Intercom, Inc.

JULY 16, 2020

As tech continues its path toward democratization, with better offerings available to more people, an odd contradiction has revealed itself: on the enterprise side of things, most software simply isn’t very good. In this week’s Scale episode, Loren outlines the sub-brand’s path to hypergrowth.

Reporting Tools 226

Reporting Tools User Testing Customer Experience Artificial Inteligence 226

The Product Guy

JULY 18, 2019

Doing so will help you better support your team, but also identify and improve on the skills and areas you personally excel, helping you choose the right career path, strengthen your reputation, and building your brand and narrative. More About The Product Mentor. Better Decisions. Better Products. Better Product People.

Weak Development Team 344

Weak Development Team B2C Customer Experience Advertising 344

Userpilot

OCTOBER 19, 2024

Qualaroo is a powerful in-context survey tool designed to help you gather feedback directly from users as they interact with your brand on any channel. Why it’s worth considering : Qualaroo is particularly effective for gathering real-time insights from users while they are interacting with your brand, no matter the channel.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

The Product Guy

OCTOBER 25, 2016

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

UX Planet

JANUARY 16, 2024

By Mary Moore, copywriter at Shakuro Branding holds the promise of propelling your venture to new heights, capturing hearts, and securing your place in the market. The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. Yet, it’s a double-edged sword.

Branding 98

Branding User Testing Product Research Data Visualization 98

The Product Guy

FEBRUARY 13, 2020

Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. Guest Post by: Carlos Ruiz (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Nis Frome]. More About The Product Mentor. Better Decisions.

Product Research 471

Product Research Onboarding KPIs Reporting Tools Feedback Software 471

Product Innovation Educators

MAY 8, 2023

Everything for us starts with strategy—both innovation strategy and corporate and total enterprise strategy. In the application, we shared our enterprise strategy and specifically the significant role innovation plays in that. Our biggest brand is the Reese’s brand. I communicate what that means to us.

User Testing 287

User Testing Data Visualization Customer Experience Feedback Software 287

Roman Pichler

SEPTEMBER 2, 2020

I’ll never forget the day when I suggested to the product manager of a brand-new healthcare product to prioritise its features. To mitigate the risk of adding the wrong items to the product backlog, ensure that you have a validated product strategy in place, no matter if you look after a brand-new or as an existing product.

Healthcare 76

Healthcare Roadmap Product Strategy Strategy 76

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. Unify data and simplify partner integrations with enterprise-class security and reliability. Pilot44 is a new type of innovation lab focused specifically on helping top brands more effectively discover, pilot and employ emerging digital technologies.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Product Innovation Educators

FEBRUARY 17, 2025

Our guest is Francesca Cortesi, CPO and consultant for some of Europe’s multi-billion dollar brands and fastest growing businesses. Our guest is Francesca Cortesi, CPO and consultant for some of Europe’s multi-billion dollar brands and fastest growing businesses.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

The Product Guy

DECEMBER 15, 2019

Harpal is a seasoned Product leader with 15+ year track record of delivering digital products within consumer and enterprise space. Gaudio is a graduate of Monmouth University where she remains an active life and career mentor for both students and post-grads. The Best Product Visionary. Harpal Singh. The Best Visionary Product.

Technical Advisors 370

Technical Advisors Analytic Tools Product Management Product Manager 370

The Product Guy

OCTOBER 2, 2016

About Sean Echevarria Sean Echevarria is currently the Manager, Talent Brand for Jet.com , the shopping site dedicated to saving you money. He also is the co-founder of The UX Lab , a UX Meetup with over 3400 members nationwide and is constantly volunteering and collaborating with the tech/startup community. Better Products.

Product Research 367

Product Research User Testing Product Management Product Manager 367

Alchemer Mobile

FEBRUARY 17, 2021

When brands listen to and act on the voice of the customer (often referred to as simply “VoC”), it can completely revolutionize the way their business operates. Many brands use traditional methods like NPS and CSAT to understand the voice of the customer. How has the last year impacted brand sentiment?

Data Visualization 264

Data Visualization Customer Feedback Customer Experience User Testing 264

The Product Guy

FEBRUARY 27, 2020

A product’s success or failure has tremendous impacts on other lines of business and the brand. Additionally, we determined that if the kiosks failed, the failure would not hurt the brand of the company. Testing hypothesis and product design are essential in mitigating and adapting to usability risk. More About The Product Mentor.

User Testing 419

User Testing Weak Development Team Product Research Customer Experience 419

Alchemer Mobile

JULY 15, 2020

From the very beginning of COVID-19, Dunkin’ has been a fantastic case study of how a large enterprise brand can quickly adapt to external variables and changing customer behavior.

User Testing 241

User Testing Customer Experience Customer Feedback Enterprise 241

Alchemer Mobile

JANUARY 28, 2020

With digital transformation and customer experience at the forefront of most enterprise brand strategies in 2020 , product-focused roles are changing drastically. Given this, they’re being trusted with more and more responsibility to push the brand vision forward and maintain focus throughout quickly-changing priorities.

Product Management 191

Product Management Product Manager Reporting Tools Technical Review 191

Alchemer Mobile

SEPTEMBER 3, 2020

We’ve been in this global crisis for long enough that most enterprises have gained enough of an understanding of what’s going on so they can stop treading water and start swimming toward the future. So, what are Travel and Hospitality brands to do? Pay particular attention to fostering relationships with new customers.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Alchemer Mobile

MAY 19, 2021

mParticle is the customer data platform for brands leading the CX revolution. Unify data and simplify partner integrations with enterprise-class security and reliability. In fact, most brands only hear feedback from about one percent of their customers. Mobile in-app feedback tools & solutions. Apptentive.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

The Product Guy

APRIL 21, 2019

Builds brand. The Product Mentor is a program designed to pair Product Management Mentors and Mentees around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…. Higher revenue and market share. Start taking steps to discover product modifications that respond to your customers’ unmet needs.

Data Visualization 378

Data Visualization User Testing Customer Experience Product Research 378

The Product Guy

JULY 2, 2020

He has a business management degree from Liverpool University which led him into digital marketing focussed roles for brands such as Telefónica O2. The Product Mentor is a program designed to pair Product Management Mentors and Mentees around the World, across all industries, from start-up to enterprise, guided by the fundamental goals….

User Testing 451

User Testing Product Research Customer Experience Data Visualization 451

The Product Guy

JANUARY 5, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

Product Talk

OCTOBER 2, 2024

The HiveMQ MQTT Platform is designed to connect, communicate, and control IoT data under real-world stress and is the proven enterprise standard. While they’ve tried leveraging CS and sales teams to put them in touch with the right individual within an enterprise customer account, that person is often not their main contact.

Feedback Software 249

Feedback Software Customer Experience Data Visualization User Testing 249

The Product Guy

APRIL 4, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Userpilot

OCTOBER 28, 2024

This means using the welcome survey discussed above to learn what users expect from your brand. Gamification involves integrating game mechanics like challenges, rewards, and feedback to boost enthusiasm for your brand. A deep sense of loyalty to your brand ! Customer tier (enterprise vs. free trial). The result?

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Intercom, Inc.

JUNE 6, 2019

You don’t need to reinvent the wheel to make your brand stand out. Find the thing that gets you excited about your brand and learn how to articulate it as a story. One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results. Can you augment those tools with integrations?

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

The Product Guy

OCTOBER 16, 2017

The numbers for business value relate to the level of competitive advantage, impact on brand/reputation and the number of customers the story is important to. Extreme impact on brand or reputation. Significant impact on brand or reputation. Moderate significant impact on brand or reputation. Not time constrained.

Software Review 244

Software Review Systems Review Customer Experience Data Visualization 244

Userpilot

APRIL 16, 2025

Customization option: Tailoring elements like branding and custom fields lets you align the help desk with your products look and feel. Enterprise companies seeking a scalable, omnichannel ticketing system. Enterprise: Custom pricing with premium integrations, data warehouse sync, and priority support.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

The Product Guy

FEBRUARY 18, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

Product Innovation Educators

DECEMBER 4, 2023

Janice built her career in Silicon Valley as a startup founder, product manager, and confidante for entrepreneurs and enterprise executives alike. My two journeys fused for me—helping people through new products and helping brand new leaders be effective in the heroic things they’re trying to do.

Leadership 277

Leadership Startups User Testing Government 277

Mind the Product

AUGUST 1, 2019

Particularly when selling to the enterprise, where sales teams and looming analyst reports can drive product decisions, companies frequently adopt a “more is more” mentality when it comes to features. Technology brands should hold their product teams accountable for metrics that have the greatest impact on success.

Reporting Tools 190

Reporting Tools Data Visualization Customer Experience Product Research 190

Intercom, Inc.

NOVEMBER 12, 2020

Just as enterprise SaaS changed the software industry in all sorts of ways, the advent of the non-software consumer subscription model has had all sorts of repercussions for how we relate with brands and products. This shift moves us from brand promiscuity to brand loyalty. You never choose razor blades again.

B2C 221

B2C Customer Experience B2B Branding 221

Product Talk

APRIL 21, 2021

I teach an outcome-focused brand of product management. And when we think about growth, if you work in a B2B context, I’m guessing that your company is really focused on landing large enterprise clients. So again, I’m not saying, “Don’t go after the big enterprise clients.” What do I mean by the leader?

Product Research 325

Product Research User Testing Research Software Analytic Tools 325

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Enterprise Level ($100,000 +).

Strategy 195

Strategy Customer Experience Inbound User Testing 195

The Product Coalition

JANUARY 24, 2022

SAM : Assumption 2 : Indian brands comprising Noise, Boat, and Fire-Boltt captured over two-thirds (2/3) of the total smartwatch market. It is a good option for new consumers brands in a competitive market like smartwatches. There is a very thin line between enterprise and startup cultue. What is it? That is all!!

Data Visualization 183

Data Visualization User Testing Research Software Marketing 183

The Product Guy

MAY 21, 2018

The big vision was clearly overwhelming – we wanted to change how customers interact on the site; we wanted to build the brand new structure to support a new type of customers, to build the internal admin functions to facilitate internal efficiency; and we wanted to holistically rethink everything to link all the above components.

User Friction 261

User Friction Customer Experience Vision Technical Review 261

Product Talk

JANUARY 3, 2024

While he’s worked in a range of roles and companies, he describes his focus as building enterprise applications for some of the largest companies. In an enterprise organization, I think we all have to understand we’re here to build revenue both near term and long term,” he explains.

Product Research 267

Product Research Customer Experience Research Software Reporting Tools 267

The Product Guy

MAY 15, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225