Building Resolution Bot: How to apply machine learning in product development
Intercom, Inc.
OCTOBER 13, 2020
Support teams get a lot of repeated inbound questions, which get tedious to answer. Automating the resolution of those questions helps companies to scale their support – operating online might mean you can sell to anyone in the world, but you better be able to support all those people if you want to retain your brand. Key takeaways.
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