Mind the Product

MARCH 17, 2020

She’s author of Build Better Products: a Modern Approach to Building Successful User-Centered Products ( US / UK ), the funniest trove of practical advice we’ve come across, as well as UX for Lean Startups ( US / UK ), which we didn’t have time to read before our chat. Quote of the Episode. Building better products.

Product Research 39

Product Research Research Software Customer Experience Feedback Software 39

Userpilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn. Features to look for in customer retention software: Analytics and tracking. Customer reviews.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

Userpilot

APRIL 26, 2024

Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

JULY 10, 2024

It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. Here’s all you must know.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. TLDR; Instructional design software helps you create custom eLearning courses and training material.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Userpilot

OCTOBER 24, 2022

NPS data helps you dig deeper into your customers and find out whether they are your brand’s promoters, passives, or detractors. You can identify your power users , turn them into brand advocates, and convert passive users into promoters. You should always customize the design of your surveys and integrate them with your brand.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. This includes unlimited no-code features and page tagging, user segmentation , and behavioral analytics. Retroactive analytics Retroactive analytics enables non-technical product teams to track user behavior data without any coding. Pendo review. No integrations.

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Alchemer Mobile

JULY 25, 2024

Whether through surveys, online reviews, or direct interactions, gathering actionable feedback provides invaluable insights into areas for improvement. Proactively gathering feedback allows you to quickly identify and solve their pain points before they result in wider issues, like churn or negative reviews. What does that look like?

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Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? Review generation user flow. Benefits of tracking user flows Mapping and tracking user flows give you invaluable insights that lead to smarter UX design decisions and a more satisfying user experience. Build your user flow diagram. Forgot password user flow.

Customer Feedback 105

Customer Feedback Data Visualization User Testing Analytic Tools 105

Userpilot

MARCH 21, 2023

You can also tailor your walkthroughs and tours to your brand and product offerings without any prior coding knowledge. UserGuiding has a very good rating on popular user review sites like G2. The reviewers highly regarded it for its ease of use, pricing plans, and no-code solution. Reviews about UserGuiding.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Software Review 98

Userpilot

JUNE 28, 2023

This is the key question we answer in our in-depth review. HubSpot surveys are a feature of HubSpot’s feedback software that you can use to collect feedback to gain a better understanding of customer needs and pain points. Alternatively, click Create Survey in the top right corner to create a brand-new one.

Product Research 98

Product Research Data Visualization Software Review Feedback Software 98

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Book the demo!

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Intercom, Inc.

SEPTEMBER 17, 2018

When it comes to software for businesses, users often have to install the software, invite their team or message their customers. All of these are high consequence actions that deserve care and thought, if not review and approval. These steps are anxiety-inducing and in larger companies can involve internal review and QA.

Onboarding KPIs 167

Onboarding KPIs User Testing Customer Experience Software Review 167

The Product Coalition

APRIL 7, 2021

Today, many brands realize the urgent demand for having their own mobile application to be tightly connected with their customers and run their businesses online more successfully. Fireart Studio Fireart Studio is a boutique design and software development company with a headquarter in Warsaw, Poland.

Research Software 113

Research Software Feedback Software Artificial Inteligence User Testing 113

Userpilot

APRIL 30, 2022

In the end, you’ll know how to create in-app notifications code-free. Pick the ones that are most suitable for your brand and audience. It is a UX/UI pattern that aims to draw users’ attention to a specific area or spot on the screen. Userpilot is a no-code tool that allows you to create in-app notifications, messages, etc.

Feedback Software 98

Feedback Software Analytic Tools Software Review Customer Feedback 98

Userpilot

JANUARY 15, 2024

The roadmap to becoming a UI/UX designer is less about following a strict path and more about embracing a mindset of continuous learning. But how do you know where to begin in UX design ? Let’s review the UI/UX roadmap, what UI and UX are, and how you can get into this career path. What is UX design?

User Testing 103

User Testing Research Software Feedback Software UX 103

UX Studio

DECEMBER 14, 2023

This year, UX studio turned 10 years old. The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. Happy birthday, UX studio! But UX studio did.

Research Software 90

Research Software UX Feedback Software User Testing 90

Userpilot

JULY 17, 2023

Searching for the best software for customer feedback to truly understand your customer sentiment ? Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. UserVoice stands out as software for customer feedback with its collaboration and segmentation features.

Feedback Software 19

Feedback Software Customer Feedback Data Visualization Analytic Tools 19

The Product Coalition

AUGUST 3, 2021

Before we look at the problems with Mailchimp, let’s look at the pros of the tool: Code-free email set up Marketing calendar Marketing automation Landing pages & Signup forms Robust analytics & reporting Social sharing But, the burning issue that the users of Mailchimp face are that, their emails land on the Spam folders.

Customer Experience 147

Customer Experience Analytic Tools Data Visualization Reporting Tools 147

The Product Coalition

OCTOBER 15, 2020

But bless them UX designers, we have come a long way. Adopt fancy UX In a recent experiment on the US Census page, 86% of users failed to find the ‘current population ’ when it was presented in large red numbers. Product Management | Websites Best practices checklist from a Fortune 10 product manager Remember this version of yahoo?

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Weak Development Team Customer Experience Research Software User Testing 164

Mind the Product

DECEMBER 13, 2018

We’re thrilled to announce the first of our amazing line-up of speakers and announce all our deep-dive workshops, connecting international and regional thought leaders with the vibrant product and UX community across AsiaPac. Jeff Gothelf, Author of Sense and Respond & Lean UX.

Analytic Tools 155

Analytic Tools Workshop Data Visualization Government 155

Userpilot

FEBRUARY 3, 2023

Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand. Build a customer journey map to make sure you’re hitting all the touchpoints and understanding how customers engage with your brand at every moment. Creating user segments in Userpilot.

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

APRIL 21, 2022

Crafting a consistent brand voice that aligns with your user personas is a great way to make your microcopy more engaging. Here are a few things microcopy can help you with: Present your brand voice. A software suite riddled with typos or awkwardly phrased microcopy simply won’t fly with modern consumers.

Research Software 98

Research Software Customer Experience User Testing Customer Feedback 98

Mind the Product

MAY 5, 2020

Integrating product, development and UX effectively. Now a trainer, Discovery and Leadership consultant, he’s spoken at Mind the Product Engage (Hamburg and Manchester), the Business of Software, Turing Festival, a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford, and Brighton… so far!)

Product Research 143

Product Research Feedback Software Technical Review Entertainment 143

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. For longer signup processes, use gamification to improve the UX and create fully engaged customers. What is onboarding UX? Ready to get into it?

Onboarding KPIs 98

Onboarding KPIs Feedback Software UX Data Visualization 98

Userpilot

MARCH 29, 2023

Chameleon offers excellent onboarding and survey functionality with high-level customization, but it’s the most expensive tool in this review. Userpilot has the most advanced functionality of all the Userflow alternatives reviewed. according to G2 reviewers. U serflow: What is it and what features does it offer?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

SEPTEMBER 2, 2022

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. What is customer education? Integrations.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

MARCH 7, 2022

Sadowski is the founder and CEO of Brand24 , a social media monitoring solution that provides instant access to brand mentions across social, news, blogs, and more. Brand24 wasn’t the first brand monitoring tool in the market, but they were determined to stand out from the crowd with the best Product Experience. How it started.

Analytic Tools 134

Analytic Tools Data Visualization Reporting Tools Technical Review 134

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

SEPTEMBER 3, 2022

Common feedback sources are onboarding surveys, user interviews, NPS surveys , CSAT surveys, public reviews, and social media mentions. Use a brand monitoring tool to analyze feedback via brand mentions across all relevant touchpoints and channels. They are more likely to leave positive reviews and spread positive word-of-mouth.

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Userpilot

APRIL 14, 2023

Clear goals, excellent UX design, and reliable analytics are the three core ingredients of a successful onboarding strategy. Focusing on companies in the same niche could provide valuable insights on how to retain existing customers and implement great user onboarding flows, but you could also study brands in other sectors.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Onboarding KPIs 98

UX Planet

SEPTEMBER 3, 2024

This article reviews 3 popular contribution models: 1. The model is primarily focused on medium and heavy contributions (creating a brand new component or tool) but can also be used for light contributions that can affect multiple teams (a small design tweak to an existing component or style that is used in many parts of the system).

Systems Review 73

Systems Review Software Review Technical Review Healthcare 73

Userpilot

AUGUST 29, 2022

A digital adoption platform (or DAP ) is in essence a piece of software integrated on top of your service, app, or website that helps improve user adoption. 5 best product adoption software platforms for product managers. A DAP is important because they help you unlock value for your users sooner. Pros of Userpilot. In-app help.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JANUARY 26, 2023

But first, let’s talk about what customer loyalty is: TL;DR Customer loyalty is an emotional bond between a brand and its customer that makes them consistently do business with a particular brand and recommend it to other potential customers. In contrast, advocates promote your brand on your behalf through word-of-mouth.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Customer Experience 98