The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

Userpilot

NOVEMBER 7, 2024

Tap into existing resources : Review recordings of sales calls, customer support interactions , marketing materials, and product documentation. This information will help you identify areas where your interactive demo can provide the most value. The key is to choose interactive demo software that meets your needs and budget.

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Demo Analytic Tools Feedback Software Research Software 103

The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. It helps increase customer loyalty , brand awareness, conversions, and engagement.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. For product designers, it highlights usability issues , thereby informing design iterations and ensuring more customer-centered solutions. Basically, anything that ruins the user experience.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Roman Pichler

FEBRUARY 14, 2023

These are typically brand-new and young products as well as products that are experiencing a bigger change, for example, to extend their life cycle by addressing a new market segment or by replacing some of the technologies. Note that frequently adapting your product requires that it’s easy to modify the code.

Product Research 371

Product Research Feedback Software Research Software User Testing 371

Roman Pichler

OCTOBER 6, 2020

For example, generate revenue or meet a profit margin, reduce cost, or develop the brand? Whenever you create a brand-new product or when you make bigger changes to an existing one, like taking it to a new market , you will benefit from using a dedicated, timeboxed product discovery period. How will it differ from competing offerings?

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Product Research Technical Review Feedback Software Research Software 287

Alchemer Mobile

APRIL 9, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Why are more people leaving reviews? Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. App Ratings and Reviews. Why is sentiment changing?

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

The Product Coalition

JUNE 2, 2023

A thing to define: AWS vs AZURE vs Google Cloud AWS, Azure and Google cloud platforms are the top of mind cloud service platforms in recent years, yet many software development start-ups do not have the ability to distinguish them. First of all, let’s explore what these cloud service platforms really mean.

Data Visualization 144

Data Visualization Software Review Software Developers Software Development 144

Userpilot

MARCH 30, 2025

Create in-app announcements code-free with Userpilot. Track Vital Mobile App Metrics Code-Free with Userpilot Get a Demo 14 Day Trial No Credit Card Required 3. Based on this information, you can decide to review your pricing model or trigger more account expansion flows. vs $1.54). seconds for hot starts.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Userpilot

APRIL 29, 2024

The pros of Pendo tooltips are their no-code functionality, mobile compatibility, and deployment options on third-party software. The cons of Pendo tooltips are the need to use code for in-depth customization and the lack of event-based flow triggering. Pros of Pendo tooltips No-code tooltips. alongside tooltips.

Software Review 105

Software Review Analytic Tools Feedback Software Embedded Analytics 105

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. In fact, most brands only hear feedback from about one percent of their customers.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Roman Pichler

APRIL 2, 2019

One company I worked with, for example, assigned developers who had worked on enterprise systems using an ancient programming language to develop a brand-new, embedded product with the latest technologies. This led to a bloated, over-complicated code base and a product that was difficult to adapt and expensive to maintain.

Feedback Software 227

Feedback Software Research Software User Testing Customer Experience 227

Userpilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. Referral programs Referral programs are most effective when targeting loyal customers who already have a positive experience with your brand. But it doesn’t have to be that way. Source: Strava.com. Source: CRED.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Userpilot

APRIL 26, 2024

Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

The Product Coalition

DECEMBER 23, 2021

When it comes to building financial software, the importance of great design skyrockets. And it’s great that more open-minded companies understand how important it is to think about all social groups when it comes to using the software. How to make sure that such software products are truly universal?

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Weak Development Team UX User Testing Technical Review 184

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Use walkthrough software to create flows that educate and encourage users to complete tasks. interactive guides.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Userpilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Features to look for in customer retention software: Analytics and tracking. What is churn management software?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

Userpilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. We also consider the top 10 CCM software products on the market today.

Customer Communications 105

Customer Communications Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

FEBRUARY 2, 2021

Your answers to these three questions will inform the rest of your app marketing. For a consistent brand image, all of your marketing activities should communicate and reinforce this one statement. Press contact information. An offer to provide press/beta access to your app or more in-depth information about your app.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

MARCH 5, 2025

Customers who actively connect with your brand are more likely to stay loyal, spend more, and become advocates. That’s where customer engagement software comes in. Customization options: Can you tailor the platform to match your brand identity and specific needs? But how do you track and strengthen these connections?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Product Management Unpacked

MAY 13, 2020

McElroy proposed how P&G brands could be managed more effectively by creating a new management role for people who would be accountable for particular products, rather than business functions. His new product-centric approach called for dedicated teams, focused around a particular brand, each led by a brand man.

Reporting Tools 173

Reporting Tools Research Software User Testing Technical Review 173

Userpilot

JULY 10, 2024

It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. Here’s all you must know.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. In reality, our data shows that brands only hear from less than 1% of their customer base, which we call the “vocal minority.”.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Intercom, Inc.

APRIL 9, 2018

The SaaS industry has exploded in recent years due to relatively low barriers to entry, readily available venture capital funding and a deeper, more conscientious understanding of problems faced by internet businesses. In today’s market, there is no such thing as a software company that doesn’t have any competitors.

Research Software 216

Research Software User Testing Software Review Product Research 216

The Product Guy

JANUARY 5, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model. What Is Saas? — Brief

Analytic Tools 139

Analytic Tools Data Visualization Reporting Tools Startups 139

Mind the Product

MAY 13, 2020

We’re not designers (except when we are) or engineers (unless we can code) or anything actually, y’know, useful. Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience. Email sponsor@mindtheproduct.com for more information. and at conferences across the US and Europe.

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Agile Product Research Feedback Software Software Review 195

Intercom, Inc.

MARCH 31, 2020

Many medical offices and hospitals are extremely crowded due to COVID-19. Their software even comes pre-loaded with the information doctors need on COVID-19. Therapy Brands provides tools and systems to help mental and behavioral health providers manage their practice.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Mind the Product

MARCH 17, 2020

Now a trainer, Discovery and Leadership consultant, he’s spoken at Mind the Product Engage (Hamburg and Manchester), the Business of Software, Turing Festival, a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford, and Brighton… so far!) Email sponsor@mindtheproduct.com for more information.

Product Research 47

Product Research Research Software Customer Experience Feedback Software 47

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? This comprehensive guide breaks down the top 10 platforms, comparing features, pricing, and benefits to help you make an informed decision. Qualtrics : Best for analyzing customer, employee, product, and brand experiences.

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Userpilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. Asking current users to review your app to increase trust and encourage the algorithm to display your app to more users. comparison posts, product lists, reviews, etc.) Use referrals to encourage users to refer your app to others.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Alchemer Mobile

JULY 25, 2024

Whether through surveys, online reviews, or direct interactions, gathering actionable feedback provides invaluable insights into areas for improvement. Proactively gathering feedback allows you to quickly identify and solve their pain points before they result in wider issues, like churn or negative reviews.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Userpilot

JULY 29, 2024

Using software for product management. This article will examine some of the best product management software in the market. Userpilot is a top product management software that enhances user experiences by effectively monitoring user behavior. What’s a cost-effective way to manage and grow a product ?

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

MARCH 24, 2024

Review generation user flow. This allows you to find the following information: The percentage of users who take each path. Once they fill it out, the user gets a unique referral code in their email. Review generation user flow Positive reviews help build social proof and make it easy to acquire new users.

Customer Feedback 105

Customer Feedback Data Visualization User Testing Analytic Tools 105

Alchemer Mobile

AUGUST 2, 2024

From the classics like NPS and CSAT to new innovative ways brands are measuring CX, each measurement offers a unique perspective on how well your organization currently meets customer expectations. Make better-informed business decisions Data-driven insights from CX metrics enable teams to make informed decisions.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130