UX Planet

MAY 29, 2024

Examples from IKEA and Netflix on how IA improves user experience and serves as a business strategy. it consists of 3 core pillars, users, context, and content. By allowing users to find what they are looking for as effortless as possible, a well-developed IA improves the overall user experience of the product.

Information 98

Information Branding Positioning Research Software 98

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. No one can denythat.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

JULY 16, 2024

In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth. This process grants you a competitive advantage and fosters brand loyalty. Hopstack’s differentiator is its exceptional user experience.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

Product Innovation Educators

JANUARY 15, 2024

Prior to SCAD, Paul spent 25 years in the corporate world leading world-class digital and user experience design teams, primarily in e-commerce, most notably with The Home Depot and Barclays. We presented the ideas to the mayor of Atlanta and the Chief of Police, and now it has gone to market. We deliver agency-level work.

User Testing 284

User Testing Product Research Customer Experience Research Software 284

Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Analyze the collected data and prioritize changes.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

Roman Pichler

SEPTEMBER 19, 2016

A process like Scrum is a great fit for your product when it is brand-new or young, and when you extend its life cycle, as shown in the picture below. When working on a brand-new product, trying to achieve PMF, or struggling to keep the product growing, you typically face many unknowns and a substantial amount of uncertainty and change.

User Testing 308

User Testing Product Research Customer Experience Customer Feedback 308

Userpilot

AUGUST 30, 2024

The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. We also identify some best practices to follow when creating the user experience map.

Data Visualization 104

Data Visualization Customer Experience User Experience Analytic Tools 104

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement. System status visibility.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

Roman Pichler

OCTOBER 6, 2020

For example, generate revenue or meet a profit margin, reduce cost, or develop the brand? What kind of user experience (UX) should the product give rise to? To do so, consider the amount of innovation and risk present and allocate an appropriate timebox. How will it differ from competing offerings?

Product Research 287

Product Research Technical Review Feedback Software Research Software 287

Intercom, Inc.

JUNE 22, 2022

Custom Actions lets you make API calls that can present information in bots (e.g. Custom Actions lets you make API calls that can present information in bots (e.g. Build powerful self-serve experiences in Resolution Bot and Custom Bot with ease. The bot presents a set of support options, including invoice status.

Customer Experience 218

Customer Experience Inbound Data Visualization Customer Satisfaction 218

Alchemer Mobile

NOVEMBER 1, 2024

They also present a valuable opportunity to collect user feedback on a range of topics, from brand sentiment to user experience, using mobile app surveys. To further optimize and improve the mobile user experience, tailor questions based on user behavior or app activity.

Feedback Software 182

Feedback Software Product Research User Testing Customer Experience 182

The Product Guy

MARCH 14, 2017

So give designers bigger challenges like: “We should redesign the sign up flow to decrease drop-offs” or “add a new reporting module to this business app, so users can easily present their results”. Frame them from the user’s perspective, and tell them why the given problem is worth it to be solved.

User Testing 304

User Testing Research Software Feedback Software Data Visualization 304

Userpilot

NOVEMBER 7, 2024

moments —those points in the customer journey where the user suddenly understands the value of your product and how it solves their problem—deeper engagement, more qualified leads, and smoother sales cycles. This both shortens the sales process and enhances the customer experience. Focus on “Aha! Dropbox’s product tour.

Demo 103

Demo Analytic Tools Feedback Software Research Software 103

Roman Pichler

NOVEMBER 2, 2021

A development team does a good job if the following three conditions are fulfilled: First, the group reliably meets the agreed sprint goals and delivers product increments that offer a great user experience and exhibit the desired software quality. Say that you are working on a new brand-new product. Thank you for that.

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Weak Development Team Development Software Review Technical Review 365

Userpilot

DECEMBER 10, 2022

By reducing friction in your user experience, you will improve engagement , drive loyalty and retention, and ultimately boost conversions. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? How to identify user experience friction. Interaction friction.

Customer Experience 98

Customer Experience User Friction User Testing Customer Feedback 98

Userpilot

SEPTEMBER 29, 2022

This data makes it easier to optimize product features and improve them to better the user experience. Ultimately, growth engineering enables SaaS companies to iterate quickly, experiment with possible new solutions, and implement major or minor user experience improvements. Growth hacking vs. growth engineering.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

JANUARY 9, 2023

Practical tips and examples of onboarding designed by some top SaaS brands. An onboarding screen is an introductory screen a user sees when they open a new app for the first time. Onboarding screens typically consist of quick walkthroughs, tooltips, or other UI elements and end with the user taking key steps in the product.

Customer Experience 98

Customer Experience Analytic Tools Research Software Data Visualization 98

Roman Pichler

SEPTEMBER 2, 2024

It applies to a brand-new product as well as an existing one whose current strategy is no longer valid, for example, as market conditions change. Unlike product discovery , it is not primarily concerned with determining the right solution—finding the right features, and creating the right user experience.

Product Research 227

Product Research Product Strategy Strategy Research Software 227

Mind the Product

MARCH 28, 2019

Typically, these insights are used to refine and iterate the prototype for a follow-on study with five more users. Researchers review the results of the studies, synthesizing key insights on usability issues, user sentiment, and more. They present their results and data-backed recommendations to the design team for product improvement.

User Testing 187

User Testing Product Research Customer Experience Customer Feedback 187

The Product Coalition

DECEMBER 23, 2021

For instance, by deeply analyzing the needs of the clients with visual impairment, UX experts can choose the most vital aspects presented in the graph and provide their text description correspondingly. If the process of organizing, planning, and controlling finances is smooth and swift, users will probably turn into the brand advocates.

Weak Development Team 184

Weak Development Team UX User Testing Technical Review 184

Mind the Product

MARCH 14, 2019

Illustrations can Reduce User Frustration by Humanising Your Product. When a product is in its infancy, errors happen and frustrations can rise quickly when there is no friendly human present. To avoid users losing interest, Monzo takes that opportunity to build excitement with an emotion-filled animated mascot.

Customer Satisfaction 185

Customer Satisfaction User Testing Banking Customer Experience 185

Roman Pichler

APRIL 5, 2022

For product strategy and roadmap meetings, I recommend involving the key stakeholders , for example, someone from sales, marketing, support, and finance, as well as development team representatives—ideally members who know about the user experience (UX), architecture, and technologies. Stay present. 8 Choose a Decision Rule.

Weak Development Team 304

Weak Development Team Product Management Product Manager User Testing 304

Mind the Product

APRIL 26, 2020

We identified over 160 well-established protocols from which we were able to present a quality, curated list to help users quickly find the information they needed. For those researchers, it was like having a brand new recipe to cook, without knowing most of the ingredients. Our Approach. Conclusion.

Research Software 195

Research Software Feedback Software User Testing Product Research 195

Intercom, Inc.

FEBRUARY 22, 2019

You’re unable to have your support team present 24/7. Consider implementing live chat or targeted messaging first if you have yet to do so: this will still help reduce your support volume and improve your customers’ experiences no matter the size of your business. A consistent user experience is created.

Customer Experience 267

Customer Experience Artificial Inteligence Inbound Banking 267

UX Planet

FEBRUARY 6, 2025

The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands. Wheres the brand identity?

Banking 79

Banking Data Visualization Feedback Software Customer Experience 79

Mind the Product

OCTOBER 7, 2019

Gerard Dolan is a Customer/User Experience and Product Design Consultant. In this Toronto ProductTank talk he illustrates the power of experience mapping, answers the questions of what it is, why we do it and the value of doing it by exploring: The types of experience maps. The experience mapping process.

Customer Experience 150

Customer Experience Advertising Consulting Framework 150

Intercom, Inc.

AUGUST 12, 2020

A brand new support triage Task Bot will quickly start collecting useful information, while enhancements to Custom Bots allow for sophisticated targeting. Meet our brand new side navigation. More powerful Inbox. But wait, there’s more. We are offering a leap forward in customer support – the days of compromise are over.

Data Visualization 249

Data Visualization Reporting Tools Customer Experience Customer Feedback 249

The Product Coalition

MAY 24, 2023

Best practices of Alconost Animated Video Production from 2022 In this overview, we present selected animated videos for business made at Alconost in 2022, talk about the problems these videos solved, and share observations that can help you order the best animated videos for your business growth.

Customer Experience 137

Customer Experience User Testing Advertising Customer Feedback 137

Roman Pichler

JUNE 6, 2017

Question marks are products with high growth that don’t yet deliver significant business benefits—be it generating revenue, selling other products or services, enhancing the brand equity, or saving money. [1] 1] Stars show high growth and deliver the desired benefits. Both development steps require effort, time, and money.

Customer Experience 190

Customer Experience Data Visualization Branding Development 190

The Product Coalition

JUNE 30, 2021

This way, you will bring your customers a more personalized user experience. The thing is that users will be searching for narrowly defined goods on your e-commerce website. In simple terms, you need to release a solution with limited functionality to present it to early adopters and collect their feedback.

Feedback Software 158

Feedback Software Customer Experience Data Visualization Customer Feedback 158

The Product Coalition

JANUARY 17, 2022

Compass for new product managers for how to build an API developer portal | Photo by Ali Kazal on Unsplash With APIs-as-a-Product on a rocketship since 2005, there are many elements that product managers need to master in their Developer persona user experience (Dx) to win and protect their business.

UX 154

UX Data Visualization Development Reporting Tools 154

UX Planet

NOVEMBER 4, 2024

Photo by KOBU Agency Usability testing is a user experience (UX) research methodology carried out to uncover problems and opportunities in a design. Basically, usability testing helps you find issues to fix and things to improve in a user interface — whether it’s a prototype or live product. Cambridge, MA: Elsevier. Hertzum, M.

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User Testing Product Research Reporting Tools Testing 75

UX Planet

MARCH 3, 2025

Simple Onboarding: Easy sign-up, guided product tours, and interactive demos improve user adoption. Pricing Transparency: Clearly presenting pricing tiers and what each plan offers reduces friction in decision-making. Conversion-Optimized CTAs: Strong, action-driven CTAs like Start Free Trial or Book a Demo guide users towardsign-up.

Reporting Tools 58

Reporting Tools Magazine Software Review Customer Experience 58

Product Talk

JANUARY 3, 2024

His approach involved a lot of presentation and repetition of specific examples. Next, Mike would catalog all of the examples he’d built up and present them to the sales team. “I Eventually, though, I find that by presenting progress on improving the metrics regularly, it forces the product teams to understand the connections.

Product Research 267

Product Research Customer Experience Research Software Reporting Tools 267

The Product Coalition

SEPTEMBER 29, 2020

Influence is built up by a mixture of how you behave with your teammates, your track record of success, and how you present your decisions. Think about your personal brand Everything you do as say, especially in front of the people you work with day-to-day, affects their opinion of you. Be a keeper of the vision.

Product Management 187

Product Management Product Manager Data Visualization Weak Development Team 187

Intercom, Inc.

JULY 26, 2022

C ustomer experience (CX), or consumer experience, is the result of every interaction or touchpoint a customer has with your brand – both with your people and your products. . According to a PWC study , customers are willing to pay a premium for products from brands that offer a better customer experience. .

Customer Experience 138

Customer Experience User Friction Data Visualization Customer Satisfaction 138