Remove Branding Remove Inbound Remove Naming
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Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

Support teams get a lot of repeated inbound questions, which get tedious to answer. Automating the resolution of those questions helps companies to scale their support – operating online might mean you can sell to anyone in the world, but you better be able to support all those people if you want to retain your brand. Key takeaways.

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MadKudu’s Liam Boogar-Azoulay on building apps to expand your product’s reach

Intercom, Inc.

You don’t need to reinvent the wheel to make your brand stand out. Find the thing that gets you excited about your brand and learn how to articulate it as a story. One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results. The mission of MadKudu. Liam: Oh, yeah.

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Grow with the flow: scaling live chat for personal customer support

Intercom, Inc.

Finally, for businesses that really want to dial up their self-service support, our new Messenger allows you to turn off inbound conversations for the very first time. This card will display your name, photo and a button to start a call. Help customers solve common tasks by themselves.

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What we shipped: 10 new features and updates to make using Intercom even easier

Intercom, Inc.

From new navigation features and refreshed product names to several brand new apps, there’s definitely something for everyone. Inbound Custom Bots. Over the past few months, we have been hard at work updating and creating new features that make Intercom even more effective for everyone. Introducing Outbound.

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Tools of the Trade: How HiveMQ Automates Customer Interview Recruiting with Orbital

Product Talk

Leading brands like AirFrance/KLM, BMW, Matternet, Liberty Global, Mercedes-Benz, BraveHeart, and ZF choose HiveMQ to build smart IoT projects, modernize factories, and deliver better customer experiences. HiveMQ powers use cases in automotive, energy, logistics, smart manufacturing, transportation, and more.

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How we use bots at Intercom

Intercom, Inc.

On our demo page, the bot triggers immediately and gathers the person’s company name, email address and personal name. The office was in a brand new region and time zone for Intercom so we added more qualification steps to the Custom Bot to better manage the conversation pipeline for our small group of Down Under teammates.

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Intercom’s product principles: Creating personal products by design

Intercom, Inc.

The use of embedded technologies like artificial intelligence, natural language processing, and machine learning within the product supports customers to set up processes in the way that works best for their team – resolving queries quickly for their end users, and in turn improving speed, efficiency, customer satisfaction, and brand loyalty.