The Product Coalition

JANUARY 11, 2024

Reporters and Educators — Not Pundits and Commentators If you value what Product Coalition does as an education community, learn about the types of writers we support. This is why at Product Coalition, as a learning community, we feel we need more reporters and educators, and less pundits and commentators.

Reporting Tools 133

Reporting Tools Education Research Software Construction 133

The Product Guy

DECEMBER 15, 2019

.” Passionate about elevating the visibility and success of other women in tech, Gaudio also serves on the executive board of Jersey Shore Women in Tech, an organization that supports, educates, mentors, and develops a network for women in business. Maya is New York-based Product Manager, Educator, Speaker, and Entrepreneur.

Technical Advisors 370

Technical Advisors Analytic Tools Product Management Product Manager 370

Userpilot

JULY 16, 2024

In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth. This process grants you a competitive advantage and fosters brand loyalty. Apple differentiates itself through brand image and reputation.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

The Product Coalition

JUNE 9, 2023

Everyone knows educating the market is hard to nearly impossible, but people always bring up examples like Facebook or the iPhone whenever I discuss it in my lectures. So what can and cannot work when you want to educate the market? It’s all about what you want to educate them on. So who is right? Let’s start from the beginning.

Education 131

Education Marketing Weak Development Team User Testing 131

Alchemer Mobile

MARCH 11, 2025

Why customer support is an overlooked differentiator Product features, pricing, and branding all play key roles in differentiating your organization from the laundry list of competitors, but theres one often-overlooked factor that can make or break customer loyalty: how well you support your customers. But we dont stop there.

Differentiation 130

Differentiation Feedback Software Customer Feedback User Testing 130

The Product Coalition

JANUARY 12, 2024

Reporters and Educators — Not Pundits and Commentators If you value what Product Coalition does as an education community, learn about the types of writers we support. This is why at Product Coalition, as a learning community, we feel we need more reporters and educators, and less pundits and commentators.

Reporting Tools 115

Reporting Tools Education Research Software Construction 115

Alchemer Mobile

NOVEMBER 22, 2024

Pain Point #4: Lack of customization Generic, one-size-fits-all feedback interfaces can damage brand consistency and reduce response rates. Your customers expect a seamless, branded experience across all touchpoints. With Alchemer, you can customize every touchpoint to match your brand identity.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Alchemer Mobile

APRIL 21, 2022

In response, consumers interacted more with brands through their apps. The average response rate to in-app interactions was 91%—which means that the overwhelming majority of consumers who were interacted with responded to the brand’s outreach. On average, most brands only hear from less than 1% of their customers surveyed.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

MARCH 16, 2021

Brands shifted focus to improving long-term retention. Brands only lost an average of 4% of consumers in this group thanks to precise segmenting and proactive, personalized outreach. There are three focus areas for brands to prioritize in order to win in 2021 and beyond: Focus on retention, not acquisition.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Product Innovation Educators

JANUARY 30, 2023

Emily is now a customer experience strategist for Landor & Fitch, the New York-based brand and design group. We spoke with program coordinators, facilitators of the program, participants, doctors, health educators, and nurse educators. And how might we inform and engage health educators to be ambassadors of the program? [20:48]

User Testing 249

User Testing Education Customer Feedback Product Research 249

UX Planet

JANUARY 16, 2024

By Mary Moore, copywriter at Shakuro Branding holds the promise of propelling your venture to new heights, capturing hearts, and securing your place in the market. The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. Yet, it’s a double-edged sword.

Branding 98

Branding User Testing Product Research Data Visualization 98

Product Innovation Educators

JUNE 15, 2020

So, when I discovered a new beauty brand that is in the formation process, I was excited to talk with its founder, Ginger King. Her first product under her own brand, FanLoveBeauty, is a lip balm. My company is called FanLoveBeauty because I create products for people who inspire, educate, or entertain.

Customer Feedback 242

Customer Feedback Entertainment Education User Testing 242

The Product Guy

SEPTEMBER 27, 2016

Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. Dustin Levy Director of Product Management, Gentex Corporation.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

Userpilot

OCTOBER 28, 2024

This means using the welcome survey discussed above to learn what users expect from your brand. Gamification involves integrating game mechanics like challenges, rewards, and feedback to boost enthusiasm for your brand. For example, can you host webinars to educate users about product updates and offer industry insights?

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

The Product Guy

OCTOBER 25, 2016

Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. Dustin Levy Director of Product Management, Gentex Corporation.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

The Product Guy

APRIL 21, 2019

Builds brand. Alternatively, you can let it fly under the radar and educate your sales team on the secret menu without any marketing material. Offering secret menu items will expand an organization’s customer base and could drive some of these benefits: Higher customer satisfaction and confidence. Higher revenue and market share.

Data Visualization 378

Data Visualization User Testing Customer Experience Product Research 378

Intercom, Inc.

MARCH 2, 2018

Bootstrapping “Product Education” When I first joined Intercom, my role didn’t really have a name. They’re writers, video editors and educators. We called the team Product Education. ” Want to learn more about how to build your brand and sell more products in a non-spammy way? I wore many hats.

Customer Experience 218

Customer Experience Marketing Webinar Demo 218

Alchemer Mobile

DECEMBER 8, 2022

If more people actively tell you they do not love your brand or your app during a specific period, that’s not a failure. Most of us have less patience in the winter, so it checks out that we’d be more likely to fall out of love with a brand or app experience during this time as well. Media/Entertainment. This tells us a few things.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Product Innovation Educators

FEBRUARY 13, 2023

I was able to combine the education I got writing and telling stories with telling stories at theme parks, museums, and brand experiences around the world. If it’s a brand experience, it might be something as simple as a logo. I love a good story. Often, that’s through product design. I love a good story.

Customer Experience 292

Customer Experience Artificial Inteligence Feedback Software Data Visualization 292

Product Innovation Educators

APRIL 10, 2023

After testing them and understanding which brands a consumer would want to satisfy each job, we found the second most important job to be done in quick-service breakfast was owned by a competitor, and it had to do with feeling strong, competent, and capable. We asked consumers, “Which brand do you want to solve this?”

User Testing 247

User Testing Healthcare Product Research Artificial Inteligence 247

Alchemer Mobile

JULY 22, 2021

If a brand has a lower product adoption, this could be indicative of a myriad of issues from wrong market fit to a poor onboarding experience to product bugs and more. Throughout your product experience, make sure you’re continuing customer education and engagement through helpful tips, tutorials, and other in-product/in-app communications.

Onboarding KPIs 246

Onboarding KPIs User Testing Feedback Software Customer Feedback 246

Userpilot

OCTOBER 19, 2024

By consistently delivering high-quality experiences, you will create loyal customers who stick to your brand and contribute to its long-term success. Helps spread positive WoM Happy customers are more likely to recommend a brand to friends and family based on their positive experiences. Userpilot review on G2.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. App retention can also be used as a trust signal around how well your brand knows its customers. How brands define “successful” retention is extremely dependent on the length of time measured.

Research Software 217

Research Software Feedback Software User Testing Data Visualization 217

Alchemer Mobile

JUNE 20, 2019

Even big brands have had their fair share of angry outpour from disgruntled customers and survived. In fact, most brands hear feedback from less than one percent of their customer base. Instead, create educational materials to help them be better set up for success. So, you’ve somehow received a couple of bad online reviews.

Feedback Software 210

Feedback Software User Testing Customer Feedback Customer Experience 210

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as CNN, WeatherBug , FanDuel , Capital One, JetBlue, Dunkin’, Zillow, Norwegian Cruise Lines, Safeway, Alaska Airlines, and more. Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Mind the Product

JANUARY 27, 2020

Many companies are not clear about how this translates across the brand. Calling on examples from her own work in the education space, using ads or in-app purchases is not feasible, so they need to find alternatives. However, digital products come with their own product development and management issues.

Product Research 171

Product Research Education Customer Feedback Consulting 171

The Product Guy

JANUARY 5, 2017

Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. Dustin Levy Director of Product Management, Gentex Corporation.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

Alchemer Mobile

MAY 19, 2021

mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as eBay, CNN, Viacom, Capital One, JetBlue, Arby’s Postmates, Zillow, Norwegian Cruise Lines, Safeway, Sonic, and more. Mobile in-app feedback tools & solutions. Apptentive.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Product Innovation Educators

APRIL 6, 2020

Instead of a normal weekly interview I’m sharing with you 24+ brand new video interviews with world-class experts. Mark Stiving, Chief Pricing Educator. Instead of a normal weekly interview I’m sharing with you 24+ brand new video interviews with world-class experts. Mark Stiving, Chief Pricing Educator.

Strategy 202

Strategy Product Management Product Manager Product Research 202

Intercom, Inc.

MARCH 31, 2020

Schools have closed across the globe to keep both students and teachers safe and healthy – which has required a swift transition to remote education. These companies have helped teachers lead productive and accessible remote classrooms so that their students can still get the best education possible.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Mind the Product

MARCH 17, 2020

After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience. Have you seen someone give a great talk? Talk to us. Tweet at us!

Product Research 47

Product Research Research Software Customer Experience Feedback Software 47

Product Innovation Educators

MARCH 20, 2023

The company’s team of researchers, strategists, and inventors helps organizations reimagine their future and invent new products, services, and brands. Matt has an interesting educational background, with an MBA in Marketing from The Kellogg School of Management. Matt is the founder of Phillips & Co.,

Strategy 272

Strategy Research Software Feedback Software Customer Feedback 272

The Product Guy

APRIL 4, 2017

Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. Dustin Levy Director of Product Management, Gentex Corporation.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

UX Planet

FEBRUARY 6, 2025

The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands. Wheres the brand identity?

Banking 80

Banking Data Visualization Feedback Software Customer Experience 80

The Product Coalition

OCTOBER 25, 2020

Do you want to make your brand stand out from the competition in the modern digital market? This creative house has already helped many startups, medium-sized ventures, and large brands like Google, Pipedrive, Atlassian, Bolt, and others spice up their digital presence with eye-catching and memorable animation. The leading.

Airlines 158

Airlines Magazine Advertising Travel 158

The Product Coalition

DECEMBER 28, 2020

In 2021, brands can use the power of video marketing to drive audience engagement and increase conversions. Clean is one of many examples of how animation can set a powerful brand image and stick to the customers’ hearts. 360-degree videos constitute a new visual experience for consumers that can help brands earn their loyalty.

Marketing 179

Marketing Advertising Airlines Magazine 179

Roman Pichler

OCTOBER 2, 2018

Whenever you create a brand-new product or make bigger changes to an existing one, you will benefit from creating and validating a new product strategy. Do they offer an opportunity to innovate, add, remove, or enhance features, or create a brand-new product? Timeboxed Strategizing. Do they impact your product?

Product Strategy 247

Product Strategy Product Research Strategy Technical Review 247