Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

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Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

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Userpilot

SEPTEMBER 21, 2022

Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. A knowledge base software helps you provide on-demand self-service support to your customers at any time. Live chat: You can enhance your self-service support system with the live chat feature.

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Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

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Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

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Userpilot

MARCH 4, 2021

You should consider the following: SMB or Enterprise? The size of your business will dictate how much budget you have available for customer service software, as well as the number of seats you’ll need to buy. Delighted Dashboard. It also comes with a suite of analytics tools to process the customer feedback you receive.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. Only Pro and Enterprise subscribers have access to it. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center.

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Userpilot

FEBRUARY 28, 2024

TL;DR Pendo Engage is a product adoption platform for with in-app guidance , product analytics, and feedback collection capabilities. The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features.

Data Visualization 90

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 90

Userpilot

AUGUST 18, 2024

They help small businesses and enterprises alike perform sophisticated tasks in just a few clicks, making it easier to drive product growth. Then read on to discover the top 20 cloud-based apps that will help streamline different parts of your business. Google Analytics is the best web analytics software.

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The Product Coalition

APRIL 25, 2022

Field Good for: Seeing the big picture Cost: Free for 1 PM/team and unlimited collaborators, €69/month for 1 PM/team with premium features, €245/month for up to 3 PMs with premium features and portfolio analytics, prices for the enterprise plan with custom integration and premium support on request.

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Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. On-demand, self-serve resource center. Training progress tracking and analytics. UserGuiding branding on the basic plan. User segmentation.

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Analytic Tools Feedback Software Reporting Tools Education 92

Usersnap

FEBRUARY 17, 2022

The user feedback button is fully customizable to fit your website design and branding. The platform includes a comprehensive feedback analysis dashboard to review feedback items, sentiment analysis, and CSAT index/NPS performance. The tool also provides a dashboard where you can view the feedback you get in real time.

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Usersnap

MAY 2, 2019

It’s a straightforward tool you can use to embed a user feedback widget on your website and ask your customers to provide a rating and submit comments and suggestions. The tool also provides a dashboard where you can view the feedback you get in real time. The platform also includes helpdesk and live chat, and comprehensive analytics.

Feedback Software 85

Feedback Software Data Visualization Analytic Tools Research Software 85

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning.

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Userpilot

FEBRUARY 26, 2024

Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features. Self-help resource center : An intuitive self-service support that quickly guides users to solutions – reducing friction and providing timely assistance for a better user experience.

Data Visualization 52

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Userpilot

NOVEMBER 30, 2022

In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. Build customer loyalty.

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Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

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Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 87

Userpilot

APRIL 29, 2024

Userpilot is an attractive Pendo alternative due to its advanced analytics , codeless customization, and different types of tooltips. To create tooltips with Userpilot, you need to customize the design to match your brand, optimize your product copy with our AI writing assistant , and select your target audience with the help of segmentation.

Software Review 90

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Userpilot

JULY 4, 2023

Reasons for seeking out Typeform alternatives vary from pricing concerns to the need for better branding options, more payment integrations, greater ease of use, etc. SurveyMonkey offers extensive customization and branding options. Likewise, you’ll need a Business plan subscription to create a custom close screen.

Data Visualization 67

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Userpilot

JANUARY 16, 2024

TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

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Userpilot

MAY 12, 2024

Real-Time Analytics Needs : Companies that operate in fast-paced work sprints will likely opt for product adoption solutions with real-time analytics since Pendo’s one-hour data lag can data-driven decision-making difficult. Retention : Pendo’s retention analytics dashboard lets you see cohort retention data from month to month.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

You might need an alternative solution to UserGuiding if you fall into any of the following use cases: Advanced analytics : If you’re looking for a product adoption platform with full-suite native analytics then you’ll likely need to look at platforms like Userpilot or Appcues that are better suited to your needs.

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Userpilot

MAY 20, 2024

TL;DR Kompassify is a cloud-based, no-code client onboarding tool for small and midsize businesses. The no-code approach makes it great for non-technical teams to do product tours, checklists, walkthroughs, progress tracking, and real-time analytics. Kompassify is easy to use and doesn’t cost as much as its competitors.

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Userpilot

MAY 12, 2024

LouAssist is an attractive product adoption platform with versatile in-app experiences and a freemium option to boot, yet its limitations in certain use cases may prompt you to look elsewhere: Product Analytics : LouAssist doesn’t have any product usage analytics capabilities. Chameleon is a product adoption platform.

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Userpilot

MAY 12, 2024

Extensive Third-party Integrations : While Userlane offers some key integrations if your business heavily relies on a diverse range of third-party tools and you need a seamless, in-depth integration for all of them, you might want to explore platforms like Pendo or Mixpanel that offer broader integration ecosystems.

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Userpilot

JANUARY 16, 2024

TL;DR HelpHero is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

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Userpilot

NOVEMBER 16, 2022

It integrates with Userpilot, so you can embed the AI videos directly into your UI elements. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies. Provide educational content to offer self-service support on-demand. Advanced analytics.

Feedback Software 88

Feedback Software Analytic Tools B2B Embedded Analytics 88

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Product Analytics : Lou Assist doesn’t have any product usage analytics capabilities.

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Userpilot

MAY 12, 2024

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. Chameleon is a product adoption platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. Analytics are not advanced : Chameleon doesn’t possess robust analytics features like Userpilot does. Let’s dive in! TL;DR Chameleon is a product adoption platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Comprehensive Analytics : Userlane has two applications for user analytics: HEART and Content analytics. Let’s get started!

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Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Comprehensive Analytics : Userlane has two applications for user analytics: HEART and Content analytics. Let’s get started!

Onboarding KPIs 52

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Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

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Userpilot

FEBRUARY 22, 2024

To build a customer communication strategy, you’ll need to create user personas , build consistent brand messaging , develop channel-specific strategies, and set up omnichannel communication capabilities. Consistent branding. Channel-specific strategies.

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Userpilot

MAY 12, 2024

You want advanced analytics : Userpilot outshines Product Fruits with its analytics prowess. You need more survey templates and better survey analytics : Userpilot surpasses Product Fruits by offering more survey templates for user experience improvement, product research, customer satisfaction, and sales attribution.

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Userpilot

SEPTEMBER 22, 2023

TL;DR Chameleon is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Analytics are not advanced: Chameleon doesn’t pose of robust analytics features like Userpilot does. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Customers become brand advocates. Lay out a customer journey map.

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