Intercom, Inc.

FEBRUARY 9, 2021

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

JUNE 22, 2021

It’s critical for sales organizations to leverage their customer experience during the sales process as a key brand differentiator ”. It’s critical for sales organizations to leverage their customer experience during the sales process as a key brand differentiator. Embrace a digital-first sales experience.

Reporting Tools 233

Reporting Tools Technical Review Technology Systems Review 233

Alchemer Mobile

SEPTEMBER 3, 2020

Almost all apps have experienced one of three significant changes to their DAU due to COVID-19: massive drops, huge spikes, or higher frequency of app usage. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19. So, what are Travel and Hospitality brands to do? Huge spikes.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Userpilot

MARCH 29, 2024

What do we learn from the best brand activation examples? Brand activation is about driving product growth by connecting emotionally with people on a personal level. In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Product Talk

JUNE 19, 2024

Tweet This So I want to take some time to review why we do discovery. The better we understand our customers, the better we can meet their needs, and the more we can differentiate our product from the competitors. As we previously reviewed, interviewing helps us build empathy for the people who might use our products or services.

Generative AI 301

Generative AI Product Research Feedback Software Analytic Tools 301

UX Planet

FEBRUARY 5, 2025

Enter Rumi Cosmetiques , a brand that aced the eCommerce game by doing precisely this. Spoiler alert: it worked wonders, demonstrating that when you align your brands digital strategy with your users expectations, you achieve incredible results. Branding also received a fresh coat of paint. Ready to uncover their secrets?

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

The Product Guy

JANUARY 5, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Product Innovation Educators

MARCH 4, 2025

Joining us is returning guest, Carmel Dibner, who is a principal and co-owner at Applied Marketing Science (AMS), where she has helped companies uncover critical customer insights to improve products, services, and customer experiences.Before moving to consulting she was in brand management at Unilever.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

The Product Guy

FEBRUARY 18, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

Sachin Rekhi

APRIL 12, 2020

Hamilton narrowly defines a successful strategy as creating a route to persistent differential returns for your business. A business that leverages counter-positioning adopts a new, superior business model which the incumbent does not mimic due to anticipated damage to their existing business. Counter-positioning.

Strategy 212

Strategy User Testing Technical Review Software Review 212

Userpilot

APRIL 30, 2024

In this article, we provide an in-depth review of the tool, before introducing a superior, more versatile alternative that enables you to create more intuitive user experiences. Cons of Salesforce in-app guidance builder The in-app guidance system is not without its disadvantages. But this tool isn’t without its drawbacks.

Analytic Tools 102

Analytic Tools Feedback Software Software Review Systems Review 102

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

Alchemer Mobile

JULY 16, 2019

Scenario 2: The winning hand lied in the brand’s ability to think on their feet and implement efforts to elevate the overall customer experience. These are just a few examples of how brands are bending backward, forwards, and everywhere in between to enhance their customer experience. Image Source: Delivra.

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Mind the Product

SEPTEMBER 25, 2017

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. and in terms of branding (do the analytics look and feel like the rest of your application?).

Embedded Analytics 127

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 127

Userpilot

APRIL 17, 2024

Google Trends helps businesses differentiate products in crowded markets by identifying evolving consumer interests and regional search behaviors. Google Analytics 4 offers advanced tools for understanding cross-platform customer behavior, aiding product differentiation and tailored offerings in a competitive market.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Intercom, Inc.

JUNE 14, 2022

With a CRM system, a single centralized repository contains all information on customers’ and prospective customers’ order histories, their service queries, and their positions in the sales cycle, displayed on user-friendly dashboards. What is customer relationship marketing? . This process is called customer relationship marketing.

Reporting Tools 118

Reporting Tools Feedback Software User Testing Data Visualization 118

UX Studio

APRIL 25, 2019

Still, how users react to your brand strategy lies relatively out of your hands. Words, logos, brand colours just trigger things – their power resides in associations. Previous experience with a specific brand deeply influences the way people perceive it. Let’s jump into branding research! Takeaways on branding research.

User Testing 74

User Testing Product Research Research Software Branding 74

The Product Coalition

JULY 19, 2020

How can it be used First things first, Visual language is defined as a system of communication using visual elements. From there I kept sketching to communicate and without even noticing it, I was starting to craft my brand new visual communication skill. Use it as a differentiator. Where the fun starts?—?Sketching

Customer Experience 118

Customer Experience Systems Review Software Review Customer Feedback 118

Intercom, Inc.

NOVEMBER 7, 2018

When adding new tools to the stack, systems teams consider how tools will interact with one another, but ignore the more fundamental question: can this tool propel the business to the next stage of growth and open a gateway to more revenue? 3 tips for building a sales and marketing growth stack. Accelerate speed to lead.

Technical Review 161

Technical Review Data Visualization Research Software Customer Experience 161

Userpilot

JANUARY 20, 2024

This establishes a clear and cohesive brand message and increases brand credibility. Message maps allow organizations to differentiate themselves effectively from competitors by creating clear and distinct messaging that highlights the brand’s or product’s unique value proposition.

Messaging 100

Messaging User Testing Research Software Analytic Tools 100

Intercom, Inc.

JULY 21, 2022

We use a multi-touch attribution system. We spent a lot of time and effort setting up that foundational system, making sure that our data was really good. A lot of folks outsource performance marketing to agencies or use a simpler attribution system, which is fine and correct if your budget is smaller. Rachel Hepworth: Exactly.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Modus Create

NOVEMBER 7, 2024

However, the rapid integration of AI usually overlooks critical security and compliance considerations, increasing the risk of financial losses and reputational damage due to unexpected AI behavior, security breaches, and regulatory violations. What are the top AI security and compliance concerns?

Artificial Inteligence 40

Artificial Inteligence Reporting Tools Research Software Data Visualization 40

UX Planet

AUGUST 16, 2024

Has your company’s brand identity evolved, calling for a total website redesign to reflect those changes? Most start-ups, lean teams, and major brands employ the DARCI project management framework to set clear expectations for each team member: Decider : Those who’ll make final decisions on the project’s overall direction.

Analytic Tools 97

Analytic Tools Data Visualization Research Software Feedback Software 97

Usersnap

APRIL 12, 2019

Google’s fun, multi-colored brand and simple search bar was a breath of fresh air. Initial use from brand appeal boosted Google’s data sets. Initial use from brand appeal boosted Google’s data sets. Such differentiation applies to any combo of Google fans or prospects. Qualitative. Data Ranges.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

ProductPlan

NOVEMBER 23, 2021

Moreover, the system provides an insight into competitor pricing, the overall value of a product or service, and a company’s financial stability. Smartphone providers, such as Android, use a penetration pricing strategy to win new customers and create loyalty to the brand. Weakened dominance of the competition. a price war).

Strategy 96

Strategy Data Visualization Customer Experience Systems Review 96

The Product Guy

FEBRUARY 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 150

Analytic Tools Research Software CTO Coach Fractional CTO 150

The Product Guy

JANUARY 31, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 150

Analytic Tools Research Software Customer Experience User Testing 150

The Product Guy

JANUARY 27, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 150

Analytic Tools Research Software Enterprise Startups 150

The Product Guy

MARCH 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 150

Analytic Tools Research Software CTO Coach Product Manager 150

Userpilot

JULY 22, 2024

Let’s explore the steps to develop a solid positioning statement and some examples of successful brand positioning from other companies. Key elements include definition, target audience, key benefit, category, competitive advantage, and differentiation. Differentiation : The one thing that makes your product unique.

Research Software 103

Research Software Positioning Data Visualization Definition 103

Reveal

JULY 19, 2022

A major feature that falls within embedded analytics is the ability to white label a vendor’s data visualization and analytics software to match the branding in your current application. Maintaining Brand Identity : You don’t want your users to feel like something in your application doesn’t belong. See Reveal in Action.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Userpilot

SEPTEMBER 4, 2023

Customer journey optimization refers to the strategic process of analyzing and enhancing a customer's entire experience with a brand. The goal is to meet and exceed customer expectations at every stage, from initial brand awareness to advocacy and loyalty. Tactics include content marketing, SEO, social media, and advertising.

Data Visualization 98

Data Visualization User Testing Analytic Tools Customer Feedback 98

Intercom, Inc.

JULY 25, 2019

Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system. We actually have a bit of a system. ” What we’re saying is, “Envision the whole system, find the first viable piece to ship that, but you definitely have one eye on the rest.”

Research Software 209

Research Software Feedback Software Product Research User Testing 209

TechEmpower - Product Management

JULY 24, 2023

Can you provide specific examples of different types of customers, what they need, and what the system will do for them? How will you differentiate from these? What’s the state of those systems? Where do you stand on your brand? Do you have a name, a logo, and have you thought about brand positioning?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208