Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Enterprise Level ($100,000 +).

Strategy 195

Strategy Customer Experience Inbound User Testing 195

Userpilot

JULY 20, 2023

TL;DR A customer self-service portal is a platform where customers can find information and solutions about your product through a knowledge base , AI chatbot , or using an automated task management platform. LiveAgent for enterprises who need a customized help desk platform that fits their needs. Enterprise.

Embedded Analytics 94

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 94

Userpilot

APRIL 26, 2022

Only Pro and Enterprise subscribers have access to it. Pendo doesn’t come with Live Chat and Knowledge Base options. Pendo Resource Center is considered part of the Guides feature , which is only available to Pro or Enterprise customers. Pendo’s Pro and Enterprise plans are pretty expensive.

Embedded Analytics 93

Embedded Analytics Analytic Tools Feedback Software Data Visualization 93

Userpilot

MAY 1, 2024

The platform is geared towards mid-size SaaS companies and enterprise businesses. Growth : The Growth plan starts at $749/month and includes features like resource centers , advanced event-based triggers, unlimited feature tagging, AI-powered content localization, EU hosting options, and a dedicated customer success manager.

Analytic Tools 94

Analytic Tools Research Software Feedback Software Reporting Tools 94

Userpilot

DECEMBER 19, 2022

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. Find your brand positioning. Brand identity is the first detail that you need to nail down.

B2B 98

B2B User Testing Research Software Analytic Tools 98

Userpilot

AUGUST 6, 2024

Constantly educate customers through product-led content , certification programs, knowledge bases, and webinars. Improve brand engagement by leveraging customer testimonials as social proof and to reinforce loyalty. Engaged customers feel valued and connected to the brand on a deeper level. Building a knowledge base.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

MARCH 16, 2023

However, the Basic package has strict limitations like only 1 user seat and no custom branding. You can fully customize all creations to reflect your company’s branding. For instance, it doesn’t let you use the employee onboarding module, remove UserGuiding branding, and have a customer success manager.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Reporting Tools 90

Userpilot

JULY 11, 2022

Good customer service can help you improve customer retention , drive brand loyalty and increase sales. Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience. Drive brand loyalty. What is customer service?

Reporting Tools 96

Reporting Tools Feedback Software Customer Experience User Testing 96

Userpilot

SEPTEMBER 2, 2022

The resource center created with Userpilot is totally customizable, in the sense that you can choose your knowledge base design and structure, and create a help center that feels unique to your brand. Enterprise: $1000 per month for unlimited localization and unlimited team members, among other things. Key features.

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Education 95

Userpilot

MAY 7, 2024

Feedback surveys : Choose from different survey templates (including NPS , CSAT , and CES surveys) and customize them to match your brand image. The entry-level plan contains enough features for most mid-market SaaS companies, while the Enterprise plan is designed for larger companies. Userpilot survey template library.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Reporting Tools 95

Userpilot

JULY 31, 2023

Zendesk stands out as a top customer service platform for enterprise companies, providing omnichannel communication and customizable automation features. HappyFox serves as the best alternative to traditional help desk software, offering features like multichannel support, a ticketing system, and a knowledge base.

Analytic Tools 81

Analytic Tools Feedback Software Reporting Tools Data Visualization 81

Lenny Rachitsky

FEBRUARY 20, 2024

Refine new product copy “We built a UX GPT Writer trained on all of our writing, brand guidelines, and product nomenclature. Designers rough out what they need it to say, send the GPT a screenshot from Figma, and it will rewrite it to be concise, using our guideline and brand voice standard. ’ etc.”

Data Visualization 139

Data Visualization ChatGPT Reporting Tools User Testing 139

Userpilot

JULY 9, 2024

Gainsight Customer Success : Best for enterprise-level customer success management. Qualtrics : Best for analyzing customer, employee, product, and brand experiences. Userpilot Userpilot is an all-in-one platform widely used by mid and enterprise SaaS product teams to collect feedback, streamline product engagement , and boost growth.

Analytic Tools 80

Analytic Tools Feedback Software Research Software Reporting Tools 80

Userpilot

JUNE 30, 2023

Resource centers are available on both the Growth and Enterprise plans. You can easily customize and edit every element so it syncs with your brand image (i.e. Adding a module in the resource center Here’s where you start populating your resource center (or knowledge base ) with content.

Analytic Tools 91

Analytic Tools Embedded Analytics Data Visualization User Testing 91

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Walkme is an enterprise onboarding tool that nowadays caters more to the employee onboarding use case. Best for large enterprises. 50,000 enterprise software is not an alternative for a $50 tool for a startup.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

NOVEMBER 19, 2022

The 10 key customer service KPIs are Customer Satisfaction Score, Customer Effort Score, First Response Time, First Contact Resolution Time, Net Promoter Score , the volume of support tickets, number of Resolved Tickets, tickets volume per channel, cost per conversation, and knowledge base views. Knowledge base views.

Onboarding KPIs 92

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 92

Userpilot

JUNE 29, 2023

Knowledge base. Importantly, it can also help you create common terms of reference and start building a clear brand identity. Write and publish the technical documents Don’t skimp on the detail when it comes to sharing technical knowledge. You can easily search from the knowledge base within the resource center.

Document 83

Document Analytic Tools Feedback Software User Testing 83

Userpilot

NOVEMBER 17, 2021

is a leading enterprise organization powering top companies worldwide, including the BBC, Novartis, and Pfizer. is the umbrella organization for 5 successful enterprise products: BizTalk360, Document 360, Severless360, Atomic Scope, and Cerebrata, which the business acquired in 2019. 2,000+ customers. 5 products. Presently, Kovai.co

Customer Experience 88

Customer Experience User Friction Enterprise Document 88

Userpilot

MAY 3, 2021

LTV is an especially useful metric for businesses that have high transaction rates and a large customer base, so if your SaaS falls into this category, you will definitely want to keep an eye on this metric. 77% of customers have stuck with a brand for more than 10 (!!!) Click here to see how this works. Conclusion.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Userpilot

JULY 29, 2024

Whether a small startup or a large enterprise, you need a pricing model that can accommodate your budget and expand as your needs evolve. It’s ideal for creating, storing, and sharing information, making it a powerful tool for knowledge management. Scalable pricing : Scalable pricing ensures the tool can grow with your team.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

NOVEMBER 16, 2021

Appcues has 3 main pricing plans: Essentials, Growth and Enterprise. Appcues pricing is divided into three plans: Essentials for $249, Growth for $879, and Enterprise with custom pricing. Appcues has 3 pricing plans: Essentials, Growth, and Enterprise. Userpilot is also suitable for enterprise clients. Source: Appcues.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Customer Experience 94

Userpilot

JANUARY 24, 2022

Small SaaS companies typically aim for a 5-7% churn rate, while enterprises need to keep their churn rates below 5%. For enterprises, the rate is much lower because they focus more on large companies, long-term contracts, and high-volume profits. To add to it, churn negatively impacts your brand. Why do customers churn?

Feedback Software 91

Feedback Software Onboarding KPIs User Testing Customer Experience 91

Userpilot

JULY 29, 2021

This is based on customer data and product usage data such as in-app behavior, user needs, and job-to-be-done. As they progress, they interact with your product and brand across different digital channels. Use gamification to make your users smile, complete their goals faster, and increase brand loyalty and engagement as a result. #3

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

FEBRUARY 13, 2024

It frees up their time to focus on more complex, high-value tasks like providing in-depth support, personalizing customer interactions, and handling issues for enterprise customers. Find answers to your product queries with Userpilot’s knowledge base. Empower users and increase customer satisfaction. Userpilot pricing.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

OCTOBER 28, 2024

This means using the welcome survey discussed above to learn what users expect from your brand. Gamification involves integrating game mechanics like challenges, rewards, and feedback to boost enthusiasm for your brand. The knowledge you share can help them become better product users and workers. The result?

User Testing 94

User Testing Customer Feedback Customer Experience Onboarding KPIs 94

Userpilot

DECEMBER 31, 2024

You can customize every element so the look and feel align with your brand image. That, in turn, lets you cater to your user bases diverse learning needs. Users just have to enter their search queries, and Userpilot will display relevant results from your knowledge base. Osano resource center with Userpilot.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Feedback Software 52

Userpilot

OCTOBER 25, 2022

Whatfix and Chameleon are good solutions for enterprises that look for a 2-in-1 solution for customer engagement *and* employee onboarding. For self-service, the option to create in-app Resource Centers for your new clients with multimedia content hubs, knowledge base articles, video tutorials, and case studies would be great.

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Reporting Tools 85

Userpilot

OCTOBER 17, 2023

Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. Customer sentiment Customer sentiment data essentially revolves around the perspectives, emotions, and satisfaction levels your customers associate with your brand—whether positive, negative, or neutral.

Data Visualization 82

Data Visualization Analytic Tools Research Software Feedback Software 82

Userzoom

JANUARY 3, 2018

In fact, according to our 2017-2018 Enterprise UX Industry Report , 69% of the thousands polled said they either already implemented a design system, or were currently building one. New employees have access to a shared general knowledge base and components for designers, PMs, and engineers. Enter the design system.

Reporting Tools 93

Reporting Tools Research Software Customer Experience Weak Development Team 93

Userpilot

AUGUST 18, 2024

They help small businesses and enterprises alike perform sophisticated tasks in just a few clicks, making it easier to drive product growth. Then read on to discover the top 20 cloud-based apps that will help streamline different parts of your business. SaaS tools are the industry's biggest open secret. Source: ClickUp.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Research Software 83

Userpilot

MARCH 21, 2023

It offers three pricing plans : Growth, Traction, and Enterprise, with a free demo on booking. UserGuiding is a cloud-based digital adoption and user onboarding platform. You can also tailor your walkthroughs and tours to your brand and product offerings without any prior coding knowledge. What is UserGuiding?

Data Visualization 89

Data Visualization Analytic Tools Onboarding KPIs Software Review 89

Userpilot

DECEMBER 30, 2024

With it, you can easily connect your knowledge base, developer documentation, and other resources to a search bar within your product. Creating on-brand in-app flows, announcements, surveys, and more with Userpilot is easier, too. Also, you can aggregate all your existing support resources into a comprehensive knowledge base.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software Reporting Tools 93

Userpilot

MARCH 29, 2024

Use social proof to build brand authority. For example, if you’re strictly an enterprise SaaS, targeting individual users or small businesses will result in a lack of action. Ineffective marketing : From wrong messaging to low brand awareness, ineffective marketing affects your conversion funnel in many ways.

Data Visualization 94

Data Visualization User Testing Analytic Tools Customer Experience 94

Userpilot

APRIL 30, 2024

Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency. Oracle ERP provides advanced financial and supply chain optimization, and human resources management for large enterprises in both B2B and B2C sectors. Typeform survey templates.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Reporting Tools 83

Userpilot

JANUARY 31, 2023

You can implement a knowledge base and provide on-demand support to help your customers solve their own problems. Add in-app guides, and video tutorials, and give users access to search the knowledge base or reach out to support. Enterprise: These plans begin with $1000/mo for large-scale businesses.

Analytic Tools 92

Analytic Tools Feedback Software Research Software Data Visualization 92

Userpilot

JULY 4, 2023

Reasons for seeking out Typeform alternatives vary from pricing concerns to the need for better branding options, more payment integrations, greater ease of use, etc. SurveyMonkey offers extensive customization and branding options. Conduct A/B tests on your onboarding flows and quickly iterate based on user behavior.

Data Visualization 72

Data Visualization Analytic Tools Feedback Software Embedded Analytics 72

Userpilot

FEBRUARY 28, 2024

Pendo's theme customization capabilities let you create different color palettes to ensure that all in-app guidance aligns with your brand assets and native UI. You'll then be able to customize the progress icon , text font/styling, and change the color to bring it in line with your existing brand palette. Enterprise.

Data Visualization 96

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 96