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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

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Media Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

Subcategories for Media Apps: News, Telco, Technology, Games, Sports, Music. “Thanks to the power of mobile, this cutting edge technology is at the fingertips of everyone with a cell phone right now,” Chip Kanne, Head of North America Emerging Sales, Snap. . Data included: Ratings and reviews. Popular phrases.

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Business Services Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

Brands in Business Services had varied experiences in 2021. Brands working in monitoring and security faced hurdles more in-line with regular marketplace patterns. Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Download your copy here. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

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QSRs, Food Services, and Restaurants: Mobile Customer Engagement Benchmarks

Alchemer Mobile

As such, employees will feel more and more empowered leveraging technology to deliver better guest experiences and feel more empowered and happy to work in a well-run restaurant,” – Chris Comparato, CEO of Toast. Data included: Ratings and reviews. Download the full 2022 Benchmark Report here. Ratings and reviews.

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7 Key App Marketing Strategies

Alchemer Mobile

The days of measuring an app’s success by downloads and ratings are long behind us. But once you have restructured your marketing budget to give your mobile apps their due resources, you need to plan how that budget will be used. 1. Focus on a handful of important KPIs. This is a huge missed opportunity.

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Five star advice: Insider tips for dealing with software review sites

Intercom, Inc.

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites. Trustpilot, a consumer review site.

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Are Progressive Web Apps the Future of Mobile?

Alchemer Mobile

A Progressive Web App (PWA) is a combination of different web technologies and browsing interfaces. Many large brands have taken up using PWAs including Twitter, Forbes, The Washington Post, Telegram and many more. One of the big selling points of PWAs is that unlike native apps, they don’t need to be downloaded before use.