The Product Coalition

APRIL 25, 2022

Prioritization frameworks Gantt charts/roadmaps Documenting and organizing user research interview results Checklists and task management across teams Spreadsheets do have their drawbacks. This means the most recent designs will show up live in the document. Another key advantage of Figma is its active community.

Analytic Tools 172

Analytic Tools Data Visualization Feedback Software Research Software 172

Userpilot

AUGUST 18, 2024

Google Analytics is the best web analytics software. Analytics dashboards : Find essential adoption metrics, such as the number of active users , user sessions , average session duration, etc., You can also create custom dashboards using metrics of your choice. Userpilot’s analytics dashboards.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Research Software 104

Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Reveal

DECEMBER 2, 2021

Reveal Embedded Analytics. This is where tools such as Reveal and Looker come in handy – they convert raw data into easy-to-understand and easy-to-use insights that enable organizations to reshape and modernize the way they do business. A good embedded analytics solution offers a lot more than data visualizations.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Modus Create

APRIL 13, 2022

Atlassian announced a brand new product — Atlas , a teamwork directory that facilitates open sharing and provides context about work within and across teams. Using smart links, you can embed live data from multiple applications to the project pages in Atlas. Atlassian Data Lake will simplify custom dashboards, reporting, and analysis.

Embedded Analytics 75

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 75

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

NOVEMBER 30, 2022

In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. Build customer loyalty.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

NOVEMBER 2, 2022

Customer service uses AI for multiple purposes, including chatbots, answering support queries, and analyzing data. AI is changing the way customers interact with brands. Using AI in customer service improves your customer service agent’s work, enhances the customer experience , and reduces your operating costs significantly.

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

DECEMBER 6, 2022

The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. It also minimizes oversights while maintaining brand consistency across marketing outputs. Store all digital assets (brand statements, strategy documents, content resources, etc.) Marketing roadmap example.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

FEBRUARY 28, 2024

TL;DR Pendo Engage is a product adoption platform for with in-app guidance , product analytics, and feedback collection capabilities. The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features.

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Product documentation articles.

Embedded Analytics 98

Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

Userpilot

NOVEMBER 28, 2022

The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features. Embed your guides inside a resource center to make it readily accessible.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

JULY 29, 2024

Personalized and engaging experiences not only help customers achieve value faster but also build trust with the brand and ultimately lead to customer loyalty. Reduce churn : CSM software helps businesses keep track of customer health scores and quickly spot customers at risk of churn. Userpilot’s analytics dashboard.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning. Source: Smartling.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Offer self-service support options. Example of a customer journey map.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

SEPTEMBER 19, 2024

Acquiring customers through product-led growth is a complex process that includes segmentation, activation, adoption, and eventually referrals brought in by brand advocates to restart the cycle. NPS dashboard in Userpilot. This guide will show you 12 proven ways to improve customer acquisition with Userpilot.

Data Visualization 102

Data Visualization User Testing Customer Experience Research Software 102

Intercom, Inc.

JULY 26, 2018

Embed apps right inside your messages. Embed apps right inside a message to drive actions, engage your audience and grow your business. As a part of our launch, we’re introducing three brand new partner apps from Typeform, AskNicely and Wootric. To export your metadata into a CSV just go to the “Reports” page.

Onboarding KPIs 112

Onboarding KPIs Embedded Analytics Feedback Software Data Visualization 112

Gainsight

APRIL 8, 2021

With the recent release of Gainsight’s Horizon Analytics, my team and I started using the beta version’s tools and functions as soon as they were available. Analytics – Simplified. Horizon Analytics is entirely built on our Gainsight Horizon Experience. The tools I use every day are now available on the go.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Userpilot

APRIL 30, 2024

Userpilot is a product growth platform with feedback, analytics , and engagement features. Provides a competitive advantage In saturated markets, consistently delivering a valuable product or service to your customers gives you an edge over competitors. Create a resource center for self-service support. Community forums.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

NOVEMBER 20, 2022

Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback. Engaging customers in real time has many benefits, including competitive advantage, better marketing performance, improved brand loyalty, customer retention , and easier time closing sales. Offer self-service options.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

DECEMBER 22, 2023

When writing microcopy for your UI, use a consistent tone of voice and style to create a sense of reliability and professionalism and to reinforce your branding. AI-writing assistants are excellent tools for repurposing product documentation and content or refining existing microcopy. Microcopy UX: Jasper landing page.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

OCTOBER 26, 2023

To take full advantage of growth opportunities, use product analytics to inform product decisions. Strategic partnerships with other companies allow SaaS businesses to access new markets, benefit from partners’ acquisition channels and brand awareness, and leverage their expertise. PLG depends on the self-service model.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JULY 15, 2022

Make use of branded conference swag to promote your company at conferences and raise positive awareness. Take advantage of employer branding to turn your employees into brand advocates and drive positive virality. Not all touchpoints can be tracked by analytics. The customer journey can’t be fully documented.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

JANUARY 17, 2024

Provide self-service options to reduce pressure on your service reps and offer quicker customer support. SaaS growth can be stunted due to a failed marketing roadmap , insufficient use of digital channels, and poor investment in brand building. Create customer segments to trigger personalized experiences.

Feedback Software 105

Feedback Software Research Software Analytic Tools User Testing 105

Userpilot

MAY 7, 2020

Put simply, a help center widget is a way of taking your knowledge base and help documentation, and then embedding it within your product. Users can then browse through your help documentation to find the guidance they need, and use it to solve their problem. What is a help center widget? They’ve tried everything.

Analytic Tools 88

Analytic Tools Feedback Software Embedded Analytics Reporting Tools 88

Userpilot

FEBRUARY 26, 2024

Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features. Self-help resource center : An intuitive self-service support that quickly guides users to solutions – reducing friction and providing timely assistance for a better user experience.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Create communities around your brand to connect directly with customers. Measure how your customers behave inside your app to improve the customer experience.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

SEPTEMBER 16, 2022

Customer Experience (CX) is the perception a customer has of your brand based on their interaction across all stages of the customer journey. Offering self-service support so users can access a help center inside your app. It starts when the user discovers your brand and continues even after the customer has become a promoter.

Customer Experience 98

Customer Experience Feedback Software User Testing Customer Feedback 98

Userpilot

OCTOBER 31, 2022

You’ll get an extensive range of functionality with Userpilot’s features (and through various integrations ), which includes: understanding user behavior and building user segments, an effective engagement layer, unpacking growth insights with advanced analytics features, launching NPS surveys, and more. Understand customer loyalty with NPS.

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Data Visualization 98

UX Planet

AUGUST 16, 2024

Such a plan is a comprehensive document, detailing the roadmap for the website’s transformation. Starting a Website Redesign Project Plan Before you start planning, you need to understand why website redesign is important and how exactly it can help your business. Avoid ambiguous statements like “increase brand popularity”.

Analytic Tools 97

Analytic Tools Data Visualization Research Software Feedback Software 97

Userpilot

SEPTEMBER 12, 2022

Implement in-app self-service support to provide help whenever they need it. Leverage loyalty programs to encourage loyal customers to stay loyal and share your brand. Starting from the moment they hear about your brand for the first time until they become brand advocates. What is customer delight?

Feedback Software 98

Feedback Software Customer Experience Analytic Tools User Testing 98

Userpilot

NOVEMBER 25, 2022

Customer engagement is about delivering an outstanding experience so customers are more compelled to stay with your brand. Offer self-service support with an in-app resource center. Customer engagement is about delivering an outstanding experience to the customer so they’re more compelled to stay with your brand.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

JANUARY 16, 2024

TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MAY 12, 2024

Real-Time Analytics Needs : Companies that operate in fast-paced work sprints will likely opt for product adoption solutions with real-time analytics since Pendo’s one-hour data lag can data-driven decision-making difficult. Retention : Pendo’s retention analytics dashboard lets you see cohort retention data from month to month.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

You might need an alternative solution to UserGuiding if you fall into any of the following use cases: Advanced analytics : If you’re looking for a product adoption platform with full-suite native analytics then you’ll likely need to look at platforms like Userpilot or Appcues that are better suited to your needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

NOVEMBER 7, 2023

TL;DR Customer engagement is the level of involvement and interactions that customers have with a brand’s product or service. Embed educational microvideos in the UI so users can visualize exactly how to use your product. This can come from customer interviews, product analytics, surveys , heatmaps, and more.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

MAY 20, 2024

TL;DR Kompassify is a cloud-based, no-code client onboarding tool for small and midsize businesses. The no-code approach makes it great for non-technical teams to do product tours, checklists, walkthroughs, progress tracking, and real-time analytics. Kompassify is easy to use and doesn’t cost as much as its competitors.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52