Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. A majority of consumers experience that same lack of introduction during SaaS onboarding. What is SaaS customer onboarding software? What is SaaS customer onboarding software?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Analytic Tools 69

Analytic Tools Feedback Software Research Software Customer Experience 69

Userpilot

JUNE 28, 2024

TL;DR A customer experience (CX) specialist is a professional responsible for ensuring customers have positive interactions with a business/brand throughout their lifecycle. This role focuses on analyzing customer behavior and feedback, addressing gaps in CX strategies, and improving interactions at different touchpoints.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base? Why do SaaS companies need a knowledge base?

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Customer Experience 85

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Deliver ongoing training : Engage users with educational content like webinars and tutorials.

Feedback Software 87

Feedback Software Analytic Tools User Testing Customer Feedback 87

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. In SaaS, the median user growth is 4%, while the median activation rate is 17%.

Feedback Software 87

Feedback Software Research Software User Testing Onboarding KPIs 87

Userpilot

JULY 21, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Essential tools for product design managers include Userpilot, Monday.com, Figma, etc. Book a demo today!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JUNE 28, 2024

Gain essential skills : Skills such as market research and analysis, marketing, technical knowledge in CRM systems, marketing automation , and related technologies are crucial for this position. There is an abundance of tools for product marketing managers. You can easily find them in-app instead of searching through email.

Research Software 52

Research Software Feedback Software Analytic Tools Data Visualization 52

Userpilot

JULY 28, 2024

TL;DR Looking into tools for retention specialists? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action! Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Let’s get started!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys. Hotjar – the best heatmaps analytics tool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys. Hotjar – the best heatmaps analytics tool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys. Hotjar – the best heatmaps analytics tool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys. Hotjar – the best heatmaps analytics tool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys. Hotjar – the best heatmaps analytics tool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JULY 17, 2024

TL;DR A product design manager in the SaaS industry oversees the design and development of software products. They work closely with cross-functional teams, including product managers and engineers, to translate user needs and business requirements into effective design solutions. Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JULY 24, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Userpilot offers a comprehensive platform for user engagement and analytics. Book a demo today!

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Userpilot

JULY 9, 2024

The 4 P’s of customer experience are engaged and empowered people (your teams), efficient processes , customizable and user-friendly products , and places (websites, web, and mobile apps) that collectively contribute to exceptional service delivery. Book the demo! Why is a customer experience strategy important?

Customer Experience 91

Customer Experience User Testing Research Software Data Visualization 91

Userpilot

APRIL 29, 2024

A market segmentation survey is a market research tool. This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. Behavioral segmentation organizes consumers based on their interactions with products and brands. Book the demo to find out more!

Analytic Tools 78

Analytic Tools Research Software Feedback Software Product Research 78

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. You’ll need a platform to do this. But how can you measure and improve it?

Data Visualization 83

Data Visualization Feedback Software Customer Feedback Customer Experience 83

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Provide product training via live webinars.

Feedback Software 86

Feedback Software Analytic Tools Customer Experience User Testing 86

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 72

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 72

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

AUGUST 19, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Consider Userpilot for its in-app guidance and user sentiment tracking capabilities. Book a demo today!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 28, 2024

For instance, a CX manager at a large retail chain might focus on improving in-store and online shopping experiences, while a CX manager at a software company might prioritize enhancing customer onboarding and support interactions. Looking into tools for customer experience managers? Book a demo to see it in action!

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Incorporating videos into in-app experiences is an engaging way to educate users. Let’s start!

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

Userpilot

JULY 21, 2024

TL;DR A customer experience product manager in SaaS optimizes the end-to-end customer journey. CX product managers can leverage a variety of tools to excel in their roles: Userpilot provides valuable insights into user journeys, while Monday.com and Jira Software aid in project and product management, etc. Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 28, 2024

Here are a few tips to help you become a successful CX manager: Embrace a customer-first mindset Champion customer advocacy Be a team player Predict problems and brainstorm solutions Adapt to changing times Grow your network Looking into tools for customer experience managers? Book a demo to see it in action!

Customer Experience 52

Customer Experience Data Visualization Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Trust leads to better retention and brand loyalty. Ask them for their feedback using in-app microsurveys.

Data Visualization 87

Data Visualization Feedback Software Analytic Tools Research Software 87

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. Delivery: Prioritize speed and quality as you deliver on brand promises. Leverage technology.

Feedback Software 73

Feedback Software Research Software Customer Experience User Testing 73

Userpilot

MAY 20, 2024

Leverage data effectively by measuring customer loyalty rate, program performance, and product usage with analytics tools to identify trends and optimize your B2B loyalty program. Educate customers with in-app tools, communities, webinars , and seminars to reduce friction , enhance product understanding, and increase satisfaction.

Feedback Software 72

Feedback Software Analytic Tools B2B Research Software 72

Userpilot

JULY 14, 2023

Not using customer service metrics as feedback to improve customer service and increase retention. Disregarding customer feedback and not responding. Continue to improve customer service by collecting customer feedback so you know how to improve customer experience. Book a demo to find out more!

Feedback Software 69

Feedback Software Customer Experience Customer Feedback User Testing 69

Userpilot

JULY 17, 2024

You’re even responsible for training and guiding customer-facing teams to improve user interactions at various touchpoints. While the job comes with several complexities, using the right tools can make it easier. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Userpilot

SEPTEMBER 19, 2024

Acquiring customers through product-led growth is a complex process that includes segmentation, activation, adoption, and eventually referrals brought in by brand advocates to restart the cycle. This is especially helpful for SaaS products with shorter free trial lengths or particularly complex feature sets.

Data Visualization 72

Data Visualization User Testing Customer Experience Research Software 72

Userpilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Onboarding KPIs 88

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 88

Userpilot

FEBRUARY 6, 2023

In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Descriptive analytics makes sense of past data about customers, creating a story of their interactions with your brand. Let’s get started.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Feedback 89

Userpilot

SEPTEMBER 12, 2022

Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. Implement in-app training to guide customers only when needed instead of overwhelming them with resources. Make sure customers experience repeated value with regular updates and in-app announcements.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience User Testing 90

Userpilot

JULY 29, 2024

Userpilot hosts industry-relevant webinars to raise brand awareness. Userpilot markets new features to existing users with in-app messages. Userpilot is a product growth platform that allows product teams to: Create different UI patterns for in-app marketing campaigns. Book a demo with Userpilot to get started!

Research Software 79

Research Software Feedback Software Product Marketing Reporting Tools 79