Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. I’m Paul Adams, our Chief Product Officer here at Intercom.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

Intercom, Inc.

MARCH 2, 2018

Bootstrapping “Product Education” When I first joined Intercom, my role didn’t really have a name. I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers. As the function grew, I hired a team of product people. I wore many hats.

Customer Experience 218

Customer Experience Marketing Webinar Demo 218

Intercom, Inc.

APRIL 24, 2018

With a brand new App Store, you can find apps you know and love like Stripe, Shopify, Google Calendar and Google Meet. And for the first time in any messenger, you can build your very own messenger app to integrate with your own products and tech stack so you can truly tailor the Messenger for your business. The App Store.

Customer Experience 223

Customer Experience Customer Communications Outbound Customer Feedback 223

ProductPlan

MARCH 17, 2020

Strategic Roadmap : Develop a cross-functional strategic roadmap that factors in dependencies needing alignment (sales and marketing efforts related to a product launch, for example). Divide and Conquer the Activities of Strategic Product Managers. Product planning. Product strategy. Product development.

Outbound 99

Outbound Product Manager Product Management Customer Experience 99

Intercom, Inc.

MARCH 7, 2022

Our experts will guide you through our products and best practices—from implementation to training and ongoing world-class support. Get customized support from our team to yours – check out our brand new Premier Suite here. Updated outbound messaging CSV reports for streamlined messaging data.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Usersnap

FEBRUARY 14, 2023

Instead, you can follow this hands-on guide for go-to-market strategy and product launch plans. This part outlines the methods you’ll use to mobilize your brand. Will I focus more on inbound or outbound sales, or both equally? What channels will I use to distribute and advertise my products?

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

OCTOBER 25, 2022

They tell the product management team what they need to achieve. Market research, differentiation, and positioning are necessary to prepare for the product launch. Product managers need to plan the timing, how to measure launch success , and how to make sure their first-time user experience is satisfying.

Product Research 82

Product Research User Testing Customer Feedback Research Software 82