Productside
MARCH 6, 2025
But if you step up with empathy, real processes, and a readiness to adopt the best from the new folks, youll emerge with a stronger, more innovative portfolioand a brand-new tribe of believers in your product vision. We love hearing how product leaders conquer the acquisition rodeoflaming torches and all.
Intercom, Inc.
AUGUST 10, 2021
Your brand is how your company presents itself to the world, but inevitably there will need to be slight adjustments needed along the way. A brand is not a singular design element, font, color, illustration style, or icon. Your brand ? So as your business grows, it’s natural that your brand will need to grow with it.
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Product Innovation Educators
JANUARY 9, 2023
Insights on brand storytelling for product managers. This is a branding and messaging issue. We have to tell the product and brand story effectively. Sarah also speaks on topics for humanizing your brand. 2:14] What is brand storytelling? Brand storytelling educates, entertains, and inspires your audience.
Lenny Rachitsky
NOVEMBER 19, 2024
Previously, she was a senior director of product at Big Health, a product marketer at Dropbox, and designed youth advocacy campaigns with major brands like H&M and 3M that engaged millions of young people. If you don’t know what makes writing good, it’s tough to teach a model how to evaluate or generate quality writing.
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. But, brands can avoid this. Register to get practical advice on how to: Present a case for why research matters to various parts of your organization. They simply move ahead with their communities and “iterate” as they go.
Alchemer Mobile
MAY 4, 2022
From surveys to reviews to social media, the amount of customer feedback brands collect on a daily basis can make you feel overwhelmed. Our guide, How to Measure, Analyze, and Use Mobile Customer Sentiment, will help you improve product experiences, inform marketing campaigns, and beat your competition. We’re here to help!
Userpilot
OCTOBER 19, 2024
In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations.
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
Making a customer want to advocate for your brand takes passion, personalization, and gratitude: all things that can be gracefully elicited throughout the customer journey map. How to make your customer *want* to spread the word. How to build and leverage authentic relationships with your customers.
Speaker: Bryan Horn, Founder, CS Solutions
Join Bryan Horn, author of The Customer Service Revolution and founder of CS Solutions, and learn how to master the warm handoff. Bryan will teach how to develop a culture of accountability so that all members of the organization are equipped to handle customer concerns and offer quick resolutions. The humanity of customer experience.
Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess
Your brand ambassadors are imperative to your business. They contribute to brand awareness, improve revenue, and build trust among existing and prospective customers. Kristi will share: Horror stories about brand ambassador burnouts – and how you can avoid them. How CSMs can own brand advocate relationships.
Speaker: Igli Laci, Strategic Finance Leader
Don't miss this brand new webinar! Market Research and Analysis 🌐 Focus on thorough product and customer segmentation to tailor pricing strategies that meet the specific needs of each segment. Continuously assess market trends, customer behavior, and competitor strategies to make informed pricing decisions that drive business success.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
Brands that connect with customers on a personal, emotional level will be more successful than others. Learn how to humanize your brand by embracing empathy, creativity and compassion to drive real results. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick.
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We know that today’s customers prioritize experiences over other aspects of a brand. Customers' expectations for digital interactions are constantly rising, which puts pressure on brands to continuously optimize their digital strategies in order to stay ahead of the competition.
Speaker: Nils Davis, Principal, NPD Associates
Join us for a brand-new webinar from Nils Davis, as he dives into each of these points and shares how to project and manage different expectations with different audiences – especially how to manage being “wrong.”. The better you can manage expectations related to being “wrong," the better for everyone.
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Great dashboards lead to richer user experiences and significant return on investment (ROI), while poorly designed dashboards distract users, suppress adoption, and can even tarnish your project or brand. Download the Definitive Guide to learn why dashboard design matters, and how to do it well.
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