Mind the Product

MARCH 17, 2020

She’s author of Build Better Products: a Modern Approach to Building Successful User-Centered Products ( US / UK ), the funniest trove of practical advice we’ve come across, as well as UX for Lean Startups ( US / UK ), which we didn’t have time to read before our chat. Quote of the Episode. Building better products.

Product Research 47

Product Research Research Software Customer Experience Feedback Software 47

Userpilot

OCTOBER 28, 2024

You don’t want to send project managers on the ideal path for UX designers, after all. This means using the welcome survey discussed above to learn what users expect from your brand. Gamification involves integrating game mechanics like challenges, rewards, and feedback to boost enthusiasm for your brand. The result?

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

UX Planet

FEBRUARY 6, 2025

The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands. Wheres the brand identity?

Banking 79

Banking Data Visualization Feedback Software Customer Experience 79

UX Planet

JANUARY 16, 2024

By Mary Moore, copywriter at Shakuro Branding holds the promise of propelling your venture to new heights, capturing hearts, and securing your place in the market. The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. Yet, it’s a double-edged sword.

Branding 98

Branding User Testing Product Research Data Visualization 98

Userpilot

NOVEMBER 22, 2022

With a well-defined customer education strategy. In this article, we’ll cover: What a customer education strategy is and what it includes. The main benefits of creating a customer education program. The seven-step process to create an effective customer education strategy. 6 effective ways to educate customers.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. What is customer education? What is a customer education platform? More loyal customers.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Roman Pichler

OCTOBER 2, 2018

Whenever you create a brand-new product or make bigger changes to an existing one, you will benefit from creating and validating a new product strategy. Do they offer an opportunity to innovate, add, remove, or enhance features, or create a brand-new product? Timeboxed Strategizing. Do they impact your product?

Product Strategy 253

Product Strategy Product Research Strategy Technical Review 253

The Product Guy

APRIL 4, 2017

Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. Nis Frome Content and Product, Alpha UX. Jonathan Berg Director of Product Management, Schoology.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Alchemer Mobile

DECEMBER 8, 2022

If more people actively tell you they do not love your brand or your app during a specific period, that’s not a failure. Whether that’s expediting a certain feature on your app roadmap backlog or improving the UX of your website, even the smallest changes can make a large impact. Media/Entertainment. This tells us a few things.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

AUGUST 24, 2022

An active community facilitates customer education and even encourages new users to sign up. How user journey maps can facilitate customer education : List all the important touchpoints and set goals across them, then continuously analyze to find friction areas and provide solutions. This will encourage them to continue.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Intercom, Inc.

JANUARY 9, 2020

No one understands this better than Jared Spool , the co-founder of Center Centre , the two-year vocational school he helped establish in Chattanooga, Tennessee, with the goal of training industry-ready UX designers and equipping them with the skills they need to be successful on the job from day one. Predicting the future of UX.

UX 165

UX Customer Experience Research Software Data Visualization 165

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! What is microcopy UX? Why is it important to write a great UX microcopy?

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. Decluttered UI’s are another UX trend.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

Userpilot

MAY 17, 2023

With the latest advances in AI technology and the widespread adoption of chatbots in the SaaS industry, conversational UX design has become a necessity to avoid low-effort conversational interfaces over customer satisfaction. AI chatbots, voice assistants, and interactive apps are the main examples of conversational UX use cases.

Analytic Tools 98

Analytic Tools Customer Communications UX Customer Experience 98

UX Planet

DECEMBER 21, 2023

If you’re a UI/UX designer seeking inspiration, or a product owner aiming to propel your brand into the future, join us on a journey through the design trends of 2024. Moreover, think about leveraging the psychology of color to evoke specific emotions or convey brand messages.

UX 98

UX Analytic Tools Data Visualization Artificial Inteligence 98

Product Talk

SEPTEMBER 13, 2023

He divides his time between working within a specific product team that needs extra support and taking on more of an umbrella function alongside the UX Director outside of the product teams. This required support and education. Francesca Cortesi has been the Chief Product Officer at Hemnet since 2019. “I

Product Research 310

Product Research User Testing Research Software Feedback Software 310

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. You can use modals for this. To invite users to a webinar, use slideouts.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

UX Planet

AUGUST 14, 2024

Photo by Thor Schroeder on Unsplash In this publication, I’ve put together a selection of resources where you can share your UX/UI projects, develop networking, find work, find new clients, and more. However, there are other platforms that offer unique opportunities for UX/UI designers. Source: layers.to

Feedback Software 98

Feedback Software UX User Testing Customer Feedback 98

Mind the Product

MAY 5, 2020

Integrating product, development and UX effectively. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience.

Product Research 188

Product Research Feedback Software Technical Review Entertainment 188

Userpilot

SEPTEMBER 21, 2022

Best knowledge base tools should also allow you to create easily customizable knowledge bases, enabling you to tweak the styling and design to match your brand and customers. Customization: Your knowledge base should be easily customizable to match your brand style and design. Branding customization. Customized branding.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

UX Planet

MARCH 15, 2025

Im proposing a well-rounded model of specialization (beyond T-shaped, etc) that encompasses not just craft but also domain expertise (and more), as traditionally non-technical industrieslike healthcare, education, and governmentgrow their technical teams. But it helped to consider this through the lens of branding and sales.

Research Software 59

Research Software Marketing User Testing Weak Development Team 59

The Product Guy

MAY 15, 2017

Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. Nis Frome Content and Product, Alpha UX. Jonathan Berg Director of Product Management, Schoology.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

Userpilot

JANUARY 15, 2024

Looking for some good UX writing examples that inspire you to create your copy? In this article, we’ve compiled 14 great examples of product copy and a few best practices UX writers should follow to achieve similar results. Develop a brand voice that resonates with users. Don’t be afraid to add humor to your UX copy.

UX 104

UX Customer Experience User Testing User Friction 104

UX Planet

DECEMBER 15, 2023

It is now being used in UX design to create engaging experiences that echo with users long after they have left the interface. Storytelling in UX design is the art of using stories to create empathy with users and guide them through their digital journey with meaning and purpose. But, that’s not enough.

UX 105

UX Research Software Customer Experience Product Research 105

Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Optimizing for search engines and not humans While SEO is important, it shouldn’t come at the expense of good UX.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Alchemer Mobile

NOVEMBER 20, 2018

Creating an app allows you to access this awesome burgeoning market, and whether your goals are in sales, awareness, education, fundraising, or any other, an app can take you to where you need to be. Can tweak everything from UX and UI to backend with customized services. Let’s take a deeper look at both. The Custom Route.

Research Software 209

Research Software Data Visualization User Testing Customer Experience 209

Userpilot

APRIL 26, 2023

So we’ve collected onboarding UX examples from other companies to inspire you! TL;DR Onboarding UX is the design choices and the layout of the onboarding experience to help produce an excellent onboarding experience. A good user onboarding experience is interactive , intuitive , action-oriented, and educational.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Customer Feedback 98

Userpilot

JUNE 20, 2023

So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. User trust in UX refers to the feeling of security and satisfaction users experience when using your product.

User Testing 98

User Testing Customer Feedback Customer Experience UX 98

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Alchemer Mobile

JULY 13, 2021

Product experiences should help your team educate and nudge customers through every stage of their relationship with your brand, including onboarding, feature adoption, expansion and growth, product planning, and long-term retention—all while centering on a regular cadence of listening to and acting on customer feedback.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. Notification UX design best practices: Make notifications valuable by sending the right message to the right user at the right time. With them, global brands can create omnichannel experiences and speak directly to each user.

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

UX Planet

MARCH 3, 2025

Key Design Considerations: Personal Branding: Clients hire people, not just work. Educational Websites Purpose: Online learning platforms and course websites facilitate knowledge-sharing through videos, text, and interactive elements. Designers, writers, and freelancers often use these to attract clients and opportunities.

Reporting Tools 58

Reporting Tools Magazine Software Review Customer Experience 58

UX Studio

DECEMBER 14, 2023

This year, UX studio turned 10 years old. The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. Happy birthday, UX studio! But UX studio did. And now, here we are.

Research Software 90

Research Software UX Feedback Software User Testing 90

Userpilot

JULY 6, 2022

The UX onboarding process is a series of steps a user goes through when they begin using your product. Progressive onboarding is a UX design approach that gradually introduces new users to a product. What is the UX onboarding process? It’s more than just the sign-up process, it continues across the entire user journey.

UX 105

UX Customer Experience User Testing Data Visualization 105

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. For longer signup processes, use gamification to improve the UX and create fully engaged customers. What is onboarding UX? Ready to get into it?

Onboarding KPIs 98

Onboarding KPIs Feedback Software UX Data Visualization 98