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What’s up with the new website? Taking the first step toward a new brand

Intercom, Inc.

Memorable brands create enduring connections with the people who interact with them. The Intercom brand promise. . This identity is more than a design makeover – we believe it is a truer representation of who we are as a brand. They do this by clearly articulating what they stand for. Opinionated colors. Opinionated colors.

Branding 217
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What is Customer Engagement, and Why is it Important in 2022?

Alchemer Mobile

Simply put: Customer engagement refers to the relationship and interactions customers have with a brand across all touchpoints and steps along the customer journey. Strong customer engagement means customers interact with the brand in more meaningful ways, further building loyalty. More brand evangelists. Increased sales.

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4 Steps to Boost Mobile Customer Retention

Alchemer Mobile

Frankly, the answer to that question is this: For most brands, customer retention is a nut they still haven’t cracked. Customer retention refers not only to a brand’s ability to convert customers from one-time buyers to repeat purchasers but also their ability to do this over time. What is customer retention?

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5 steps to transform feedback into action with AI-powered CX

Alchemer Mobile

This blog references our new e-guide, titled The Complete Guide to CX Transformation . Marketing Teams For Marketing, open text analysis reveals how customers perceive your brand, product, and services. Whats resonating with our brand, and where should we double down on our efforts? Why are we losing customers to competitors?

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5 Costly Branding Mistakes

UX Planet

By Mary Moore, copywriter at Shakuro Branding holds the promise of propelling your venture to new heights, capturing hearts, and securing your place in the market. The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. Yet, it’s a double-edged sword.

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All walk and no talk? How to grow your product’s voice

Intercom, Inc.

That means building multiple new products, each with their own signature brand voice. Including the roadmap seems like a detail, but it’s key to making sure your messaging sticks and, ideally, increases in relevance as more features get shipped. A story that includes all the key messages that you derived from your roadmap.

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Food & Drink Apps: Using Industry Benchmark Data to Understand Changes in Mobile Customer Sentiment

Alchemer Mobile

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? because it helps people have a frame of reference to understand changes they’re seeing in their own metrics. Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time.