Reveal

JUNE 15, 2023

Reveal Embedded Analytics Reveal is an industry-leading embedded analytics solution that aims to provide ease of use for integrating powerful analytics capabilities into applications. Making Reveal accessible to all types of business users, regardless of their experience and expertise, has always been our priority.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? Sometimes, keeping track of all of these resources becomes a nightmare. Sometimes, keeping track of all of these resources becomes a nightmare. What is marketing resource management (MRM)?

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Customer Experience 83

Userpilot

APRIL 21, 2024

Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources. You should add different content types to your resource center so you can cater to each user’s learning style and preference. Book a demo to learn more.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Embedded Analytics 81

Userpilot

MAY 20, 2024

Create comprehensive self-service resources to enable users to solve problems independently. Offer educational resources like guides and webinars to help users maximize product value. Foster an online brand community to increase loyalty and create competitive advantages. The solution?

Data Visualization 93

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 93

Reveal

MARCH 9, 2023

Reveal Embedded Analytics Integration is the most important thing to consider when choosing an embedded analytics vendor to partner with. When analytics into an existing application, the user experience, workflows, and branding must flow seamlessly without adding complexity or confusion to your customers.

Embedded Analytics 55

Embedded Analytics Analytic Tools Data Visualization Customer Experience 55

Gainsight

MAY 12, 2022

That’s why product analytics is a razor-sharp tool for product leaders. Product analytics is the machete that you can use to slice through the thickest feedback and shape your product growth strategy. In this article, we lay out the five ways product analytics enhance your customer’s experience and make your job easier.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

SEPTEMBER 21, 2022

Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. A knowledge base software helps you provide on-demand self-service support to your customers at any time. Customers can locate resources quickly, without endlessly scrolling through your knowledge base.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Data Visualization 84

Izenda

DECEMBER 1, 2020

It may be tempting to put one or two season developers on the project, but this not only keeps your most valuable resources off of other important projects, but it can lead to even more technical debt. How Embedded Analytics Can Help Pay Off Technical Debt. That way, you can be in control of the entire analytics experience.

Embedded Analytics 45

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 45

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Reveal

DECEMBER 2, 2021

Reveal Embedded Analytics. This is where tools such as Reveal and Looker come in handy – they convert raw data into easy-to-understand and easy-to-use insights that enable organizations to reshape and modernize the way they do business. A good embedded analytics solution offers a lot more than data visualizations.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 72

Embedded Analytics Data Visualization Analytic Tools Feedback Software 72

Userpilot

JUNE 30, 2023

Luckily, Userpilot’s resource center editor gives you full control and lots of fantastic options to choose from. In this article, we’re going to examine Userpilot’s resource center editor in depth. Start with set-up – get a resource center added via the engagement layer.

Analytic Tools 86

Analytic Tools Embedded Analytics Data Visualization User Testing 86

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What self-service resources can you offer?

Reporting Tools 90

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 90

Userpilot

AUGUST 18, 2022

Users don’t want to wait for ages for customer service agents to respond. Deliver proactive support and self-service options for the best customer experience. E-commerce businesses already use these tools to improve engagement. SaaS businesses are next. Results from the State of SaaS Onboarding report.

Feedback Software 90

Feedback Software Data Visualization Embedded Analytics User Testing 90

Userpilot

FEBRUARY 28, 2024

TL;DR Pendo Engage is a product adoption platform for with in-app guidance , product analytics, and feedback collection capabilities. The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features.

Data Visualization 90

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 90

Userpilot

NOVEMBER 2, 2022

The use of artificial intelligence can be an invaluable tool for improving support without putting too many resources at risk. Customer service uses AI for multiple purposes, including chatbots, answering support queries, and analyzing data. AI is changing the way customers interact with brands. But is it true today?

Artificial Inteligence 89

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 89

Userpilot

NOVEMBER 28, 2022

The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features. Use customer self-service software for automation and speed.

Feedback Software 87

Feedback Software Customer Experience Analytic Tools Embedded Analytics 87

Userpilot

MARCH 4, 2021

Another study by Microsoft suggests that 52% of people think that businesses should act on feedback from their customers. For SaaS companies in particular, customer feedback is the single most valuable resource you have at your disposal when it comes to growing your business. Delighted Dashboard. Feedier Dashboard.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

APRIL 15, 2024

Resource center analytics. Provide multiple support options with a resource center. Based on this, you can optimize your support channels and resources to provide proactive and personalized customer support. Detractors (0-6) : Unhappy customers who may damage your brand’s reputation through negative feedback.

User Friction 90

User Friction Customer Communications Analytic Tools Feedback Software 90

Userpilot

MAY 9, 2024

Offer proactive support to provide excellent customer service. Offer self-service support with a knowledge base. Provide multiple ways to get help with a resource center. Use AI-powered chatbots to deliver outstanding customer service. Collect customer feedback regarding your customer service.

Data Visualization 85

Data Visualization Reporting Tools Customer Experience Customer Feedback 85

Userpilot

NOVEMBER 30, 2022

In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues.

Feedback Software 81

Feedback Software Analytic Tools Reporting Tools Data Visualization 81

Userpilot

JULY 29, 2024

Personalized and engaging experiences not only help customers achieve value faster but also build trust with the brand and ultimately lead to customer loyalty. Reduce churn : CSM software helps businesses keep track of customer health scores and quickly spot customers at risk of churn. Userpilot’s analytics dashboard.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

The Product Coalition

APRIL 25, 2022

Field Good for: Seeing the big picture Cost: Free for 1 PM/team and unlimited collaborators, €69/month for 1 PM/team with premium features, €245/month for up to 3 PMs with premium features and portfolio analytics, prices for the enterprise plan with custom integration and premium support on request. the most valuable startup resource.

Analytic Tools 164

Analytic Tools Data Visualization Feedback Software Research Software 164

Userpilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Deliver exceptional customer support using AI and self-service resources. Identify friction points through analytics like a funnel or path analysis. Integration : to embed tools seamlessly into their workflows.

Data Visualization 88

Data Visualization User Testing Customer Feedback Analytic Tools 88

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. Some of the must-have features of a good training platform include in-app guidance, self-serve resources, user segmentation , and gamification.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Userpilot

AUGUST 18, 2024

Google Analytics is the best web analytics software. Analytics dashboards : Find essential adoption metrics, such as the number of active users , user sessions , average session duration, etc., You can also create custom dashboards using metrics of your choice. Userpilot’s analytics dashboards.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Research Software 78

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Offer self-service support options. Example of a customer journey map.

Customer Experience 82

Customer Experience User Testing Customer Feedback Embedded Analytics 82

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Let’s get started.

Embedded Analytics 79

Embedded Analytics Customer Experience Customer Satisfaction Software Review 79

Userpilot

FEBRUARY 26, 2024

Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features. Self-help resource center : An intuitive self-service support that quickly guides users to solutions – reducing friction and providing timely assistance for a better user experience.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

NOVEMBER 20, 2022

Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback. Engaging customers in real time has many benefits, including competitive advantage, better marketing performance, improved brand loyalty, customer retention , and easier time closing sales. Offer self-service options.

Customer Experience 92

Customer Experience Feedback Software Analytic Tools User Testing 92

Userpilot

MARCH 31, 2023

So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. TL;DR User onboarding is the process that users undergo to adopt your product or service. Provide in-app self-service support with a help center and discover where users get stuck. Book a demo to learn how.

Onboarding KPIs 72

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 72

Userpilot

NOVEMBER 23, 2023

Investing in product analytics software can be a worthwhile investment as it helps you attain deeper insights into user behavior. If you need advanced analytics and product usage data, then a digital adoption platform like Userpilot would be a better alternative to Hotjar. Get your free Userpilot demo today! What is Hotjar?

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Embedded Analytics 92

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 87

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 87

Userpilot

OCTOBER 15, 2022

Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Track in-app customer behavior with analytics to recognize areas of friction that you can improve on. Why is customer experience important in B2B?

Customer Experience 87

Customer Experience B2B User Testing Customer Feedback 87