Alchemer Mobile

MARCH 8, 2022

Simply put: Customer engagement refers to the relationship and interactions customers have with a brand across all touchpoints and steps along the customer journey. Strong customer engagement means customers interact with the brand in more meaningful ways, further building loyalty. More brand evangelists. Increased sales.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Product Innovation Educators

FEBRUARY 17, 2025

Our guest is Francesca Cortesi, CPO and consultant for some of Europe’s multi-billion dollar brands and fastest growing businesses. Instead of preparing perfect presentations for the boardroom, successful product managers: 1. Mastering Stakeholder Management Effective stakeholder management requires a proactive approach.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Userpilot

JULY 16, 2024

In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth. This process grants you a competitive advantage and fosters brand loyalty. Apple differentiates itself through brand image and reputation.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

Alchemer Mobile

NOVEMBER 8, 2022

includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. “Now with just a few clicks, every brand can ask questions confidently knowing they are able to follow up with all of their customers in an instant.”

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Alchemer Mobile

FEBRUARY 26, 2025

Over time, this responsiveness drives long-term success and brand loyalty. This is evident in the fact that brands with strong omnichannel customer engagement grow revenue 9.5% Dive into the challenges and opportunities presented by a changing feedback landscape. annually, compared to 3.4%

User Testing 130

User Testing Customer Feedback Feedback Software Data Visualization 130

UX Planet

MAY 29, 2024

This room-based filter in particular offer several benefits on multiple levels, for example, User experience: By introducing room-based filter, it improves user’s navigating experience by ensuring users are presented with items that are relevant to their current context. How information architecture define your brand positioning?

Information 98

Information Branding Positioning Research Software 98

The Product Guy

JULY 2, 2020

Communication underpinned and still does underpin my day to day to work, whether this is nonverbal communication in the morning to uplift your team, a quick rational response over slack to make informed decisions, or presenting your product roadmap to a room of customers. .

User Testing 451

User Testing Product Research Customer Experience Data Visualization 451

Intercom, Inc.

JULY 29, 2020

Companies work to unlock the story of their brand , to tell the story of their target customers, use data to tell stories about their industry or provide further insights. So it’s no surprise that storytelling has become such a popular part of brand marketing. This trend gets at a central truth: we like hearing stories.

Data Visualization 271

Data Visualization User Testing Branding Customer Feedback 271

Roman Pichler

JULY 7, 2020

This presents you with a choice: You can organise the teams primarily around features or architecture building blocks. This makes them better suited for coping with innovation, uncertainty, and change—challenges that are present at the early life cycle stages and a life cycle extension. Why Does this Matter to Product People?

User Testing 333

User Testing Feedback Software Customer Experience Customer Feedback 333

Lenny Rachitsky

NOVEMBER 19, 2024

Previously, she was a senior director of product at Big Health, a product marketer at Dropbox, and designed youth advocacy campaigns with major brands like H&M and 3M that engaged millions of young people. You can implement a similar approach in any area where you provide consistent feedback, such as PRDs, presentations, or roadmaps.

User Testing 128

User Testing Customer Feedback Feedback Software Reporting Tools 128

Roman Pichler

NOVEMBER 3, 2020

But as long as innovation, change, and risk are present, this approach is ineffective. In the picture above, the process starts at the top of the cycle by creating a new strategy, either for a brand-new product or an existing one.

Product Strategy 420

Product Strategy Strategy Product Research Technical Review 420

Product Innovation Educators

JANUARY 15, 2024

We presented the ideas to the mayor of Atlanta and the Chief of Police, and now it has gone to market. A 10-week partnership starts with a kickoff with the brand partner. At the midpoint, we meet with the brand partner to make sure we’re solving the right problem. Joining us is Paul Stonick, the Vice President of SCADpro.

User Testing 284

User Testing Product Research Customer Experience Research Software 284

The Product Guy

OCTOBER 2, 2016

His advice and the know-how shared by others through the live stream presentations have made me think a lot about whether product management was the path that I wanted to take in my career. About Sean Echevarria Sean Echevarria is currently the Manager, Talent Brand for Jet.com , the shopping site dedicated to saving you money.

User Testing 367

User Testing Product Research Product Manager Product Management 367

UX Planet

FEBRUARY 5, 2025

Enter Rumi Cosmetiques , a brand that aced the eCommerce game by doing precisely this. Spoiler alert: it worked wonders, demonstrating that when you align your brands digital strategy with your users expectations, you achieve incredible results. Branding also received a fresh coat of paint. Ready to uncover their secrets?

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Roman Pichler

JANUARY 20, 2025

Product Strategy Discovery As its name suggests, product strategy discovery is about finding an effective product strategybe it for a brand-new product or an existing one whose current strategy is no longer valid. This might be to generate revenue, achieve a profit margin, reduce cost, increase productivity, or strengthen the brand.

Systems Review 167

Systems Review Product Strategy Strategy Product Research 167

Alchemer Mobile

NOVEMBER 10, 2020

and Robi Ganguly , CEO and Co-founder of Apptentive, discussed these strategies in their keynote presentation at the Mobile On Air Conference last month. leading the company’s customer experience platform by gathering feedback from customers in-store and online for the portfolio of brands. For example, Gap Inc.

User Testing 244

User Testing Customer Feedback Feedback Software Research Software 244

Roman Pichler

OCTOBER 6, 2020

For example, generate revenue or meet a profit margin, reduce cost, or develop the brand? Whenever you create a brand-new product or when you make bigger changes to an existing one, like taking it to a new market , you will benefit from using a dedicated, timeboxed product discovery period. How will it differ from competing offerings?

Product Research 287

Product Research Technical Review Feedback Software Research Software 287

Alchemer Mobile

MAY 4, 2021

However, in-app surveys present an entirely unique opportunity to engage with customers and gather feedback in real time. One of the most common surveys brands deploy is the NPS survey. A simple tool we developed here at Apptentive called the Love Dialog allows brands to quickly take a pulse from customers. Do you love our app?

Product Research 246

Product Research Feedback Software Data Visualization Onboarding KPIs 246

The Product Guy

JULY 18, 2019

Doing so will help you better support your team, but also identify and improve on the skills and areas you personally excel, helping you choose the right career path, strengthen your reputation, and building your brand and narrative. Hence, I am best suited as a Product Owner.

Weak Development Team 344

Weak Development Team B2C Customer Experience Advertising 344

Product Innovation Educators

MARCH 3, 2025

Joining us is returning guest, Carmel Dibner, who is a principal and co-owner at Applied Marketing Science (AMS), where she has helped companies uncover critical customer insights to improve products, services, and customer experiences.Before moving to consulting she was in brand management at Unilever.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

The Product Guy

JUNE 25, 2024

Brand Loyalty : Stories humanize products, making them more than just tools or services. This emotional connection fosters brand loyalty and advocacy, turning satisfied customers into passionate brand ambassadors. Share the journey, including challenges and setbacks, to build credibility and relatability.

Product Manager 199

Product Manager Product Management Data Visualization Customer Feedback 199

The Product Coalition

SEPTEMBER 23, 2021

You may give your audience video content throughout the whole consumer journey with niches such as videos that assist to educate your audience, making it easier to trust your brands and make their choice quicker for purchasing. Because that kind of promotional film is ideal for a business that is seeking the finest presentation.

Marketing 176

Marketing Customer Experience Advertising Branding 176

Product Innovation Educators

JUNE 12, 2023

For example, when I was head of brand management for YouTube video ads, we had three products: search lift, brand lift, and conversion lift. For brand lift, our metric was reducing our survey load. I record every single user conversation and put snippets in my presentation. For search lift, our metric was adoption.

User Testing 253

User Testing Customer Feedback Customer Experience Product Manager 253

Intercom, Inc.

AUGUST 20, 2020

In the 1990s the internet was presented as a physical place: a corner of your home where you could log on and log off. Once the internet became a mobile experience, it was ever-present. What I tell people – particularly when it comes to brands – is that I see myself as like a consumer-facing anthropologist.

Research Software 243

Research Software Technology Telecommunications User Testing 243

Userpilot

NOVEMBER 7, 2024

Reduce the need for repeated demonstrations : By empowering users to explore your product independently, you’re freeing up your sales teams from repetitive presentations and allowing them to focus on what they do best: building relationships and closing deals. This both shortens the sales process and enhances the customer experience.

Demo 103

Demo Analytic Tools Feedback Software Research Software 103

UX Planet

DECEMBER 6, 2024

Finally, personalization has reached a new level, with AI helping brands deliver more customized content and anticipate user needs in real time. Enhancing personalization Well, AI-powered tools are actively unlocking new levels of personalization in UX, helping brands connect more deeply with users.

Feedback Software 88

Feedback Software Research Software Analytic Tools Data Visualization 88

The Product Guy

APRIL 23, 2020

As a brand-new product manager, the hardest thing to do early on is making sense of all the things coming your way. A simple mental “structure” gave me a little bit more room to think and be present in these moments. Working backwards from the end goal helps parse out the noise. Structures Help You Fail Forward. About Ralph Bautista.

Feedback Software 356

Feedback Software Product Research Customer Feedback Customer Experience 356

Intercom, Inc.

JUNE 9, 2021

It’s really nice to start at a company where it’s clear from the start that they care about the employee experience.” – Masha, Brand Producer. Presenting skills. We all learn differently, and it’s difficult to be “on” all the time – listening to presentation after presentation can be tiring.

Feedback Software 253

Feedback Software Customer Experience Systems Review User Testing 253

The Product Guy

MARCH 14, 2017

So give designers bigger challenges like: “We should redesign the sign up flow to decrease drop-offs” or “add a new reporting module to this business app, so users can easily present their results”. The best designers are not the ones who create one concept and push it through the whole team with a cool presentation.

User Testing 304

User Testing Research Software Feedback Software Data Visualization 304

Product Innovation Educators

JULY 13, 2020

Remember those friendship bracelets made of rubber brands. When the opportunity presents itself, you just have to go after it. Remember those friendship bracelets made of rubber brands. When the opportunity presents itself, you just have to go after it. Times change, trends start, and trends die. The digital menu.

Customer Experience 226

Customer Experience Marketing Customer Feedback Product Manager 226

UX Planet

DECEMBER 6, 2024

Hi friends, Ive put together a list of 12 must-reads on Silicon Valleys hottest product-related topics.This selection covers product management, growth, operations, strategy, technology, innovation, branding, and design, and Im sure itll be helpful toyou! The logic also works well for crafting compelling presentations!

Books 64

Books Feedback Software Customer Feedback Advertising 64

Product Innovation Educators

OCTOBER 30, 2023

The hardest use case to define is when you’re trying to invent a brand new category and your competition is non-use. When you are developing a use case for an existing product, you need to present a your product as a better solution. I can trace the origins of our current product to that session. [14:32]

User Testing 326

User Testing Reporting Tools Customer Experience Research Software 326

Intercom, Inc.

JUNE 22, 2022

Custom Actions lets you make API calls that can present information in bots (e.g. Custom Actions lets you make API calls that can present information in bots (e.g. By opening the bot, they instantly get presented with any live orders, and can see the delivery status in real time. Custom Actions. Custom Objects.

Customer Experience 218

Customer Experience Inbound Data Visualization Customer Satisfaction 218

Intercom, Inc.

NOVEMBER 12, 2020

Over the course of four weeks, we’re exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. This shift moves us from brand promiscuity to brand loyalty. Welcome to S.H.O.P.,

B2C 221

B2C Customer Experience B2B Branding 221

The Product Coalition

DECEMBER 28, 2020

In 2021, brands can use the power of video marketing to drive audience engagement and increase conversions. Mr. Clean is one of many examples of how animation can set a powerful brand image and stick to the customers’ hearts. Many companies use videos as a perfect tool for presenting their products and services.

Marketing 179

Marketing Advertising Airlines Magazine 179

Roman Pichler

MAY 13, 2024

Additionally, note that for brand new products and larger product updates, you will benefit from practising a second type of strategy work, which I call time-boxed strategizing, see my article A Brief Guide to Product Strategizing. [4] 4] I first introduced the elements shown in Figure 2 in my book Strategize , 2 nd ed. [5]

Customer Experience 294

Customer Experience Product Research Technical Review Data Visualization 294

Alchemer Mobile

MARCH 18, 2021

Brands shifted focus to improving long-term retention. Brands only lost an average of 4% of consumers in this group thanks to precise segmenting and proactive, personalized outreach. This is going to be a fantastic presentation for both product managers, mobile marketers alike. So bear with my enthusiasm.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173