Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

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Reveal

MARCH 9, 2023

Reveal Embedded Analytics Integration is the most important thing to consider when choosing an embedded analytics vendor to partner with. When analytics into an existing application, the user experience, workflows, and branding must flow seamlessly without adding complexity or confusion to your customers.

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Reveal

JUNE 27, 2022

Reveal Embedded Analytics. By integrating an embedded analytics solution into your own software, SaaS, Angular application , or other apps, you can greatly improve your existing product’s value proposition. . Here, we’re going to cover all of the do’s and don’ts when embedding analytics into your applications. .

Data Visualization 83

Data Visualization Embedded Analytics Analytic Tools Research Software 83

Usersnap

AUGUST 12, 2024

The right tool helps create NPS surveys, gather accurate NPS score data, and enhances the overall customer experience by providing actionable insights. This article will explore the best 15 NPS survey tools in 2024 , guiding you through key features, benefits, and pricing to help you choose the perfect fit for your needs.

Data Visualization 52

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Userpilot

MAY 20, 2024

Create comprehensive self-service resources to enable users to solve problems independently. Foster an online brand community to increase loyalty and create competitive advantages. Use predictive analytics to identify and proactively address potential churn risks. The solution?

Data Visualization 93

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 93

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What self-service resources can you offer?

Reporting Tools 91

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 91

Userpilot

AUGUST 30, 2024

Let’s dive into what direct data capture includes, discuss some methods for it, and explore tools that will empower your product analytics efforts. Here are some popular methods for direct data capture: Collect direct user data with feedback surveys. Track user behavior inside the app using an analytics tool.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Embedded Analytics 90

Userpilot

FEBRUARY 26, 2024

Let’s explore these top features: No-code in-app surveys : Short questionnaire surveys like NPS, CSAT, and CES to help measure customer loyalty , satisfaction level, and experience without coding. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. Long-form or Large format surveys.

Data Visualization 72

Data Visualization Product Research Software Review Feedback Software 72

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 73

Embedded Analytics Data Visualization Analytic Tools Feedback Software 73

Userpilot

MAY 14, 2024

Here are 10 possible contenders for the title, covering multiple use cases, from customer engagement through analytics , customer relationship management, experimentation, and digital experience optimization. It also allows you to analyze data about user engagement with in-app flows using Mixpanel’s advanced analytics.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

JUNE 28, 2023

Are HubSpot surveys any good? To be more specific, we look at the different types of surveys you can create in HubSpot, how to do it as well as their pros and cons. TL;DR HubSpot surveys are one of HubSpot’s customer feedback tools , allowing you to collect feedback and gain insights into customer needs.

Product Research 78

Product Research Data Visualization Software Review Feedback Software 78

Userpilot

SEPTEMBER 27, 2024

And not just that: for your convenience, we grouped the tools into 9 categories by the different goals you can achieve with them – signup flow tools, in-app onboarding software, email onboarding tools, user analytics, user feedback tools, customer support, and success tools, etc. – User behavior analytics software. In-app chat tools.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

AUGUST 18, 2024

Google Analytics is the best web analytics software. Segmentation : Group users based on different attributes such as survey responses, NPS scores, or in-app behavior to trigger highly personalized in-app experiences. You can also create custom dashboards using metrics of your choice. Userpilot’s analytics dashboards.

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Analytic Tools Feedback Software Data Visualization Research Software 78

Userpilot

MAY 12, 2024

You might need an alternative solution to UserGuiding if you fall into any of the following use cases: Advanced analytics : If you’re looking for a product adoption platform with full-suite native analytics then you’ll likely need to look at platforms like Userpilot or Appcues that are better suited to your needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 16, 2024

TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MAY 12, 2024

Additionally, LouAssist helps product teams collect feedback from their users by adding surveys within in-app experiences or creating NPS surveys to measure loyalty/advocacy. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 20, 2024

TL;DR Kompassify is a cloud-based, no-code client onboarding tool for small and midsize businesses. The no-code approach makes it great for non-technical teams to do product tours, checklists, walkthroughs, progress tracking, and real-time analytics. Kompassify is easy to use and doesn’t cost as much as its competitors.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 12, 2024

Additionally, Pendo also lets you survey users, segment customers, and see how many site visitors or MAUs your web app is getting. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Chameleon is a product adoption platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

If you’re a startup or small business with a limited budget, you might benefit from using a tool like Userpilot that offers more value for money. Appcues offers limited functionality in terms of surveys. If you want to explore other survey and feedback collection formats apart from NPS, Appcues may not be an ideal choice.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 28, 2024

TL;DR Pendo Engage is a product adoption platform for with in-app guidance , product analytics, and feedback collection capabilities. The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features.

Data Visualization 91

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 91

Userpilot

JULY 29, 2024

Personalized and engaging experiences not only help customers achieve value faster but also build trust with the brand and ultimately lead to customer loyalty. Reduce churn : CSM software helps businesses keep track of customer health scores and quickly spot customers at risk of churn. Userpilot’s analytics dashboard.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

JANUARY 16, 2024

TL;DR HelpHero is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

MAY 12, 2024

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. It helps product teams onboard new users, creates guides/checklists, and surveys customers to gather valuable feedback. You can also run in-app surveys and collect customer feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Product Analytics : Lou Assist doesn’t have any product usage analytics capabilities.

Data Visualization 52

Data Visualization Embedded Analytics Customer Experience Analytic Tools 52

Userpilot

MAY 9, 2024

How to measure customer satisfaction to ensure happy customer service? Implement CSAT surveys and track your CSAT scores. Trigger NPS surveys to uncover customer sentiment. Track your CES scores to know if users are exerting too much effort to interact with your business. Offer self-service support with a knowledge base.

Data Visualization 86

Data Visualization Reporting Tools Customer Experience Customer Feedback 86

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 72

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Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. You need more extensive survey features : GainsightPX offers numerous types of surveys, including NPS. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more. What is Typeform?

Data Visualization 68

Data Visualization Analytic Tools Feedback Software Embedded Analytics 68

Userpilot

MAY 12, 2024

It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. Analytics are not advanced : Chameleon doesn’t possess robust analytics features like Userpilot does. Let’s dive in! TL;DR Chameleon is a product adoption platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

It promotes effective feedback collection through milestone trigger surveys and NPS surveys for gauging product sentiment. You want advanced analytics : Userpilot outshines Product Fruits with its analytics prowess. If a user is struggling with onboarding, Userpilot sends personalized in-app messages to aid them.

Analytic Tools 52

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Userpilot

SEPTEMBER 19, 2024

Acquiring customers through product-led growth is a complex process that includes segmentation, activation, adoption, and eventually referrals brought in by brand advocates to restart the cycle. NPS dashboard in Userpilot. In-app survey in Userpilot. In-app survey in Userpilot. A/B testing results in Userpilot.

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Userpilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Deliver exceptional customer support using AI and self-service resources.

Data Visualization 89

Data Visualization User Testing Customer Feedback Analytic Tools 89

Userpilot

APRIL 15, 2024

Tools that help identify customer pain points: NPS surveys with open-ended questions. CSAT surveys. Resource center analytics. This means customers will abandon brands with poor communication, opening up an opportunity for your business to stand out. Funnel analysis. Path analysis. Session recordings.

User Friction 91

User Friction Customer Communications Analytic Tools Feedback Software 91

Userpilot

SEPTEMBER 22, 2023

TL;DR Chameleon is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Analytics are not advanced: Chameleon doesn’t pose of robust analytics features like Userpilot does. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Comprehensive Analytics : Userlane has two applications for user analytics: HEART and Content analytics. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Comprehensive Analytics : Userlane has two applications for user analytics: HEART and Content analytics. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52