Userpilot

JULY 16, 2024

In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth. This process grants you a competitive advantage and fosters brand loyalty. Hopstack’s differentiator is its exceptional user experience.

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Differentiation Analytic Tools Research Software Feedback Software 111

UX Planet

FEBRUARY 3, 2025

Inclusive by Design: Transform Your UI/UX from Good to Great In todays digital landscape, ensuring accessibility is no longer optionalit is a critical aspect of designing user interfaces (UI) and user experiences (UX). Solution & Example : Designing with colorblind users in mind (e.g., A ratio of at least 4.5:1

UX 101

UX Research Software Data Visualization User Testing 101

Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Analyze the collected data and prioritize changes.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

The Product Coalition

OCTOBER 16, 2023

The Enduring Obsession: Big Brands and NFTs — A Tale of Hope and Uncertainty NFTs: A Shaky Start for the Big Fish When it comes to the world of NFTs, even the biggest brands are not immune to the initial turbulence. Major brands, like GameStop, once hyped up their NFT marketplaces, hoping to ride the NFT craze to success.

Branding 134

Branding User Testing Customer Experience Data Visualization 134

The Product Guy

OCTOBER 2, 2016

I joined a growing user experience agency called Motivate Design, without having any real knowledge about UX and its function within product strategy. However, it seemed that it was unanimous that a great PM will do their best to conduct both and collect as much data as possible, even if they have to be resourceful.

Product Research 367

Product Research User Testing Product Management Product Manager 367

Userpilot

OCTOBER 28, 2024

Use welcome surveys to identify users’ jobs to be done and use cases. This survey can help you deliver tailored content to your audience with different onboarding elements: interactive walkthroughs , resource center , user onboarding checklists, tooltips, and surveys. Determine user roles to tailor their experiences.

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User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement. System status visibility.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

Alchemer Mobile

NOVEMBER 6, 2024

Organizations of all types, from Fortune 500 brands to government agencies and school districts have all been going through Digital Transformation for decades. Sentiment data offers valuable insights into how customers perceive your brand, app, or website. Guessing what customers want is not true customer obsession.

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User Testing Customer Feedback Customer Experience Product Research 100

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. No one can denythat.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ? Let’s get right to it!

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User Testing Customer Experience Product Research User Experience 97

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. TL;DR A resource center provides tailored content to aid users in problem-solving your product.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

UX Planet

MARCH 29, 2025

Moreover, it significantly impacts several keyareas: Building Customer Loyalty: When users find joy in interacting with your app or website, they form an emotional bond with your brand. By dedicating resources to refine these moments, businesses can enhance conversion rates, drive up sales, and minimize customer turnover.

Feedback Software 65

Feedback Software UX Weak Development Team Research Software 65

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. This saves companies valuable time and resources. Apptentive. Rightpoint.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

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Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

NOVEMBER 7, 2024

Before we discuss the steps for creating interactive demos, let’s explain some of the benefits so you can see why this marketing asset is not a waste of resources. Well implemented, product demos help to: Improve user engagement : Today’s B2B buyers are independent—they want to research and evaluate solutions on their own terms.

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Demo Analytic Tools Feedback Software Research Software 103

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. This saves companies valuable time and resources. Apptentive.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Intercom, Inc.

OCTOBER 13, 2020

Automating the resolution of those questions helps companies to scale their support – operating online might mean you can sell to anyone in the world, but you better be able to support all those people if you want to retain your brand. A big risk with a project like this is always end user experience.

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Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

JUNE 11, 2019

Welcome pages reflect your brand. Users probably have some knowledge of your brand before making it to the welcome screen: they’ve seen ads, visited your website or followed you on social media. The way customers engage with your product out of the gate is hugely impactful on whether users churn or not.

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User Testing Customer Experience Data Visualization Download 203

UX Planet

NOVEMBER 4, 2024

Photo by KOBU Agency Usability testing is a user experience (UX) research methodology carried out to uncover problems and opportunities in a design. Basically, usability testing helps you find issues to fix and things to improve in a user interface — whether it’s a prototype or live product. Ok, that’s great for UX theory nerds.

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User Testing Product Research Reporting Tools Testing 75

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Intercom, Inc.

FEBRUARY 9, 2021

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. Using chatbots is one way to do this, enabling you to meet the expectation of a rapid, efficient support experience without needing more team resources.

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User Testing Reporting Tools Customer Feedback Customer Experience 222

Reveal

FEBRUARY 20, 2025

Many dashboard libraries require developers to spend a significant amount of resources to make sure the analytics features are both functional and performant. This will allow your team to focus on the user experience rather than re-building complex features from scratch. For enterprises and OEMs, performance is the top priority.

Embedded Analytics 59

Embedded Analytics Data Visualization Dashboard Analytic Tools 59

UX Planet

FEBRUARY 6, 2025

The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands. Wheres the brand identity?

Banking 79

Banking Data Visualization Feedback Software Customer Experience 79

Alchemer Mobile

JULY 13, 2021

Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product. Promote product-led growth.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Intercom, Inc.

FEBRUARY 22, 2019

These may be questions like “how do I add more users?” AI chatbots use your existing information and resources, like FAQs or knowledge bases , to answer questions and offer help. If your team is unavailable, a chatbot can step in to answer questions and provide links to resources. A consistent user experience is created.

Customer Experience 267

Customer Experience Artificial Inteligence Inbound Banking 267

Gainsight

DECEMBER 18, 2024

Companies are now focusing on creating vast knowledge bases filled with resources that customers can easily navigate. As customers interact with your product, they should also have immediate access to support resources tailored to their specific context.

Reporting Tools 52

Reporting Tools Customer Experience Artificial Inteligence Customer Feedback 52

The Product Coalition

DECEMBER 23, 2021

If the process of organizing, planning, and controlling finances is smooth and swift, users will probably turn into the brand advocates. Novel users don’t always grasp a full idea regarding what instruments best fit the process of trading diverse stocks. Secondly, most fintech apps are to deal with users from across the globe.

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Weak Development Team UX User Testing Technical Review 184

freshtrax

MAY 19, 2023

Brand names such as Coca-Cola and McDonald’s, for example, are recognized by people in every country they operate in, and they have an image of being globally famous. Japanese companies often provide a wide range of services, spreading their resources thinly. It becomes harder to retain and attract talented individuals.

Customer Experience 109

Customer Experience Branding Naming User Experience 109

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Act on customer feedback : Use in-app surveys to segment and address dissatisfied users.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

UX Planet

SEPTEMBER 22, 2024

As designers, whether in content or UX, it’s our job to capture attention quickly and ensure the site structure is intuitive, aligns with your brand and effectively tells your story. Why site architecture matters When designing a website, it’s easy to focus on visuals, content, and branding.

User Testing 111

User Testing Data Visualization Customer Feedback Customer Experience 111

Intercom, Inc.

JULY 26, 2022

C ustomer experience (CX), or consumer experience, is the result of every interaction or touchpoint a customer has with your brand – both with your people and your products. . What is a customer service experience? Why should customer experience be considered important? Conversely, 17% of U.S.

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Customer Experience User Friction Data Visualization Customer Satisfaction 138

The Product Coalition

JULY 29, 2022

According to him, the chief purpose of ML was to simplify and automate operations that granted computers their ability to learn without explicit programming and improve the overall user experience. billion U.S. dollars to almost 126 billion U.S.

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Artificial Inteligence Data Visualization Reporting Tools Customer Experience 194

Roman Pichler

FEBRUARY 11, 2020

I have seen software platforms that grew so big and powerful over time that they became a bottleneck and slowed down the rate at which the end-user facing products could offer new and enhanced features. The platform had become a bottleneck. I hence recommend that you carefully manage the growth of your platform.

Feedback Software 280

Feedback Software Software Review Technical Review Customer Experience 280

Userpilot

JULY 8, 2024

TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. Examples of post-purchase touchpoints include thank you and welcome emails, upsell and cross-sell messages, onboarding flows , self-service resources, and new feature announcements. Let’s dive in. Book Userpilot demo!

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Intercom, Inc.

MARCH 28, 2022

With digital becoming an integral part of the new normal, those brands that can elevate the human experience will be able to make a lasting emotional connection with their customers, which then becomes transformational.”. 90% of Americans say that customer service is important to their choice of – and ongoing loyalty to – a brand”.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization Research Software 228

UX Planet

SEPTEMBER 8, 2024

Downsides Inconsistency : The lack of a unified system can lead to inconsistent user experiences across products and brands. Duplication of effort : Teams may end up solving the same problems in different ways, wasting resources. Quick iteration : Changes can be implemented without the need to coordinate with other teams.

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Reporting Tools Feedback Software Government Systems Review 105