Product Innovation Educators

FEBRUARY 17, 2025

Along the way we’ll explore how the role varies across different organizations and discuss the critical skill of defining and managing the boundaries of that product management role. Our guest is Francesca Cortesi, CPO and consultant for some of Europe’s multi-billion dollar brands and fastest growing businesses.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as CNN, WeatherBug , FanDuel , Capital One, JetBlue, Dunkin’, Zillow, Norwegian Cruise Lines, Safeway, Alaska Airlines, and more. Mobile in-app feedback tools & solutions.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

APRIL 9, 2018

The SaaS industry has exploded in recent years due to relatively low barriers to entry, readily available venture capital funding and a deeper, more conscientious understanding of problems faced by internet businesses. In today’s market, there is no such thing as a software company that doesn’t have any competitors.

Research Software 216

Research Software User Testing Software Review Product Research 216

Product Talk

DECEMBER 7, 2022

Whether you are brand new to conducting customer interviews or have conducted hundreds of customer interviews, this guide will cover everything you need to know including: What are customer interviews? Learn more about how continuous discovery works in early-stage startups here. ). How do you find customers to interview every week?

User Testing 238

User Testing Reporting Tools Customer Experience User Friction 238

Alchemer Mobile

AUGUST 2, 2024

From the classics like NPS and CSAT to new innovative ways brands are measuring CX, each measurement offers a unique perspective on how well your organization currently meets customer expectations. Brands should value loyalty because it directly correlates to customer lifetime value and drives growth through word of mouth.

Customer Experience 201

Customer Experience Analytic Tools Data Visualization Feedback Software 201

UX Planet

MARCH 3, 2025

Website types and how to designthem 1. SaaS (Software as a Service)Websites Purpose: SaaS websites aim to convert visitors into users by showcasing the products value, features, andpricing. Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem.

Reporting Tools 58

Reporting Tools Magazine Software Review Customer Experience 58

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. It helps increase customer loyalty , brand awareness, conversions, and engagement. Get a demo.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Intercom, Inc.

SEPTEMBER 24, 2019

We believe that thinking deeply about how designers can have maximum impact is the difference between a good product designer and a world class one, and it’s something that we’ve been talking about a bunch lately in Intercom. Impact: Intercoms employer brand is improved and becomes a more attractive place for designers to work.

Feedback Software 222

Feedback Software Leadership Framework Software Review 222

Alchemer Mobile

APRIL 9, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? One of the most critical pieces to this puzzle is first understanding how your app compares to others in this industry and then tracking the changes you’re seeing against these benchmarks. Why are more people leaving reviews?

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Roman Pichler

OCTOBER 6, 2020

How will it differ from competing offerings? How will it benefit the company? For example, generate revenue or meet a profit margin, reduce cost, or develop the brand? Additionally, I recommend running weekly review sessions to understand the progress of the discovery work and adapt it if necessary.

Product Research 281

Product Research Technical Review Feedback Software Research Software 281

Roman Pichler

FEBRUARY 14, 2023

But it doesn’t tell you where to go and how to get there—that’s what the discovery and strategy work does. These are typically brand-new and young products as well as products that are experiencing a bigger change, for example, to extend their life cycle by addressing a new market segment or by replacing some of the technologies.

Product Research 357

Product Research Feedback Software Research Software User Testing 357

Alchemer Mobile

DECEMBER 3, 2020

Every year, Apple implements a code freeze on all mobile apps where no new app submissions or app update submissions will be processed. Why does the Apple App Store enforce a holiday code freeze? How does the Apple App Store shutdown impact me and/or my team? When is the App Store Connect holiday shutdown? PROTECT YOUR RATINGS.

Software Review 190

Software Review Download Branding Customer Experience 190

Roman Pichler

APRIL 2, 2019

One company I worked with, for example, assigned developers who had worked on enterprise systems using an ancient programming language to develop a brand-new, embedded product with the latest technologies. This led to a bloated, over-complicated code base and a product that was difficult to adapt and expensive to maintain.

Feedback Software 224

Feedback Software Research Software User Testing Customer Experience 224

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. How to create walkthroughs that drive product activation: Define a specific goal for your product walkthrough.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. How to start your UX analysis. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service. UX analytics tools worth considering.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Features to look for in customer retention software: Analytics and tracking. What is churn management software?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. In reality, our data shows that brands only hear from less than 1% of their customer base, which we call the “vocal minority.”.

Feedback Software 180

Feedback Software User Testing Data Visualization Product Research 180

Userpilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. Referral programs Referral programs are most effective when targeting loyal customers who already have a positive experience with your brand. Here’s how it works: Users can start a quiz for 1,000 CRED coins.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Alchemer Mobile

MAY 19, 2021

mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as eBay, CNN, Viacom, Capital One, JetBlue, Arby’s Postmates, Zillow, Norwegian Cruise Lines, Safeway, Sonic, and more. How to collect more in-app feedback. Rightpoint.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Intercom, Inc.

APRIL 22, 2021

In this episode of Inside Intercom, Brian Scanlan , our own Principal Systems Engineer, sat down with Will to talk about all things s taff engineer – what it is, how to get there, and what happens when you progress beyond a senior engineering role. And Digg is an iconic brand, really amazing products in its time. Brian: Great.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Userpilot

APRIL 26, 2024

Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

JULY 10, 2024

It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. Here’s all you must know.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

The Product Coalition

FEBRUARY 3, 2022

, my guess is that they aren’t wondering how to do video conferencing, or how to post an ad on LinkedIn, or whether employees want virtual happy hours. They want to know how to create a team that works diligently and creatively to serve customers and shareholders better. 1: Culture. 2: Clear Policies.

Technical Review 156

Technical Review Software Review Feedback Software Customer Experience 156

The Product Coalition

MARCH 25, 2022

Taking into account the expanding usage of technologies in the financial industry, there is no wonder people started wondering how to make a fintech app. Although this term causes a lot of discussions, it isn’t a brand-new notion. Branding A mobile or web application will contribute a lot to your brand recognition.

Research Software 136

Research Software Feedback Software Reporting Tools Data Visualization 136

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. This includes unlimited no-code features and page tagging, user segmentation , and behavioral analytics. With user behavior analytics , you can map out how users navigate the product (Paths), track their progress toward activation ( Funnels ), and keep a pulse on Retention.

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

The Product Coalition

DECEMBER 23, 2021

When it comes to building financial software, the importance of great design skyrockets. And it’s great that more open-minded companies understand how important it is to think about all social groups when it comes to using the software. How to make sure that such software products are truly universal?

Weak Development Team 184

Weak Development Team UX User Testing Technical Review 184

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model. What Is Saas? — Brief

Analytic Tools 139

Analytic Tools Data Visualization Reporting Tools Startups 139

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. But why is customer perception important, and how can you improve it? Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement !

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

The Product Coalition

FEBRUARY 10, 2022

Unsurprisingly, business operators increasingly wonder about how to build a live streaming app. Moreover, this area has become extremely lucrative due to lockdowns and restrictions of the pandemic. It can be embedded in the live streaming app or be a separate piece of software. What types of streaming applications are there?

Feedback Software 165

Feedback Software User Testing Technical Review Data Visualization 165

Mind the Product

MAY 13, 2020

We’re not designers (except when we are) or engineers (unless we can code) or anything actually, y’know, useful. Jeffrey Fredrick and Douglas Squirrel know this well, and their new book Agile Conversations , focuses on the five critical conversations you’ll have and how to perfect them. Quote of the Episode.

Agile 195

Agile Product Research Feedback Software Software Review 195

Mind the Product

MARCH 17, 2020

How to work with designers. How to work with anyone. Now a trainer, Discovery and Leadership consultant, he’s spoken at Mind the Product Engage (Hamburg and Manchester), the Business of Software, Turing Festival, a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford, and Brighton… so far!)

Product Research 47

Product Research Research Software Customer Experience Feedback Software 47

Roman Pichler

NOVEMBER 1, 2022

You should therefore adopt a collaborative approach where you involve the key stakeholders and development team members in creating, reviewing, and updating the product roadmap, preferably in the form of collaborative workshops. You should therefore review and adapt the roadmap on a regular basis. 7 The Roadmap is Speculative.

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Roadmap Weak Development Team Customer Experience Reporting Tools 340

The Product Coalition

SEPTEMBER 18, 2023

Today, due to the internet, software development companies collect such vast quantities of data that we have coined a new term for it: “big data.” But how is it used? Let’s discover the way that leading brands are taking advantage of big data analytics. How leading brands made Big Data a part of their core business 1.

Data Visualization 120

Data Visualization Analytic Tools Reporting Tools User Testing 120

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Brand24 – best for brand sentiment analysis. Repustate – best multilingual sentiment analysis tool.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

The Product Coalition

JULY 12, 2022

But more often, it’s a client who is not ready to develop software. Two seemingly typical scenarios arise: There are no similar products on the market, and no one knows how to develop one well. Also, you had already solved the packing problem and knew how to make this solution wider.

Research Software 133

Research Software Weak Development Team Software Review Development 133

Userpilot

SEPTEMBER 30, 2024

A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. It includes what you say, how you say it, and how you ensure your communication succeeds. What is a messaging strategy?

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Messaging Research Software Analytic Tools User Testing 111