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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

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Media Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

Subcategories for Media Apps: News, Telco, Technology, Games, Sports, Music. “Thanks to the power of mobile, this cutting edge technology is at the fingertips of everyone with a cell phone right now,” Chip Kanne, Head of North America Emerging Sales, Snap. . Data included: Ratings and reviews. Popular phrases.

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Business Services Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

Brands in Business Services had varied experiences in 2021. Brands working in monitoring and security faced hurdles more in-line with regular marketplace patterns. Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Download your copy here. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

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QSRs, Food Services, and Restaurants: Mobile Customer Engagement Benchmarks

Alchemer Mobile

As such, employees will feel more and more empowered leveraging technology to deliver better guest experiences and feel more empowered and happy to work in a well-run restaurant,” – Chris Comparato, CEO of Toast. Data included: Ratings and reviews. Download the full 2022 Benchmark Report here. Ratings and reviews.

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Website Redesign Project Plan Steps in 2024

UX Planet

Whether the project is sparked by an urgent need to transition to the latest tech stack or a calculated rebranding effort, creating a comprehensive website redesign project plan is vital for success. Has your company’s brand identity evolved, calling for a total website redesign to reflect those changes?

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Tech For Seniors Creates New Opportunities For Product Managers

The Accidental Product Manager

Tech assistance for seniors is a booming business Image Credit: Province of British Columbia How do you feel about using your computer? As the number of senior computer users continues to grow, this is opening a brand-new market that product managers are trying to determine how best to fill.

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Product Strategy Discovery

Roman Pichler

It applies to a brand-new product as well as an existing one whose current strategy is no longer valid, for example, as market conditions change. For example, the market you’ve chosen might be too small or too diverse, the need for the product might not be strong enough, or the technologies required might not be available.