Recent studies highlight how important innovation is for organizational success: According to a McKinsey study, 84% of executives say their future success depends on innovation. Jerry is also experienced in guiding teams through various digital transformations and agile processes.

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Research Software Feedback Software User Testing Analytic Tools 301

Userpilot

JUNE 10, 2024

Understanding and addressing user problems is a fundamental aspect of effective UX design. Digging deeper into user problems helps UX designers identify user pain points and create experiences that fulfill their needs. Plus, it allows UX designers to create frictionless experiences that meet user expectations.

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UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. UX designers refer to these predictable cause-and-effect relationships as the “laws” of UX design. In this article, we aim to introduce you to seven such quintessential UX design laws.

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Data Visualization UX Research Software Feedback Software 98

The Product Coalition

JANUARY 11, 2023

UX research, on the other hand, is concerned with understanding how people interact with products or services and using that understanding to improve the overall user experience, emphasizing digital products. UX research helps to improve customer satisfaction, reduce complaints and drop-off rates, and make products more user-friendly.

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Userpilot

MAY 17, 2023

With the latest advances in AI technology and the widespread adoption of chatbots in the SaaS industry, conversational UX design has become a necessity to avoid low-effort conversational interfaces over customer satisfaction. AI chatbots, voice assistants, and interactive apps are the main examples of conversational UX use cases.

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The Product Guy

APRIL 4, 2017

Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. Amanda has a Bachelor of Economics and a Master of Arts (Asian Studies) from Monash University. Nis Frome Content and Product, Alpha UX. Dustin Levy Director of Product Management, Gentex Corporation.

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Userpilot

JUNE 20, 2023

So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. User trust in UX refers to the feeling of security and satisfaction users experience when using your product.

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Userpilot

JANUARY 15, 2024

The roadmap to becoming a UI/UX designer is less about following a strict path and more about embracing a mindset of continuous learning. But how do you know where to begin in UX design ? Let’s review the UI/UX roadmap, what UI and UX are, and how you can get into this career path. What is UX design?

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Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

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Productside

MARCH 20, 2025

She studied at Indiana Universitys Ernie Pyle School of Journalism, where she developed a deep curiosity for understanding problems, asking the right questions, and investigating root causes. From Journalism to Product Strategy Annes journey into product management started in an unexpected placejournalism.

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UX Planet

MARCH 3, 2025

Social Proof: Client testimonials, case studies, and industry awards establish credibility. Key Design Considerations: Personal Branding: Clients hire people, not just work. Key Design Considerations: Clear Value Proposition: A concise and compelling message communicates why a business standsout.

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Reporting Tools Magazine Software Review Customer Experience 59

Userzoom

JUNE 9, 2020

I’m in the unusual position of seeing directly (and indirectly) how hundreds of businesses’ digital departments across different industries have reacted to COVID-19, through my role as a UX research partner at UserZoom. Bring together UX, product, analytics, optimisation, and marketing teams and talk about the roadmap.

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User Testing Product Research Research Software UX 121

UX Studio

DECEMBER 14, 2023

This year, UX studio turned 10 years old. The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. Happy birthday, UX studio! But UX studio did. And now, here we are.

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UX Planet

FEBRUARY 19, 2024

This article is for aspiring designers who are still creating a strong introduction to their UX or UI portfolio. I’m a Designer in San Francisco & I do UI, UX, branding, animation, packaging and print. Former UX Design Intern at Google. Here is a collection of projects for different artists and brands.

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The Product Guy

MAY 15, 2017

Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. Amanda has a Bachelor of Economics and a Master of Arts (Asian Studies) from Monash University. Nis Frome Content and Product, Alpha UX. Dustin Levy Director of Product Management, Gentex Corporation.

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UX Planet

MARCH 3, 2025

Social Proof: Incorporate customer testimonials, case studies, and trust badges to build credibility. Here are detailed best practices: Functional and Straightforward Design: Keep the design clean and clutter-free, using a simple color scheme aligned with your brand. Use real names and photos for authenticity, such as Rated 4.9/5

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User Testing Research Software Data Visualization Reporting Tools 59

Piyanka Jain

MAY 13, 2020

EY sends one set of branded matched-up work attire every month for $39.99/month As you develop a greater understanding of your segments and you A/B test UX-offers-messaging combinations, you will start creating above-average customized experiences and serving every segment with what they need and want. EverYoung (EY).

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freshtrax

APRIL 18, 2023

This Zambian-born designer worked as an architect in South Africa, studied design at Stanford University, and currently works as a UX designer in Tokyo. While enrolled in the master’s program, studied abroad at Stanford University. Akiko Sakamoto Akiko works as a UX researcher at Btrax. Akiko: I see.

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