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Best 15 NPS Survey Tools in 2024

Usersnap

NPS measures customer loyalty by asking how likely customers are to recommend your product or service to others. Finding the right tool was challenging for me as a product manager, but I realized how crucial the right choice is for quality feedback and business growth.

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How Userpilot Can Be Used for Driving Customer Acquisition

Userpilot

Acquiring customers through product-led growth is a complex process that includes segmentation, activation, adoption, and eventually referrals brought in by brand advocates to restart the cycle. For instance, first-time users who aren’t particularly tech-savvy may need a thorough walkthrough of how to navigate and use the product.

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14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

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You don’t need to be a well-run company to win: Surprising lessons in product leadership and AI strategy | Tamar Yehoshua (President at Glean, ex-CPO at Slack, VP at Google, VP at Amazon)

Lenny Rachitsky

Brought to you by: • Explo —Embed customer-facing analytics in your product • Sprig ⁠⁠ —Build products for people, not data points • Sidebar —Accelerate your career by surrounding yourself with extraordinary peers — Tamar Yehoshua is the president of product and technology at Glean.

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How to Use AI to Improve The Customer Experience in SaaS

Userpilot

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

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7 Methods To Collect Customer Feedback for SaaS [+ Examples]

Userpilot

TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. What is customer feedback?

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UX Research Process: A Step-By-Step Framework

Userpilot

TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. Let’s dive in!