The support leader’s guide to proactive support: Provide help before it’s needed
Intercom, Inc.
MARCH 16, 2021
This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Surfaces top feature requests and product pain points to our Product team so they can fix mission-critical issues and create a more customer-centric roadmap. Onboard new customers.
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