Gainsight

OCTOBER 23, 2019

If you’re familiar with HubSpot, then the word that probably comes to mind is “inbound.”. In 2018, based on a new set of observations, we decided to update one of the core concepts of inbound marketing. Today, we’re going to adapt the inbound methodology to encompass tenets of customer success. From Funnel To Flywheel.

Inbound 55

Inbound User Testing Customer Experience Customer Feedback 55

Userpilot

JUNE 26, 2024

Starting a career as a product marketing manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a product marketing manager, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Research Software 40

Research Software Feedback Software Analytic Tools Product Marketing 40

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. Average inbound and outbound message volume. This is our fifth consecutive year conducting this research.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. To help Paul show these products in action, we’ve enlisted Mathew Cropper, our Group Product Manager, Josh Dorrell, our Product Designer, and Charlotte Sferruzza, our Senior Product Designer.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Alchemer Mobile

APRIL 14, 2021

News apps did, however, respond to many fewer inbound messages than other apps (17% vs macro average of 72%) mostly due to how much trolling they receive about the news itself rather than their product; those messages are not typically responded to. Music Apps. But while few in number, their surveys were successful.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Userpilot

JUNE 12, 2024

Understanding the salary landscape for product marketing managers is crucial whether you’re entering the field or looking to advance your career. TL;DR A product marketing manager is a professional responsible for promoting and selling their company’s products. There is an abundance of tools for product marketing managers.

Feedback Software 52

Feedback Software Research Software Analytic Tools Product Marketing 52

Alchemer Mobile

JUNE 16, 2020

One of the primary locations that travel brands interact with customers is through their mobile apps. If you’re a product manager or mobile marketer for a travel brand, put yourself in your customer’s shoes. If you’re a product manager or mobile marketer for a travel brand, put yourself in your customer’s shoes.

Travel 147

Travel Feedback Software User Testing Customer Feedback 147

Alchemer Mobile

MAY 27, 2020

So, what are retail brands to do? Knowing where apps like yours stood last year in terms of customer engagement, surveys, in-app feedback, ratings and reviews, and other mobile KPIs can help you gain context to better understand where your brand stands today. ?Download Average inbound and outbound message volume.

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

Intercom, Inc.

DECEMBER 14, 2022

Make the Messenger your own by customizing to suit your brand so it feels like an extension of your product, matching fonts, colors, layout, and more. Dive deeper into our brand new Messenger and find out how it can take your customer service experience to the next level. A manager-specific view. Blazingly fast load times.

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

Intercom, Inc.

MAY 4, 2021

Intercom has enabled the Rugs.com support team to efficiently manage the sharp increase in conversation volume they’ve experienced as a result of the pandemic in the past year. The Rugs.com team uses Outbound Messages and Banners in Intercom to proactively communicate with and support their customers. Getting ahead of known issues.

Customer Communications 118

Customer Communications Inbound Outbound Weak Development Team 118

Intercom, Inc.

MARCH 7, 2022

Get customized support from our team to yours – check out our brand new Premier Suite here. Updated outbound messaging CSV reports for streamlined messaging data. Our updated outbound messaging CSV reports make it easier for you to uncover valuable insights into how your messages are performing. Improved webhooks.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Userpilot

DECEMBER 19, 2022

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. Think about how Slack targets senior operations staff or how HubSpot advertises its CRM software to upper management.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Intercom, Inc.

MAY 13, 2022

Let’s say, customers of company Alpha can reach customer service via telephone, text message, email or an online form. . Long gone are the days when a customer waits patiently for a solution when there are other brands out there who can seemingly provide a better experience. . Messenger-based customer service.

Data Visualization 129

Data Visualization User Testing Customer Experience Customer Feedback 129

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

AUGUST 25, 2021

We have a wide range of brand new reports and several new reporting features. Now you can filter by custom date ranges, see the performance of all of your messages, and export your data using a new CVS export format. We also added the ability to send real-time messages when your customers take an action in your product.

Data Visualization 129

Data Visualization Reporting Tools Feedback Software Customer Experience 129

Intercom, Inc.

DECEMBER 2, 2019

In a similar vein, 70% of end users say they feel more loyal to companies that provide support in their native language; there’s also massive upside to doing so if you consider another survey which found that 67% of customers are willing to switch brands due to a poor customer experience. Use chatbots to improve resolution times.

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

The Product Coalition

OCTOBER 6, 2023

Instead of a face-to-face conversation, we send chat messages or schedule a video call. This means that millions of people are either emotionally unaware or incapable of managing their emotions. Call Centers Inbound and outbound call centers are constantly interacting with consumers regarding calls for various services and campaigns.

Research Software 133

Research Software Reporting Tools Data Visualization Automotive 133

Intercom, Inc.

AUGUST 12, 2021

After all, as he points out, in a successful organization, the teams responsible for customer success and support tend to manage and influence more revenue opportunities than the field sales team – and if your customer service isn’t good or you’re not looking at CX from a holistic point of view, these chances of expansion are slim to none.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Usersnap

FEBRUARY 14, 2023

By understanding your ideal customer profile (ICP), competitors, messaging, and more, your business will be prepared for whatever comes its way and set for success. The marketing strategy for product-led growth is more inbound and you let the product speak for itself. This part outlines the methods you’ll use to mobilize your brand.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Intercom, Inc.

SEPTEMBER 21, 2022

Suddenly it became increasingly difficult to manage increasing volumes of customers and hang on to those personal relationships. Businesses need to move to primarily delivering support through in-context messaging; that is, solving customer problems where and when they have them, whether that’s in your product, app, or on your website.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Userpilot

MAY 3, 2022

Inbound works really well for smaller SaaS businesses, whether B2B or B2C. When you’re trying to sell to an upmarket target audience, you have to realize that the sales process is a lot more hands-on than the search engine optimization or inbound marketing efforts that you used to get your current customers. Longer sales cycles.

Enterprise 98

Enterprise Strategy Marketing Outbound 98

Intercom, Inc.

DECEMBER 4, 2018

All teammates will be able to see this priority status, making it easier to collaborate on managing them. Median first time response will now measure the median time for a teammate’s first reply to a customer through inbound conversation, manual message or auto-message.

Customer Experience 99

Customer Experience Differentiation Onboarding KPIs Customer Feedback 99

Intercom, Inc.

DECEMBER 21, 2021

Some of our achievements and milestones over the past 12 months include: We continued to launch amazing new features, such as Conversation Topics , Multichannel Transactional Messaging , and a best-in-class WhatsApp integration for Support teams. Niamh O’Connor , Brand Editor. Davin O’Dwyer , Managing Editor.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Mixpanel

JANUARY 12, 2023

It’s a scientific study in human psychology and empathy, the science of knowing what words will help people understand and connect with your brand and product. Product and growth managers often build onboarding flows that get users to this moment fast. Don’t write marketing copy without understanding the customer and their pain points.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Intercom, Inc.

DECEMBER 28, 2022

Emojis mean business: The characters transforming business messaging. Niamh O’Connor , Brand Editor. Earlier this year we created Switch , Intercom’s personalized solution to high inbound call volume. Davin O’Dwyer , Senior Managing Editor. Zara Burke , Principal Editor. You’ll find the ongoing series here.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

APRIL 25, 2018

Powered by our knowledge base product , it suggested articles to people after they typed a message. It worked well, but we started to ask ourselves: what if we could get people to check out the knowledge base before typing a message? Before this, we’d invested a lot of time in features like article suggestions. Or so we thought.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Intercom, Inc.

JANUARY 30, 2019

David Carr, our Sales Operations Manager, has this advice for teams configuring Custom Bots for the first time: Determine where you should add a chatbot. Your bot should behave in a way that reflects your brand – conversational, professional and helpful. The Custom Bot on our pricing page. Automating support.

User Testing 117

User Testing Webinar Inbound Customer Experience 117

Product Bookshelf

JANUARY 1, 2021

Product management takeaways : As a product leader, you should understand your selling method and explore the options for product-led growth to gain scalability, focus, and customer acquisition cost benefits. Today, a strong brand and social proof are no longer enough to build trust with the modern buyer. Product Bumpers.

Onboarding KPIs 62

Onboarding KPIs Customer Experience User Testing Software Review 62

Userpilot

MARCH 29, 2024

What do we learn from the best brand activation examples? Brand activation is about driving product growth by connecting emotionally with people on a personal level. In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. It’s safe to say he’s learned a thing or two about adjusting his message and product for each unique customer persona.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

APRIL 6, 2022

You can also automate some parts of your inbound marketing strategy like email marketing using a tool like ActiveCampaign, support, or in-app guidance and communication using Userpilot. With Userpilot , you can automate your onboarding process and build engaging and personalized in-app experiences.

Research Software 52

Research Software User Testing Onboarding KPIs Customer Experience 52

Intercom, Inc.

AUGUST 10, 2018

Will: Hey I’m Will and I’m a sales manager here at Intercom. Earlier this year we launched a brand new messenger for business with apps deeply integrated into the experience. It’s called Operator, and it performs tasks like inbound lead qualification and customer routing. Paul: Thanks for tuning in.

Customer Experience 112

Customer Experience User Testing Research Software Reporting Tools 112

Indicative

MAY 25, 2018

That was the message of Indicative CEO Jeremy Levy’s session on “Deciding by Data,” which is also the theme of podcast he hosts. That was the theme of the “Future of Skills” talk by Pearson’s Leah Jewell, the managing director of career readiness and employability. We rounded up the best of the tech-driven talks. Deciding by Data.

Research Software 53

Research Software Banking Certifications Customer Experience 53

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. You don’t need to reinvent the wheel to make your brand stand out. Find the thing that gets you excited about your brand and learn how to articulate it as a story.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Userpilot

FEBRUARY 4, 2022

This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing. Using high-quality articles to build your brand, increase exposure, and get people talking about your product is a prime path towards increasing SaaS sales. Source: Slack.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

AUGUST 25, 2021

In 2016, we released a new version which featured deep customization, cross-platform compatibility, new message formats, and playful emoji support. Paul Adams , SVP of Product, summarizes the power of messaging. This acclaimed series included titles focusing on product management , customer engagement , and Jobs-to-be-Done.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Userpilot

MAY 1, 2024

MoEngage is the best AI-powered in-app messaging platform. Hubspot is the best customer relationship management platform. A customer engagement platform is a suite of tools that track, manage, and enable interactions with customers. UserGuiding is the best customer interaction platform for small businesses. Contextual triggers.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105